God service .
Company replied
Boxer
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See what reviewers are saying
God side og nem at overskue.
Company replied
En super god behandling 👍
Company replied
Still waiting for them to contcat me. I should have had internet already last week, 8 days ago, but here I am now, still waiting. More than that, I 'm still waiting for someone to contact me, to e... See more
Company replied
Company details
About Boxer
Written by the company
Boxer udbyder bredbånd, tv og streamingtjenester. Med Boxer kan du få lynhurtigt bredbånd, de største danske streamingtjenester og alle de tv-kanaler, vi danskere ser mest. Du kan få det samlet til en billig pris eller enkeltvis – det er op til dig. Læs mere på boxer.dk
Åbningstider i kundeservice og teknisk support:
Mandag - torsdag kl. 9.00 - 17.00
Fredag kl. 9.00 - 16.00
Lørdag kl. 10.00 - 16.00 (kun teknisk support)
Søn- og helligdage lukket
Vi behandler personoplysninger i overensstemmelse med gældende regler. Læs mere om vores persondatapolitik på boxer.dk.
Mandag - torsdag kl. 9.00 - 17.00
Fredag kl. 9.00 - 16.00
Lørdag kl. 10.00 - 16.00 (kun teknisk support)
Søn- og helligdage lukket
Vi behandler personoplysninger i overensstemmelse med gældende regler. Læs mere om vores persondatapolitik på boxer.dk.
Contact info
God side og nem at overskue.
September 15, 2021
Reply from Boxer
Hej
Vi er så glade for, du har ville anmelde os, og at det virker nemt at komme rundt på vores side 😍
Med venlig hilsen
Mike, Boxer A/S
God service .
September 15, 2021
Reply from Boxer
Hej Jonny
Mange tak for din tid til at anmelde os.
Hvor er vi bare glade for, du får en god service når du skal kontakte os - Det er vigtigt for os, at du går herfra med en god oplevelse 🙌
Med venlig hilsen
Mike, Boxer A/S
Det er for dyrt.
September 12, 2021
Reply from Boxer
Hej Jesper
Det lyder ikke godt at prisen er for høj, her kan jeg anbefale, du kontakter vores kundeservice på 70332033, her kan vi lave en grundig gennemgang af din aftale, for at se om du har det der passer til den bedste pris.
Med venlig hilsen
Mike, Boxer A/S
Reply from Boxer
Hej Jan
Hvor er jeg glad for, du har fået en god behandling hos os - Det kan du bare tro vi gør meget ud af 💪😍
Med venlig hilsen
Mike, Boxer A/S
Reply from Boxer
Hej Dan
Vi er meget glade for det virker som det skal.
Desværre er prisen en ting, vi altid kan arbejde på, desværre sker der stigninger på indkøb af kanaler og rettigheder, derfor står vores pakker til den pris de gør, da den afspejler disse priser, dog kan du med fordel, kontakte vores kundeservice på 70332033, her kan vi lave en grundig gennemgang af din aftale, og se om der er noget der kan gøres billigere eller bedre for dig.
Med venlig hilsen
Mike,Boxer A/S
Det er ok men i sender for mange…
Det er ok men i sender for mange gengangere som man har set
September 10, 2021
Reply from Boxer
Hej Hans
Mange tak for din anmeldelse.
Desværre bestemmer vi ikke hvad der sendes af programmer, her er det stationerne selv, der danner indhold, her er vi blot formidlere af adgangen til selve kanalen.
Med venlig hilsen
Mike, Boxer A/S
Venlig person
September 9, 2021
Reply from Boxer
Hej Bent
Tak for din tid til at anmelde os, vi er bare glade for, at du har været igennem htil en venlig person, det er bestemt sådan det skal være 😍
Med venlig hilsen
Mike, Boxer A/S
Super service
September 9, 2021
Reply from Boxer
Hej Jørgen
Mange tak for din anmeldelse.
Vi er så glade for, at du har fået en super service, du kan tro vi gør meget ud af vores service 💪
Med venlig hilsen
Mike, Boxer A/S
DET ER FOR DYRT
August 4, 2021
Reply from Boxer
Hej Bent.
Tak for din anmeldelse.
Som udgangspunkt afspejler Boxers priser de omkostninger vi selv oplever på markedet - men du er altid meget velkommen til at kontakte os telefonisk, så er jeg sikker på at èn af mine kollegaer ville kunne være behjælpelige med at finde en løsning der passer bedre til dig - og hvor prisen også er til at arbejde med! 😊
Jeg ønsker dig en god dag.
Med venlig hilsen
Camilla, Boxer A/S
4 months and still no help. Unreal
It sickens me I have to write another scathing review of this incredibly inept company for the same situation as last time. But it seems now you are just trying to drag out the fact that you can not or will not help to fix this situation.
If you are not aware of the situation feel free to read my last review last updated May 31st.
A quick synopsis is. I have been waiting 4 months to get a 1GB line in my house but have had issues because you, Boxer, disconnected my cable to my top floor to connect the TV antenna. Because it was the easy solution for you. Now no one wants to fix my cabling because it involves actual work. After many months you finally agree it was your fault and you will do the right thing. So you send me my second technician visit and he too refuses to do the work.
So after this you send me 2 more routers on top of the two I had already and now it's my problem to get those back to you. I didn't ask for them or need them. Then you send me an notice on the 31st saying my line will be turned on the 25th, six days before. Unreal.
So on June 9th someone from support calls me, Mathias, Mateus or something and tells me that the right technician will be coming on the 16th. I never get an email confirmation of this but yet I still sit home that entire day waiting. Of course, no one shows up. I call your miserable support line. Having to sit through yet another 30 minutes of the static filled music crap that you feel we have to hear. (I have complained about this static filled crap for years yet nothing ever happens with it. Do you want to listen to static in your ear for hours?) Talking to your support in like pulling teeth, slow and painful. It takes him 10 minutes to just figure out if I should have had a tech visit. Is there anything that you system can keep track of?
In situations that are ongoing you need a way to keep the dialog between the same people! I have retell a 4 month long story every time I call. What?
Well this guy is worthless and I tell him that he needs to get the guy that called me on the 9th or the guy that answered my first review here to call me back. He tells he doubts if that can happen. Why the hell not?
I end the call no wiser than when I started and with no assurance I would be called back by someone that knows something. I sadly don't think those exist with you. Well the same guys calls me back and says that the 16th never was certain. What? That is not what the guy who called said. And how am I supposed to know that! He says now the new date is the 25th of this month and he will send me an email with the info. I, of course, have not received that email yet! Is this all joke to you people? It sure feels like it.
I called 2 months ago to cancel everything to do your company but you insisted you would fix it and yet I just keep getting to miss time from work (I will have missed 4 days work so far!) and nothing else.
June 17, 2021
Unprompted review
Reply from Boxer
Hi Jeffrey
Thank you for your inquiry.
We are very sad to hear about the troubles you have had with your internet connection, and our inability to help you with your problem in a timely manner.
Looking through your case i can see it ended with one of our supervisors contacting you - from what i can read in the case it seems like you found a solution to the problem together.
We would like to hear from you if another problem occurs.
You can contact us on: boxer-trustpilot@boxer.dk
Best regards.
Camilla, Boxer A/S
Supper god support venlig person i den…
Supper god support venlig person i den anden ende af telefonen
May 5, 2021
Unprompted review
Reply from Boxer
Hej Knud
Sikke en skøn anmeldelse, den skal jeg lige love for varmer hos os 🌟😄
Super dejligt, at du har fået en god service hos os, så er alt jo lige som det skal være 😍
Du skal have tusind tak for de 5 stjerner, og den flotte ros!
Med venlig hilsen
Katja, Boxer A/S
Very expensive and repetitive programs…
Very expensive and repetitive programs and boring...
May 4, 2021
Reply from Boxer
Hi Farideh
Thank you for the review.
I would recommend that you get in touch with our customer service on: 7033 2033, so we can see if we can make a change to your subscription, that you would be happier with.
Kind regards
Katja, Boxer A/S
Reply from Boxer
Hej Mogens
Du kan tro vi også er glade for dig, men det virker som om der er lidt knas i vores forhold, derfor vil jeg meget gerne hører hvad vi gør forkert, så vi kan rette ind efter dette, og se om ikke vi skulle kunne få forholdet godt igen - Derfor er du meget velkommen til at skrive en mail til mig, på Boxer-trustpilot@boxer.dk, med hvad der skulle være af udfordringer.
Med venlig hilsen
Mike, Boxer A/S
God mulighed for at tilrette tv…
God mulighed for at tilrette tv pakkerne som man har lyst til. Fint at der også er streaming med i abonnementet :)
April 21, 2021
Reply from Boxer
Hej Annemette
Tak for din anmeldelse af os, du kan tro vi sætter pris på, at du finder det nemt at rette kanaler til samt at du får streamingtjeneste med, hvor du kan se dine kanaler i hele EU 💪
Med venlig hilsen
Mike, Boxer A/S
Det er smart at man kan skifte kanal…
Det er smart at man kan skifte kanal udbud 1 gang om måneden.
April 21, 2021
Reply from Boxer
Hej Susan
Mange tak for din anmeldelse. Det betyder meget for os. 😍
Hvor er jeg glad for at høre, at du gør brug af vores løsning, hvor du kan skifte ud i dine kanaler, så er vi nemlig sikre på, at du har den helt rette aftale. 👍
Med venlig hilsen
Katja, Boxer A/S
You've stolen my money and you've told…
You've stolen my money and you've told me I have to wait upto 14 days to get it back. Absolutely disgusting!!!
Its been one mistake after another from the moment I signed up for your services.
Your first mistake was failing to contact me with YOUR query about the type of connection at my property, instead you terminated my order without notification.
The second mistake was not following up on YOUR OWN ORIGINAL QUERY when i contacted you to find out what was happening with my order, instead you sent me a router and singed me up.
3. After connecting the router I found out that i needed a dongle to use the tv services. Thats an extra 300kr and a complete surprise as no one had told me before.
4. When the dongle arrived I contacted tecnical support to ask for help as I couldn't connect to the tv only to be told "I don't know how it works, I just sell them" Not a great response from supposedly technical support. To be fair she did advise me to "look on YouTube"
5. After a couple of weeks without a proper internet connection I contacted you again and we got to the bottom of the problem. The problem being that I live in an area that you can't deliver the speeds you have sold me. So now the 6 month binding contract is terminated and the guy tells me i can have the services for 30 more days so i can arrange for another provider. I was finally happy but not
for long.
6. Hello again customer services, blah blah blah you've screwed up and I want my money back. After being passed around to three different customer service agents and having to explain the situation to each and every single one I finally get the answer I want "We'll issue a refund for the services" Great but what about the dongle? You told me that I have to pay for this product blah blah blah company policy. I threatened to write a bad review and like magic you're now willing to refund the money for the dongle upon its return. Fine.
7. I just contacted you to ask when I will get my money back to be told "Upto 14 days no exceptions"
What you have done is THEFT!
April 12, 2021
Unprompted review
Reply from Boxer
Hello Dave,
Im sorry that you've had this experience with us.
I can fortunately see that we've found a resolution to this case that is your cancellation of the service.
I wish we could refund the payed ammount quicker to you. But unfortunately this service takes up to 14 days.
If all goes to plan, you will already have the money after a week. This however is not always the case, and therefore we guarantee the 14 days delivery.
If there is anything i can do to assist you further with your query, do not hesitate to send me an e-mail on: boxer-trustpilot@boxer.dk
Best regards
Mikkel, Boxer A/S
Rart at man kun betaler for det man ser…
Rart at man kun betaler for det man ser og kan tage kortet med i kolonihaven.
March 9, 2021
Reply from Boxer
Hej Karen
Tusind tak for din fine hilsen - Den er meget værdsat.
Det er så trist at skulle betale for tv-kanaler som man ikke ser. Derfor er det rigtig godt at høre, og at du også har taget vores Flex produkt til dig. Det er efter vores mening et rigtig smart produkt.
Du skal have en stor tak for, at du har taget dig tid til, at sende os en hilsen her på siden.
Jeg ønsker dig en rigtig god dag.
Med venlig hilsen
Mette, Boxer A/S
I live in Aarhus C but still always…
I live in Aarhus C but still always have weak signal.
Thank you for very quick reply
March 9, 2021
Reply from Boxer
Hi Tanner
That does not sound good,
I will direct you to contact our support so we can troubleshoot with you and find the right solution for you, to fix this issue.
Kind regards
Mike, Boxer A/S
Fleksibelt abonnement men dyrt
March 9, 2021
Reply from Boxer
Hej Jan
Jeg er ked af du mener dette er for dyrt, vi følger nemlig priserne på markedet, og forsøger at holde vores priser til en fordelagtig pris, med de tjenester vi har med i sortimentet, du er dog meget velkommen til at kontakte vores kundeservice, så kan vi lave en gennemgang af din aftale, og se om der er noget vi kan gøre billigere, eller bedre.
Med venlig hilsen
Mike, Boxer A/S
Still waiting for internet...8 days later...
Still waiting for them to contcat me. I should have had internet already last week, 8 days ago, but here I am now, still waiting.
More than that, I 'm still waiting for someone to contact me, to explain what is happening: what have they done, what are they doing to solve the probleme...and when will I get internet...
Is ridiculous, please find another company for your internet solution..
February 9, 2021
Unprompted review
Reply from Boxer
Hej Adrian
Tillad mig at besvare din anmeldelse på Dansk.
Som beskrevet i tidligere anmeldelse, så er vi glade for der nu er forbindelse hos dig, og alt kører som det skal - Jeg vil endnu engang beklage sagens gang, og er glad for vi fandt en god løsning på dette.
Med venlig hilsen
Mike, Boxer A/S
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