budgetplaces.com 

This company defrauds individual timeshare owners thousands of dollars to provide this service to others. My personal loss was in the 10's of thousands, scamming my family. A corporation that takes advantage of individuals at any time is where the problem lies.

My debit card was charged, booking was made correctly at budgetplaces. But the hostel didn't take this payment, I had to pay with a credit card. Budgetplaces refunded my money for the debit card payment to their account, but I wasn't able to pay with it. The system logged me out every time before paying with this method. Having limited time to use the money, it naturally became impossible. As for the service, no one helped me and I didn't even get a reply to the last message. Bad service, bad system, they stole my money.

All arrangements for the holiday were very efficient and we were expecting a really good vacation. However, we were disappointed with certain aspects of the apartment.
• We had booked through budgetplaces.com. The owner said that certain specific things would be available. In fact, there was no hairdryer, no kettle, no toiletries except hand soap, no radio and no clothes rack.
• The stove top was totally inadequate, taking 20 minutes or more to bring to the boil a small pan of water.
• Consequently we had to boil water in the microwave which was situated at face level on a tall fridge/freezer. This we considered to be a serious safety hazard.
• The two bath towels provided were inadequate, one being a thin beach towel. None of the towels were changed during our two weeks stay.
• There were only two small, thin single size blankets which didn’t even cover the surface of the bed.
• The bathroom plug was broken and to empty the wash basin you had to operate a lever behind the waste pipe in a cupboard under the basin.
• There were only 3 hangers in the wardrobe
• Cutlery was very basic, kitchen tools comprising one large, blunt knife and a wooden spoon. There was no can opener, bottle opener, peeler, grater, or any of the usual items found in a self-catering apartment
• The entrance/terrace was most unwelcoming; the wall opposite the window of the apartment was unpleasant to look at, being dirty and having green slime growing on it. It could not really have been called a terrace – more a passageway which was unpleasant to sit in.
• We had no contact with the owners during our stay, apart from a 5 minute welcome on arrival. There were no contact details for emergency services or a doctor and we found this to be quite unsettling as we are both in our seventies, but consider these details would have been important not only to us but to anyone visiting a foreign country. The landlord was away on business throughout our stay.
• It would have been helpful to have been provided with information about the local area such as the position of local supermarkets, bus timetables, tourist information leaflets, etc.
I have never written a negative review before but feel that it was necessary on this occasion

The worse company on the market.

Please do not book with budgetplace. This company is very bad in terms of customer service, hidden costs and they have no control over the apartments they are using. On two occasions I had terrible experience and when trying to call their customer service line their staff was rude and couldn't care less about the customer.

There are number of better and more credible companies so please think twice before booking with them.

Don't go with this website. I will never ever go with them anymore.
They didn't return back my credit.
Zero rating

Absolute nightmare cause my mum to fall into tears as we arrived to NY for the very first time and couldnt get in. Noone was answering their phones and there were about 4 or 5 of then two places were completely locked. Stayed in taxi for hours trying to get in but nothing. Had to book another place which costef way way more not to mention taxi charge for staying with us the whole time as he didnt want to leave us as he didnt want us to stay on the streets with all our luggage absolutely worst ever nothing like that ever happened to us. It was Mont Morris guest house in NY AVOID.

Used website because it advertised high cashback through TCB, but ceased affiliation very quickly afterwards so no claims could be made (by anyone, it appears).

Whist I know that cashback can never be guaranteed, and should not be booked on such an assumption, I feel that the way they *advertised *on cashback sites when they started, but removed affiliation too quickly for any claims to be made, was dishonest. It appears that no cashback was ever intended. *This review is not based on non-payment of cashback, but the way they enticed me to purchase from them*.

We got the booking, seemed no problem, but we could have made it elsewhere at the same price and definitely had a high chance of cashback since the other sites were long established as being affiliated.

Booked hotel Bai Panzio in Budapest via budgetplaces.com. for 2.5 months before the stay for 2 people for 1 week. On arrival we had been given a room 9 kv.m. in the attic with sloping roofs of over half the room, no wardrobe. We asked for another room where two people can have the place with the things for 1 week. The owner was surprised and acted hysterically with a frying pan in hand. He screamed full words about our nationality and that we must leave the hotel immediately. My argument that one night had already been paid and we have the right to stay at least one night, the owner ignored and said that it's our business with budgetplaces.com, but it has nothing to do with him.
We was ported and had to find another hotel where I was writing an email to budgetplaces.com custumers service from. I informed them even adress for this next hotel for to make it clear to check and see the situation.
We have got an apologise mail to answear and then about they contacted hotel Bai Panzio and, according to them, it was confirmed, they showed to us the room and we didn't like it, reason why we decided to leave AFTER STAYING one night there. Regretfully no refund is possible in these circumstances, specially if both you and the hotel are stating two completely opposite versions of the facts.
Budgetplaces.com has chosen to ignore the fact of our stay in another hotel that night and reduce the matter to a formal consideration of a refund.
For us it's not a matter of money, that's the matter about the treatment of a human and a customer, and that the same situation could be repeated in the future to other clients at that hotel.
I think it is totally unacceptable that a racist oriented hotel has a place at some bookingsite. It was the worst hotel experience my husband and I have had some time although we travel often and to many different countries.

I felt very welcomed.
I could clarify all my doubts and questions.
I felt very helped.

Initially started booking process on line but had a query. I telephoned them and the agent was very helpful. She was able to answer my query and completed the booking for me.

Overall a good website and booking experience. Keeps your deposit money as credit to use toward other bookings if you make a non-refundable booking and change your mind. Sometimes however when you look to book a hotel, it will take you to a slightly different site which looks more like booking.com, although it is under the same website. I wouldn't be bothered, except this slightly different site doesn't take the credit like it should.
Would use again.

Lots of budget hotels which I couldn't find on booking.com or similar

First time I have used Budgetplaces to book hotel for visit to New York for my wife and our sons to meet the American side of our family. So was an important trip. I unfortunately booked a hotel without checking with my wife and when she looked at the booking she was unhappy as it was unsuitable for our needs. Contacted Budgetplaces. Johan was brilliant. He negotiated with the hotel on our behalf getting them to forego the full payment and made an arrangement so that if we re-booked another hotel we would n't lose our deposit. Furthermore he took the trouble to find out our needs, stopped me booking another unsuitable room arrangement (some people never learn!) and then set up another far more suitable hotel for us to book which my wife is far happier with. Johann has saved the trip really. Exceptional customer service. Thank you very much Johan!

I booked a trip on budgetplace on internet, but faced some problem With the payment. It was a pleasure to experience budgetplace promptly follow up and assisted me to make the reservation valid, even at a better rate than the orginal booking. A special thanks to Adrian for his Professional and cordial customer service.

Johan was efficient and cooperative.
Thank you very much.

Was looking to book an apartment in Chiclana de la Frontera, Spain and was very impressed with a property from budget places. Described as having a full kitchen and a seperate lounge it seemed what we were looking for, price also very good so went ahead and booked. Only after I had paid and received the booking confirmation did I spot the line 'double no have kitchen is only bedroom' mixed up among some Spanish info at the bottom of the booking form.Also this booking was non-refundable (no shock there). After contacting the Spanish call centre I was informed even though I was willing to pay extra for an actual apartment there was nothing they could do.After informing the agent that I had dietary requirements that meant I needed a kitchen she agreed to refund the booking amount AFTER I had booked the apartment, which she sent me a hyperlink to. The apartment rate was over double the rate I had paid for the ficticious apartment already. I went to the website (not via the link) and found that the apartment was available for my dates for 450 euro less than the rate she quoted me.After several emails the agent agreed to refund the original amount if I booked via the website and sent her a copy of the confirmation. This I did and the refund came through after about 8 days. The agent I spoke to was very efficient (though obviously working to strict instructions), emails were answered within 15 minutes once the initial contact was made.
I would encourage everyone thinking of booking with this firm to read everything at least twice and if unsure of the details ring their call center (the staff are very helpful)

I have been using this site for a number of years and through it have found good, relatively inexpensive accommodation in several expensive cities I am happy to return to. budgetplaces.com just makes good sense

It was my first time in Frankfurt and the agent Mr.Tromp has found a very good place for me . I like everything.I had a si gle room with all .
If u need to go to Frankfurt , first call budgetplaces and ask for Mr.Tromp. He has helped me a lot. He made the whole reservation quick and very good! I liked the place!

I booked a hotel in Venice for next June paid a deposit but had to cancel the hotel, so went through the process of cancelleing on there website only to be told that I would not be getting my deposit back, but they would hold the money for 6 months in an account that I can't even get into as the booking has been cancelled???? I would have never used them if I had realised that deposits are not refunded. I think it's disgusting that they can get away with this.

I was looking for an accommodation within walking distance to Victoria Coach Station using this website. I used the filter option on the map to search based on distance (I selected within 1km radius of the station). However, the listings on the left panel were NOT filtered accordingly, and it misled me into booking an accommodation which did not meet the distance requirement I wanted. I only found out that the booked accommodation was nowhere near the Coach station when I did a double check via google map. I cancelled the booking immediately (10 minutes after making the booking) but had to pay the full amount of EUR 45.94 given that this was a non-refundable offer. Emailed customer service, and they said there was no issue with their website at all. Perhaps the company should take a look at how other booking websites make the information clear and transparent to customers. Will never use this website again.