Debusy Reviews 

1,461
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Sent defect product back to them but my credit card was never debited!. Never order anything from them, they can't be trusted!

Rated 4 out of 5 stars

I bought a 364 ink for my HP printer some months ago before noon (12:00 pm), I thought it will arrive 2-3 days later, but for my surprise it came the day after. They were so fast that they came while... See more

Rated 5 out of 5 stars

First when i was ordering at Debusy i was pretty skeptical by the low price, Also the way i had to pay for my Sdxc, was to transfer the money to some account which i had never tried before. I also tho... See more

Rated 2 out of 5 stars

I put a order on 22-05-2009 and received the item on 08-06-2009. This happened after I complained on their website forum. This item is marked as "in stock" and will be delivered in 1-2 days when I ma... See more

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2.8

Average

TrustScore 3 out of 5

1K reviews

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2.8

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Rated 1 out of 5 stars

Paid for product but did not arrive, refuse to answer my emails or refund

Ordered three items, took 2 weeks for two of the items to arrive, but I was invoiced for three. I emailed them and said I was missing one, they admitted I was correct and said they have re-sent the missing item. Missing item did not arrive, and they blamed me for it but offered my money back. 7 weeks later and they are not answering my emails, have not sent the item, and have not refunded my money. DO NOT USE THESE PEOPLE.

05/06/2015
In response to your reply - as at today I still have not received your refund. And I had to email you three times requesting a refund, the last one pleading for your response, before you did respond. If you want to refute this I will happily post the email thread. Just more half truths from you.

June 4, 2015
Unprompted review
Debusy logo

Reply from Debusy

It is correct that you have written about this, but you have always get an answer. we already paid your Money back, which i also said in the last mail, so this is not correct that you are not getting any answer. and we are not blaming you at all for the missing item, but off course we need to make sure we dont sent it before we give Money back.

best regards
debusy aps

Rated 5 out of 5 stars

very good!

very good ! no problem!! i will repeat again thank you!!

February 6, 2015
Unprompted review
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Reply from Debusy

thanks for your very good comments here on trustpilot. and thanks for taking your time to do this.

best regards
debusy aps

Rated 1 out of 5 stars

Not so serious.

Terrible order handling, product on stock which supposed to be delivered within 2 days, after 5 was still not sent. No information given, about problems. Not very serious...

October 15, 2014
Unprompted review
Rated 4 out of 5 stars

Very good services

Our company contacted Debusy for specific requests and their answers were very efficient.
The products were delivered fast and in perfect condition.

September 23, 2014
Unprompted review
Debusy logo

Reply from Debusy

Hi Arnaud

Thanks for the good comments here on Trustpilot.

Hope to see you again in our webshop.

Best Regards
Debusy aps

Rated 5 out of 5 stars

Good, just good.

First when i was ordering at Debusy i was pretty skeptical by the low price, Also the way i had to pay for my Sdxc, was to transfer the money to some account which i had never tried before. I also though i was being scammed by the low price but in the end the product was what i ordered and the delivery was fast, actually got it the day after it was sent.

August 28, 2014
Unprompted review
Rated 4 out of 5 stars

Insanely fast delivery

I bought a 364 ink for my HP printer some months ago before noon (12:00 pm), I thought it will arrive 2-3 days later, but for my surprise it came the day after. They were so fast that they came while I was taking my daughter to the kindergarden (børnehave) I had to pick it up in a noter close location because I was not home. Anyways it was a good surprise for me to get it that quick.

August 12, 2014
Unprompted review
Rated 5 out of 5 stars

Cheap and Good.

Just ordered an HD Webcam to use for streaming gameplay on Twitch.tv and it arrived as promised, on time, and 50kr cheaper than the competitor. 50kr may not sound like much but considering that's 10% of the total price, it's pretty impressive.

April 17, 2014
Unprompted review
Rated 4 out of 5 stars

Reliable service but why so many emails?!

Being fed up with the inflated price on the Apple Store, I've recently ordered and safely received a Mac compatible LaCie Rugged Mini through DeBusy. The product arrived in perfect condition within the specified time frame, but I must have received 5 emails in less than 48h, each with just a pinch more info than the one before it. It was hard for me to understand when I should actually expect someone at my door.
In any case, I'd definitely shop with them again. I'd just advise they simplify their communications a little.

February 12, 2014
Unprompted review
Rated 1 out of 5 stars

Terrible, terrible customer relation

I ordered a memory card from Debusy. They sent it via GLS who managed to lose it for some days. Since the card failed to arrive on time, I instructed GLS to return the card to Debusy. Debusy was fine with that and said they would refund as soon as the card was returned. And from then almost total silence from Debusy, and of course no refund given. I tried many times to contact them on the order page and via customer support email. Only once they replied by saying that the case was forwarded to their accounting. Long time has passed since then but they do not seem to care. I lost my patience and they are free to keep the card and the money.

I hope this will serve as a warning to the others. There are so many stores today so do yourself a favour and skip this abomination of customer service and respect. Avoid Debusy at all cost.

October 28, 2013
Unprompted review
Debusy logo

Reply from Debusy

Yes there has been a lot off troubles with this one. But the problem was that the product was not returned to us, but to our supplier. And we did not get a creditnote before yesterday. But now we have given you the money back, and off course we are sorry to keep you waiting.

And off course we care about our customers. But sometimes failure will happens. And again we are sorry for that.

Best Regards
Debusy

Rated 2 out of 5 stars

Delivery costs 16 days

I put a order on 22-05-2009 and received the item on 08-06-2009. This happened after I complained on their website forum. This item is marked as "in stock" and will be delivered in 1-2 days when I made the order and I live in København.
Quick Response of their support on forum though.

June 10, 2009
Unprompted review

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