Decuisine 

I recently placed an order with this company and the service was excellent. The goods were as described and were delivered in a reasonable time considering it was the run up to Christmas.

Goods did not arrive. Have emailed 3 times, no response, could not get through on phone. Have now notified my credit card company, and asked for refund.

I have been trying to contact this company since I placed my order on 7th July. No responses to emails (they haven't even been read) and a telephone which is either engaged or switched to a useless answerphone. I began to have my suspicions that this was a rogue trader and now that I have read other's reviews I am afraid my suspicions have been confirmed. I believe this man needs to be prosecuted so will switch my efforts to trading standards and VISA. An absolute disgrace.

I ordered from this company a month ago and payment was taken from my credit card. I have tried telephoning - but get an answerphone saying they are not taking messages. The website is being 'redesigned' and cannot accept e-mails. I thought that companies should not take payment until the goods are ready to be despatched.

Have not received my tins.Quick to take money, no answer to e mails- phone numbers not recognised. Probably lost my money. Have been in touch with trading standards, they say there is a problem!!!

I ordered pie vent steamers which I couldn't source locally and received them very quickly at a reasonal p & p. I will most certainly use, and recommend this company.

no replys to numerous emails this company should be jailed for theft

I have ordered several items from Decuisine and have found them to be an excellent company.Great quality items at reasonable prices.Fast delivery and being kept informed by email at every step of the order process.I would highly recommend them.

AGREE WITH EVERTHING THAT HAS BEEN SAID BY OTHER DISGRUNTLED
CUSTOMERS,WILL NEVER SHOP WITH DE CUISINE AGAIN AND HAVE RECOMMENDED ALL MY FRIENDS TO AVOID THEM LIKE THE PLAGUE.
HOPE THEY ARE INVESTIGATED BY TRADING STANDARDS.

unacceptable conduct they take your money and charge you p&p and they don,t even bother to contact you to tell you they have gone out of business no goods no refund no apology well i hope you get done you cheating con merchants .

One star because there is no option to give them no stars. Thank goodness I only spent £20 with them. The worst company I have ever had the misfortune to deal with.

Goods not received
Payment taken immediately and not refunded
Non response to on-line tracklng
Called them and they promised goods would be delivered then they went into liquidation

REPORT THEM !

They will take your money and not supply the goods - most people would think of this as FRAUD

Have placed two orders with this company. Only part of the first order was delivered and I still await delivery of the second order. I have contacted them using their webform on 4 occasions and have had no response. I then tried to contact them using the telephone number on their website but was told that it was only answered between the hours of Monday to Friday 9.00am till 1.00pm - my call was made within this timescale but there was no answer or oportunity to leave a message and began to wonder if the company has gone into liquidation.

Whatever the situation, I am disgusted with them and would not recommend orders with being placed unless you are prepared to lose your money!

Order items on the 9th March, cancelled order as did not receive item and still awaiting refund despite phoning and emailing.

Currently writing them letter, as advised by Trading Standards.

Avoid, total con artists

I ordered goods from this website over three weeks ago. I had an automated email confirming my order on 6 March and my account was debited on 8 March. I have not received my goods and I have not heard anything from them. I have sent another email giving them a deadline by which I would like my money refunded, otherwise I will take further action against them. However, after reading the reviews below I am not feeling very encouraged. AVOID!

I ordered 2 Crepe Pans in January. About 2 weeks later I received one of them with a note to say that the other would arrive as soon as the delivery they were expecting arrived. I have written three time since then without a reply. I have just written again and if no reply will make a complaint to Trading Standards. BEWARE of parting with your cash!!!

Ordered an item online, no response, sent query through their online form - no response, sent 2nd query - no response, sent 3rd query - had an e-mail saying it would be in stock the next week. 2 weeks later - still no response or delivery.
This happened before but I was hoping it was an isolated incident, obviously no so!
How I wish I had read the reviews on this website before placing an order again!

I ordered and was sent a cooks blowtorch. However it was not boxed, had the wrong instruction booklet and was tarnished. Obviously it had already been returned. When I tried to fill it with gas it leaked. No response from DeCuisine when I emailed and phoning just went to answer-phone, Luckily I ordered through Google checkout and they gave me a refund. However, they now refuse to take orders for DeCuisine. I guess they have had enough as well.

Don't use - it's not worth the risk!

I ordered in december and paid. I have sent numerous emails and got no reply. Do not deal with this company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!