Born Reviews 

505
TrustScore 1 out of 5

1.0

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Rated 1 out of 5 stars

Beware Born Online. I purchased instore in the past and made the mistake of suggesting a Born voucher as a present. We (naturally) assumed the online store would reflect in-store product There's eff... See more

Rated 1 out of 5 stars

I recently ordered some leggings from the company but due to the quality needed to send them back. Unfortunately I have encountered multiple problems sending them back and have spent money on postage... See more

Rated 1 out of 5 stars

My husband and I were given a voucher to use at Born by friends. I found the website a bit confusing and it wasn't clear whether the voucher had been applied or whether I was being charged the full a... See more

Company replied

Rated 1 out of 5 stars

So I had to wait over a month for my order to arrive, and to add insult to elongated injury they sent me a discount card as a sorry, which was £5 of £50...£10 off £100 etc, for my next order, in zero... See more

Company replied

Company details

  1. Baby Store
  2. Toy Store

Information provided by various external sources

We are a family owned business, started in 2000 by 2 sisters, Eva & Georgina Fernandes. Born sells environmentally friendly, natural, organic, fair trade and practical products & gifts for parents, babies and toddlers. We have a store in Bishopston, Bristol and customers can also buy from anywhere in the world via our website www.borndirect.com. You can also find us on Facebook and Twitter.


Contact info

1.0

Bad

TrustScore 1 out of 5

505 reviews

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No recent history of asking for reviews

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1.0

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(505)

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Rated 1 out of 5 stars

Beware Born Online.

Beware Born Online.
I purchased instore in the past and made the mistake of suggesting a Born voucher as a present. We (naturally) assumed the online store would reflect in-store product There's effectively NOTHING for MEN there, so I've a voucher now I can't spend, as it can't be used instore. An absolute rip-off. Be warned
John

January 10, 2024
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I recently ordered some leggings from the company but due to the quality needed to send them back. Unfortunately I have encountered multiple problems sending them back and have spent money on postage which the company have told me they can’t reimburse.
I really wouldn’t recommend the company due to poor quality and very poor customer service. Thanks

October 9, 2023
Unprompted review
Rated 4 out of 5 stars

Excellent product

My daughter in law loves the product. It was a very easy user friendly site to order from. Took a little longer than expected, however for the product to arrive. But even taking that into account, would use this site again.

March 11, 2016
Unprompted review
Rated 5 out of 5 stars

Thrilled to find a 'hard to find' item at Born

I have been searching for a replacement part for a old style tripp trapp high chair, which was in perfect working order but needed this one part. I was thrilled to find it finally and it arrived quickly and is perfect. Its brought back to life a superb high chair for my baby who can now join us at the family table. Great service, thank you.

March 9, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent service. The toy I ordered was sent well packaged & super quick.

February 27, 2016
Unprompted review
Rated 5 out of 5 stars

Nightlight

Barry John here again. Photo on web site shows plain front. Arrived with Ecozone name on front. Can I exchange?
Barry John

February 26, 2016
Unprompted review
Rated 4 out of 5 stars

Great for organic baby gear

Bought quite a lot from them both in store and online.

Always satisfied with the products.

One delivery was slow, but another they cycled round directly from the shop so full marks for an efficient eco-friendly dispatch there!

February 24, 2016
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Born were the only company I could find with 10% off Stokke items. They were by far the cheapest and they delivered quickly. There were no issues and I had emails all the way through to keep me updated. I would definitely use them again. Thank you :-)

February 20, 2016
Unprompted review
Rated 5 out of 5 stars

Great price for pram

Quick and informative answering to any questions, arrived sooner that advertised but all communicated. Could not see items better priced anywhere else

February 18, 2016
Unprompted review
Rated 5 out of 5 stars

Quick and personal service

Ordered a Beco Gemini from the Born website. The website was easy to use and the product arrived within a couple of days- unbelievably quick. There was a lovely handwritten card in with the order and a money off voucher which means I will definately be shopping with Born again. Product is lovely I can't wait to get to use it when our baby arrives in April! Many thanks guys.

February 18, 2016
Unprompted review
Rated 4 out of 5 stars

Great Post Sales Service

I ended up with several issues with my latest order - firstly the parcel got lost by the courier company; secondly one of the items had been taken out of the box by the courier company and thirdly there was a small manufacturing defect with the other item. The staff at Born were keen to get it all resolved - raising a claim with the courier company (they eventually found it); dispatching the missing item immediately and liaising with the manufacturer of the other item who offered an exchange (although we manage to fix ourselves). Sometimes the true test of how a company performs is the way it handles issues and I am completely satisfied that the staff here genuinely try and resolve them to the best of their abilities.

February 17, 2016
Unprompted review
Rated 5 out of 5 stars

Great service & products

Good online experience, easy to use website. I had to contact the team to change my address details and they responded quickly and assured me all was sorted. My delivery came on time, to the right address, and packaged nicely.
Really happy, thanks.

February 15, 2016
Unprompted review
Rated 5 out of 5 stars

Very good

Happy about the item which i ordered

mOmma by Lansinoh Replacement Straws (Pack of 2)
excellent and the price was very good. although the delivery service were bit late i guess but over all i was very happy to make my shopping online at born..

Thank you so much

February 13, 2016
Unprompted review

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