caraclean.com 

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Company details

  1. Tailor
  2. Dry Cleaner

Information provided by various external sources

CaraClean.Com: Top notch London Collection and Delivery Service for Dry Cleaning, Laundry, Hand Wash, Leather, Repairs, Alterations and Shoe Repair, and much more. Register and place orders online. During Checkout you can select your visit times. We serve Central London and near by postcodes including some outer postcodes such as Wimbledon and Hampstead. Please check visit times here:https://www.caraclean.com/Postcode-Times.aspx We look forward to serving you. Thank you caraclean Team


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Rated 2 out of 5 stars

At your own risk

I have not had a very pleasant experience with these guys, making mistakes is okay but their customer service is rude this is where it all ends for me.

August 26, 2014
Unprompted review
caraclean.com logo

Reply from caraclean.com

Hi
Very sorry about this.
We would like to help but are unable to find you in our database. Perhaphs you used a differnt name.
Please do reply because there are two people that answer the phone, Kasia and me (both shareholders) and both of us did not rememeber serving you or being rude, but we could be mistaken. Its a little strange that you registered here in August 2014 and posted one review (us) and nothing else after; its a bit strange but hopefully you can clarify. Thank you.

Rated 5 out of 5 stars

Great, reliable service

I've been using Cara Clean for a couple years now as we didn't like lugging our heavy items like blankets and sheets to the laundromat. They text us a couple minutes before they are to arrive and deliver our items.

A couple months ago, I called about them losing my son's blanket - and last night I found it in the bottom of the drawer. I feel terrible about blaming them - but I never stopped using them as they were so convenient and affordable and most importantly - they deliver our items clean and dry every time.

May 22, 2014
Unprompted review
Rated 1 out of 5 stars

dishonest with very poor customer service

I have used CaraClean twice due to their convenient pickup and drop-off service; however, on both occasions, my dry cleaning was missing from my order and I had to call separately to have it delivered. The second time, I didn't realize that the dry cleaning was missing until the month after the order was delivered. CaraClean representative very rudely told me that they were not responsible for anything left that long, and refused to look for the (very expensive) missing items. Caraclean is incredibly dishonest and unhelpful when they make a mistake-- do not use under any circumstances!

May 20, 2014
Unprompted review
caraclean.com logo

Reply from caraclean.com

Hi,
I am very sorry this happend.
The first time we emailed you stating that the driver only delivered your service-wash (folded items) and left your hanging item (one blouse on hanger). We then delivered the blouse.

With your second order you contacted us ONE MONTH later complaing that you are "missing a expensive yellow blouse". You insisted that we still had it. We informed you that it was delivered with your order and nothing was left behind by the driver and we had nothing in our factory for you.

In our T&Cs we state that you should let us know within 24 hours; 48 hours is ok too. Month is just too long.
We are very sorry for your experiance; but we had to inform you that we are unable to accept your request for compensation.

Rated 5 out of 5 stars

Great Laundry, Great Service

CaraClean provides a brilliant laundry service. Their online ordering system is simple to use and their friendly and helpful staff give you a real feeling of confidence in their service. Laundry is collected and delivered back in a timely manner and laundry is done really well.

December 11, 2012
Unprompted review
Rated 2 out of 5 stars

Missing Cloths - Every time!!

I have found their service very disappointing. The 2 times I have used their service my clothes have gone missing. When I brought this to their attention the first time and requested a process to prevent it happening again they tried to convince me my stuff was not missing, now that more has gone missing they are hiding behind their t&cs (read them before you use the service) and if that does not work they are also blaming me. Good luck!!

October 3, 2012
Unprompted review
caraclean.com logo

Reply from caraclean.com

HI
I am very sorry for your negative experiance with us.
You used our bulk-wash service; our third biggest seller (after shirts and bed linen)
In our T&Cs we state:

4.6 Service Wash (Bulk Washing)
We cannot accept responsibility for damage to items labelled HAND WASH ONLY, HANG DRY/DRY FLAT, DO NOT USE HEAT, DRY CLEAN ONLY, or other “special care” messages. This list is not exhaustive. Please take a moment and double-check your item labels before including it in your service/bulk wash. Further; we do not check labels for washing instructions. Sorry but we cannot accept any claims for damges due to shrinkage, missing items, colour runs or tears. This list is not exhaustive.

The problem with Bulk-wash service is that we not take inventory of items collected; all items are washed in bulk in a sperate machine and dried seperatly.
It is a very poular service and we are very sorry if we made a mistake. However, we do not mean to blame you but you informed us on both occasions that you are travelling and asked to hold your orders for delivery until you returned to your London hotel. I am not saying that you might have misplaced the items in your travels; but it is a possibility. However; if you are sure the missing items were sent to us then I must apologise and, indeed, must point you to our T&Cs.

Rated 5 out of 5 stars

Excellent service

Great service. Have used regularly for 2 years. Very convenient, friendly and well priced. Definitely recommend.

March 25, 2012
Unprompted review
Rated 5 out of 5 stars

EXCELLENT CLEANERS!!!!

I use them for there shirt service every week. Few weeks back I had a problem with a shirt coming back with a stain. I knew the stain was tea or coffee and it was on a white shirt so it should have come out, a simple soaking would have done the trick. I called up and complained. They said sorry, told me that I will not be charged for that shirt and told me that it will collected, re-cleaned, and delivered back with no charge. And that’s exactly what happened. What more could I ask for? Well I got 10% off my next order too! Suffice it to say I am very glad I found this cleaner and would not hesitate in recommending them.

March 2, 2012
Unprompted review

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