Bredbandsbolaget 

Don't do it!
Let me sum it up for you:
- we have been trying to get internet at home for the past 3 months
- it took more than a month to get it installed
- once installed it was so slow that you're better off without it
- it stopped working completely after two weeks
- I called the support lots of times (easily takes an hour before you are being helped) witout any progress
- been promissed several times to be called back but was never called
- based on the above I wanted to cancel my contract, impossible, need to wait a year and on top of that they are charging me while the internet is not even working (which they can see)

It is absolutely the worst service ever, please don't make the same mistake as I did...

Changed from another company to Bredbandsbolaget last week but the network never worked since day 1.
Have called customer / technical support no less than 10 times up to now. No one could solve my problem and no one knew how much longer it would take. Obviously I was told that I could not terminate my contract either due to the binding period in spite of the fact that I don't get the help I need, I have lost all my patience and I am extremely unsatisfied on all possible levels.
2 persons I talked with could actually win the "most unpleasant customer support in the planet" prize. Bredbandsbolaget doesn't deserve even 1 star but unfortunately a lower rating than that is not possible.

If there is an issue with your payments, they send regular mail reminders, despite having requested electronic invoicing. Apparently the logic of requesting electronic invoicing because regular mail wont get to you is lost on them.
So an issue with an invoice cost me 2 weeks without internet, late payment fees (60SEK), debt collection fees (180SEK) and telephone bills to try to sort it out (400SEK) and a bad mark on my credit rating because they can't send an email!
In addition, emails are never answered, the phone que is frequently >20mins and the people on facebook (the only way of getting a response!) can generally do very little to help.

Bad support. Keeps making great deals, but when you try to get it they say its only for new customers, BUT its doesnt say that anywhere. This keeps happening all the time. They also is one of the most expensive company.
Wish they had some kind of custumer care.

I cannot choose anyone else in my building because they have bought sole rights. So if you can choose, choose someone else.

First I ordred a package with Bredband and TV. First of all after ordering it, in a shop, they wrote my name incorrect (even that they where looking at my driverlicens) when they where writing all the informations. Then I could´nt get the hardware for the Bredband and TV. Afterwards after a while, where I where going to move, I called customer"service" to cancel my contract. (Of course you can only cancel a contract by calling them, and don´t have any proof of any kind, BUT they ask YOU to proof that you have called them, they don´t trust you). I would say a serious company (in Denmark at least) are recording ALL calls and are able to track them on the phone number). I got a confirmation on my canceling by phone, but received another bill. I called them again to complain, but they could´t find anything at all in their system! Then I told them with big words to cancel it one more time, but guess what, now I have received another bill!! Do NEVER get a contract with Bredbandsbolaget, there are a reason that they make so much money on cheating their customers from the beginning to the end!!
Now I have send a complain to Konsumentverket, because I feel run over by a company that doesn't take their customers seriously.

THIS IS A TOTAL DISASTER, I ORDERD INTERNET AND TV ON THE 2ND OF NOVEMBER.... THAT WAS TO BE DELIVERED ON THE 30TH OF NOVEMBER... THIS IS WITHIN THEIR OWN TIMEFRAME AND NOTHING HAS BEEN DELIVERED. I AM NOW ON DAY 3 WITH NO TV AND INTERNETT.... I CALLED CUSTOMER SUPPORT. THE WOMAN I TALKED TO DID NOT EVEN GIVE A *****GAVE ME SOM EXPLANATION THAT SYSTEMS WHERE DOWN... AT THIS POINT I DO NOT CARE. JUST GET THIS WORKING WILL YOU !

Extremely unhappy customer. I've been waiting four weeks for something to happen. There are more than 35 emails between me and their support team. Their technicians who supposedly comes to help set up and check if everything works never shows up on the dates and times they book, I've been rescheduled more than three times now. This is pathetic!

Never trust the verbal promises you get from customer service. You will get cheated and over charged. This company has no long term vision and care for the customers. They have lied to me several times, I can't believe this was possible.

Never...never...never ever again👎👎👎👎👎👎

Was perfectly happy with my Tele2 service before .. fast, reliable, had not changed the price in the 4 years I was a customer with them. Then, suddenly Tele2 are consumed by Bredsbandsbolaget ... and the price of service jumps over 100kr/month more ... my 25/25 option is no longer available, instead, I can "downgrade" to 10/10 for *only* 50kr more than what I paid with Tele2 .. a poor quality service for more money.
Screw you Bredsbandbolaget. As soon as the option comes to leave you, I will.

The internet connection is so slow it is unbelievable and every day it regularly drops for between a few seconds and a few minutes at a time. We've only been customers for 6 weeks and there have already been two entire nights where we could not even connect to the internet.

Since we also get TV from bredbands bolaget as part of our package, when the internet drops / is unavailable then we have no TV either.

My recommendation to anyone thinking of switching from their current internet providers to bredbands bolaget would be to "try before you buy". You do not have to contact them for this, all you need to do is to get a friend to come over and switch off your router at random intervals.

Not that much to say actually, they deliver great speed 100/100mbit and with only very little downtime... One evening in 2 years...