I could not travel as planned because my passport did not arrive on time. Therefore, I had to cancel my ticket, and a Bravofly service person was available on chat at midnight to assist. This was the... See more
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Review summary
Created with AI, based on recent reviews
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I opted out of FullFlex during the booking process. On the final payment page, my total clearly showed $X, so I went ahead and completed the purchase. After booking, I received a confirmation... See more
Overall, my experience was very disappointing. I was charged again for my carry-on bag at the airport even though I had already paid for it in advance. This unexpected charge cost me more than 1,3... See more
I have always booked my vacations with you and I was always happy with your services, I even booked my next vacation already. The only reason i took a star away, is because when I loggin to my prof... See more
Company details
Written by the company
Bravofly, born in 2004 (#grownuplife), is part of the lastminute.com crew — global travel legends. We’re all about using tech to make your travel life light work (and even fun). With over 10 million happy customers in 35 countries each year, we reckon we’re doing something right.
Contact info
Switzerland
- www.bravofly.com
3.2
Average
27K reviews
Asks customers to review
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Overcharged at the time of payment
They overcharge the price of the flight by adding random extras that i had not selected and the price increases at the moment you click accept on the credit card payment. These are untolerable practices
September 5, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Charged R 5000.00 more than detailed at check for payment!
The app provided a competitive rate for flights from Johannesburg to Buenos Aires. At check out the payment was R33 226.88 for two passengers.
The app detailed all fees and belive it or not a discount. I was satisfied and proceeded to payment. I included no add on services and elected non refundable tickets. Hence I would pay no more than the flight amount detaied after the discount. However upon pressing the payment button I was charged R38 665.74. This is more than R5000.00 for which i was led to belive I was processing payment for. So lets see what Ai responds in the sorry section to follow. Before I express my public dissatisfaction for being charged just over an additional R5000.00 let me provide Bravofly with an opportunity to explain to the next customer why it adds on an uncontrolled amount to the purchase. Until then be warned that what is detailed in the final calculation is not what is going to be deducted from your credit card.
September 2, 2026
Unprompted review
Reply from Bravofly
Dear Allan,
We are truly sorry to hear about the inconvenience you have encountered, especially regarding the booking cost.
We would like to clarify that the Fullflex (flight cancellation coverage) option is an add-on that customers choose and include during the booking process. It is not included in the booking unless explicitly selected by the customer at the time of booking.
We have reviewed the digital footprints of your booking process and can confirm that the Fullflex option was indeed added during your booking. As per your current booking details, we see that this option to withdraw and have it refunded back to your original payment method based on your request is still available.
If you require any further assistance or have additional questions, please do not hesitate to connect with us on the chat through the app/website. We are here to review and assist you accordingly.
Thank you for your understanding.
Emma
I booked through Bravofly and it turned…
I booked through Bravofly and it turned into one of the most confusing and unprofessional experiences I’ve ever had. I submitted multiple requests just to add one checked baggage, and every time they sent me an “offer” that led nowhere. When I accepted the offer, they said someone would call me — but the calls were literally one second long and disconnected immediately. No real communication, no real support.
After that, Bravofly told me to “contact the airline directly,” even though the airline clearly stated that the baggage must be added through Bravofly. I ended up stuck between both sides, with no solution and no one taking responsibility.
This whole process was exhausting, misleading, and honestly unacceptable.
Avoid booking through Bravofly or LastMinute — they make simple tasks impossible and leave customers completely helpless.
September 3, 2026
Unprompted review
Reply from Bravofly
Dear Farah,
Thank you for sharing your feedback. We are really sorry to hear that you have had a less-than-ideal experience regarding your baggage request.
After reviewing your booking records, we confirmed that our team attempted to add the baggage to your booking at several different times per your request. However, on three separate occasions, our phone calls were left unanswered, and on another attempt, we were unable to successfully collect the required payment. Because we could not complete the transaction or confirm the details directly with you, we were forced to redirect you to the airline for on-site processing.
If you would still like our team to make another attempt to add baggage to your reservation, you can easily submit a new request directly through our app. Once received, we will gladly look into it, and assist you accordingly.
Thank you for your understanding, and please let us know if you need any help navigating the app.
Emma
Completely disappointed
Completely disappointed. Do not buy tickets from this company. I bought my ticket from them on 31st August 2026 and after the payment they sent me a booking confirmation number without issuing the ticket. After, I made an enquiry, they mentioned I ha e to wait 96 hours to get the ticket. When I called them, they said, the ticket price has been changed and I have to pay more than the amount I have paid originally. I asked them to refund and they have refused to pay. Absolutely disappointed.
September 3, 2026
Unprompted review
Reply from Bravofly
Hi Mir Muhammad,
Thank you for sharing your feedback. We’re really sorry to hear that you have had a less-than-ideal experience.
To ensure that we can address your concerns properly and find the best solution, I have passed your details to our specialist team and they will reach out to you by email to discuss this further.
Thanks again for bringing this to our attention, and we’ll be in touch shortly.
Emma
Mr Wilkins My friend has tried to change a name …
My friend has tried to change a name on a booking as he has split up from his girlfriend they agreed on £135 then decided to change it to £288 next day and then said the airline has to agree with it and we will let you know , they said the airline haven’t got allocated seats for them when it’s already booked weeks ago , so they probably will come back with a dearer price again , I’m the person who they are changing name to and I’ve looked on booking.com and the flight return is only £99 and the seats should already be allocated and it’s just a name change , seems like a big scam to me
September 1, 2026
Unprompted review
Reply from Bravofly
Hello Aaron,
Thank you for taking the time to share your feedback with us. We are sorry to hear about your frustration regarding the name change request for your booking.
Upon reviewing your booking details, we can confirm that our team previously provided a quote for the name change in line with the airline's policies and fare conditions. As the quote was not confirmed prior to its expiry, and following your request to withdraw the amendment, your booking remains confirmed in its original form.
For any other assistance, we invite you to contact one of our team through the chat link on the website who will be happy to assist them to raise a claim.
Kind regards,
Siya
Good service
August 21, 2026
These crooks have us over £3000 out of…
These crooks have us over £3000 out of pocket and counting. We have lost two days of our trip from Edinburgh to Auckland and have now booked new flights via the airline, at huge expense. The response to our requests for a solution is AI generated, repetitive nonsense. They have not forwarded our payment to the airline so we were not permitted to travel on the day. Ref 3045659383
August 31, 2026
Unprompted review
Reply from Bravofly
Hello Kenny Baldock,
Thank you for sharing your feedback with us. We are genuinely sorry to hear about the disruption and frustration you experienced with your travel arrangements.
Upon reviewing our records, we can confirm that your booking is currently being managed by a member of our specialist team, who will reach out to you directly to discuss this matter further.
Kind regards,
Siya
I am extremely disappointed with…
I am extremely disappointed with Bravofly's handling of my case. Since it's impossible to reach out to the customercare I am writing here my second review with the hope to get a solution.
My return flight (Seoul - Geneva with transit in Shanghai) was cancelled, and I was left abroad without timely support or communication. Despite repeatedly seeking assistance, my situation was not treated as a priority, and I ultimately had to organize my own return journey at significant additional expense.
The customer service experience through Bravofly's chat function was unfortunately frustrating. Every time I contacted support, I had to explain the entire situation from the beginning, as there appeared to be no continuity between agents. This was highly inefficient, especially while stranded abroad with a cancelled return flight and no clear information on how to get home. Although my case was repeatedly described as urgent, more than 48 hours after the flight cancellation I still had not received any meaningful update or guidance, forcing me to find my own solution.
To this day, Bravofly has not provided a substantive response to my formal complaint (on the 16.08.2026 at 20:44 I send a last complaint via mail) regarding these costs and the lack of assistance.
Furthermore, I have now received a refund amount for the cancelled return flight that appears difficult to understand, with no transparent explanation of how it was calculated. The amount is way less than I expected. I should get a 100% refund but when I look at the amount it seems like it's not the full refund of the return flight ticket.
Customers deserve clear communication, fair treatment, and timely support during a travel disruption. Unfortunately, that was not my experience.
August 8, 2026
Unprompted review
Reply from Bravofly
Hi KSA,
Thank you for sharing your feedback. We’re really sorry to hear that you have had a less-than-ideal experience.
To ensure that we can address your concerns properly and find the best solution, I have passed your details to our specialist team and they will reach out to you directly by phone or email to discuss this further.
Thanks again for bringing this to our attention, and we’ll be in touch shortly.
Emma
booking id:3200635734 Never again
booking id:3200635734 Never again. After they let me wait 6hr on airport without any help. They let me stranded at airport. i booked a whole new ticket to get on my destination. After many email sending for refund still no reaction. Never book your ticket at Bravofly or lastminute,
July 27, 2026
Unprompted review
Reply from Bravofly
Hi Michael,
Thank you for sharing your feedback. We’re really sorry to hear that you have had a less-than-ideal experience.
To ensure that we can address your concerns properly and find the best solution, I have passed your details to our specialist team and they will reach out to you directly by phone or email to discuss this further.
Thanks again for bringing this to our attention, and we’ll be in touch shortly.
Emma
I had a great experience and was very…
I had a great experience and was very satisfied with my flight. Thank you for a pleasant journey!
August 26, 2026
We arrived at Edinburgh airport to be…
We arrived at Edinburgh airport to be told our tickets was not payed for by Bravofly to the airline which means we are stuck at Edinburgh airport instead of heading to NZ. Issue still not sorted 😕 . This company has robbed us of over £3000 and still not sorted and we remain in Edinburgh on Tuesday
August 31, 2026
Unprompted review
Reply from Bravofly
Hi Jean,
Thanks for taking the time to share your feedback. We’re really sorry to hear that your experience didn’t meet expectations. We’d be happy to look into this for you, but it looks like we don’t have enough details to locate your booking and investigate further.
You will soon receive an email from Trustpilot asking for additional details to help us locate your booking. Once we have that information, we’ll be able to look into your query and provide the support you need.
We’re committed to providing excellent service and would love the opportunity to turn things around for you!
Looking forward to hearing from you soon.
Emma
he flight from Dubai to Syria was…
he flight from Dubai to Syria was poorly served, and the flight from Damascus to Dubai was also poorly served. Takeoff from Damascus was terrifying; the plane remained stationary for a long time, unable to climb, causing me and all the other passengers genuine fear.
July 13, 2026
Reply from Bravofly
Hello Lotfi,
Thank you for sharing your feedback regarding your booking. We are truly relieved to hear that everyone on board arrived safely after what sounds like a distressing experience during take-off.
As a travel agency, we do not have control over the operations of the aircraft or control in-flight services and airline operations directly. If you require any further assistance or have additional questions, please do not hesitate to connect with us on the chat through the app/website. We are here to review and assist you accordingly.
Emma
Denying responsibility for various…
Denying responsibility for various things. Terrible customer service.
August 30, 2026
Reply from Bravofly
Hello Anelia Mitova,
Thank you for bringing your feedback to our attention. We are sorry to hear about your experience, and we sincerely apologise for any inconvenience caused.
Upon checking your booking, we can see that you previously reached out to our team regarding a specific meal request. While our team attempted to assist, this service was unfortunately not available for your selected passenger selection and segment, as airlines occasionally restrict meal options on certain routes.
We appreciate your understanding in this matter.
Kind regards,
Carl
amazing service n price
August 28, 2026
At the End they add 59 euro to my…
At the End they add 59 euro to my tickets Price, i tried to cancel this transaction, but immediately book 59 euros extra for 300 euro ticket and after all of them i paid 359 euro. be aware
August 27, 2026
Unprompted review
Reply from Bravofly
Hi V V,
Thanks for taking the time to share your feedback. We’re really sorry to hear that your experience didn’t meet expectations. We’d be happy to look into this for you, but it looks like we don’t have enough details to locate your booking and investigate further.
You will soon receive an email from Trustpilot asking for additional details to help us locate your booking. Once we have that information, we’ll be able to look into your query and provide the support you need.
We’re committed to providing excellent service and would love the opportunity to turn things around for you!
Looking forward to hearing from you soon.
Emma
Simple & Easy
Booking through bravofly was simple and had the best options for flights in terms of costs. No complaints! Would book through them again.
June 28, 2026
Our travel show has been all over the…
Our travel show has been all over the world but we have never encountered the type of terrible service and lack of any organizational experience that we have with Bravo fly. Warning warning warning under no circumstances make any bookings with this company. There is no customer service and you will have no recourse or any person to actually call. You will be forced to try to negotiate with an AI agent. We had approximately 14 attempts to try to modify the booking then we spent over a week trying to cancel the flight because we could not get the modification in time. We paid for the flex travel and we were completely ripped off. Go straight to whoever you are going to use as far as a provider but do not involve this company you will be very very disappointed and there will be headaches
August 26, 2026
Unprompted review
Reply from Bravofly
Hi Thomas,
Thanks for taking the time to share your feedback. We’re really sorry to hear that your experience didn’t meet expectations. We’d be happy to look into this for you, but it looks like we don’t have enough details to locate your booking and investigate further.
You will soon receive an email from Trustpilot asking for additional details to help us locate your booking. Once we have that information, we’ll be able to look into your query and provide the support you need.
We’re committed to providing excellent service and would love the opportunity to turn things around for you!
Looking forward to hearing from you soon.
Emma
Paid money and still No confirmed PNR…
Paid money and still No confirmed PNR and tickets. They keep saying wait 96 hours for tickets? wat nonsense is this>TRUE SCAM!!!
August 23, 2026
Unprompted review
Reply from Bravofly
Hi Singh,
Thanks for taking the time to share your feedback. We’re really sorry to hear that your experience didn’t meet expectations. We’d be happy to look into this for you, but it looks like we don’t have enough details to locate your booking and investigate further.
You will soon receive an email from Trustpilot asking for additional details to help us locate your booking. Once we have that information, we’ll be able to look into your query and provide the support you need.
We’re committed to providing excellent service and would love the opportunity to turn things around for you!
Looking forward to hearing from you soon.
Emma
NEVER EVER book through them!!
NEVER EVER book through them!!! They added something to my total right as I clicked Checkout and charged me more than what I should have paid. Apparently it was for some kind of flex service. I have been in contact with customer service about a refund and I continue to get the run around and it has been almost three months since my purchase with no refund . If I could give them 0 stars, I WOULD!
Below, their reply was that they refunded me, which is A LIE!!! I have yet to get a refund from them. This is also why I came to leave a review.
July 8, 2026
Unprompted review
Reply from Bravofly
Dear Arriana,
We are truly sorry to hear about the inconvenience you have encountered, especially regarding the fullflex being included your booking.
We would like to clarify that the Fullflex option is an add-on that customers choose and include during the booking process. It is not automatically included in the booking unless explicitly selected by the customer at the time of booking.
We have reviewed the digital footprints of your booking process and can confirm that the Fullflex option was indeed added during your booking. As per your current booking details, we see that this option has been withdrawn and refunded back to your original payment method based on your request.
If you require any further assistance or have additional questions, please do not hesitate to connect with us on the chat through the app/website. We are here to review and assist you accordingly.
Thank you for your understanding.
Emma
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