DialToSave (dialtosave.co.uk) Reviews 

72
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Got charged £3.20 for a connection on a call that was advertised as free. The call didn't even connect it claimed I hadn't put in the correct international dial code which is rubbish as it worked else... See more

Rated 1 out of 5 stars

I HAD USE MOBILE APP TO DO TOPUP, IN WHICH CHARGES WHERE NOT CLEARLY DESCRIBED. VERY EXPENSIVE COMPARE TO LYCATALK OR LYCA MOBILE. NOT RECOMMEND TO ANYONE, CONTACT CUSTOMER SUPPORT. THEY WERE TOO RU... See more

Rated 1 out of 5 stars

I used dialtosave to call a landline abroad, instead of charging me the 1.5p rate advertised, they charged me at the 13p mobile rate. They don't have a service line, or indeed any phone numbe... See more

Rated 2 out of 5 stars

Easy to purchase credit and good price for calls to the cameroon, but unfortunatley the call quality was so poor it was unusable. I have spoken to Customer Service via e-mail and they say that they ha... See more

Company details

  1. Telecommunications Service Provider

Information provided by various external sources

DialToSave provide cheap international calls from both UK landline and UK mobiles to any country in the world, via their CreditTalk and InstantTalk services. DialToSave also provides news, reviews and price comparison of mobile phone deals.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

72 reviews

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1.3

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(72)

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Rated 1 out of 5 stars

Absolute Con

Got charged £3.20 for a connection on a call that was advertised as free. The call didn't even connect it claimed I hadn't put in the correct international dial code which is rubbish as it worked elsewhere.

July 1, 2022
Unprompted review
Rated 4 out of 5 stars

DTS worked great, but they are now PlanetTalk

I used DialToSave for a few years. It was 0.5p per minute to call the United States. I would charge up by setting them a text, and then I would call an access number.

They have now switched to be PlanetsTalk. You have to charge up using their app, which is not compatible with my phone. And they are now charging 1p per minute to call the United States.

November 22, 2019
Unprompted review
Rated 5 out of 5 stars

Dial to Save actually does save me a heap of money !

With family and colleagues dotted around the planet, calls via my mobile service provider can be scarily expensive; even now, when many tariffs have been reduced either by competition or EU intervention. I've used Dial to Save for several years, mainly for mobile calls to Europe, the Former Soviet Union and the Far East. Calls are easy to make, generally glitch free and really cheap; £5 credit lasts a gratifyingly long time. With good reason I've recommended this company to many contacts. Well done and thank you, Dial to Save !

January 19, 2016
Unprompted review
Rated 5 out of 5 stars

Good Service

The site is easy to use
easy to top-up and check your history.
I have got prompt response from the customer service team for any queries and issues

November 27, 2015
Unprompted review
Rated 5 out of 5 stars

A very good service

Talk about no fuss! A simple text and your account is credited as per your request. I really like the service provided by Dial to Save and recommend it to anyone who needs to make calls abroad on a regular basis. I use it all the time to keep in touch with friends and family in Brazil. The calls are of good quality and because the access number is local, I can make calls from mobile phone anywhere in the UK!!!!

November 16, 2015
Unprompted review
Rated 1 out of 5 stars

EXTREMELY BAD & RUDE CUSTOMER SUPPORT TEAM.

I HAD USE MOBILE APP TO DO TOPUP, IN WHICH CHARGES WHERE NOT CLEARLY DESCRIBED. VERY EXPENSIVE COMPARE TO LYCATALK OR LYCA MOBILE.
NOT RECOMMEND TO ANYONE, CONTACT CUSTOMER SUPPORT. THEY WERE TOO RUDE TO ANSWER ANY QUERIES. WATCH OUT NEXT TIME. WASTED MY MONEY ON THIS SILLY THING. ALSO ANOTHER DOWNSIDE IS TOPUP LAST ONLY 3 MONTHS.

November 4, 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic no-fuss service for international calls!

My mother lives in Eastern Europe. Her country is not included in our landline package so an alternative service was needed. DialToSave fills this void perfectly, and the rate also covers a long list of other countries, not just Estonia. It is very cheap and easy to use, I've got the code on speed dial. The rates are so good and it's really convenient to be able to call both from my mobile phone and from the landline. I top up via Paypal, and that is also instantaneous, virtually. The moment I click 'buy now', the DialToSave account is topped up. Finally, I like the no-fuss voice when I dial the access code, no extra information to irritate you, just straightforward, quick and easy. THANK YOU!

September 8, 2015
Unprompted review
Rated 5 out of 5 stars

Very good service!

Happy with the service, but rates to Latvia(mobile) could be better!! By the way customer service very helpful!!!

August 31, 2015
Unprompted review
Rated 5 out of 5 stars

Good service

I have used this company for 3 years so my wife can keep in touch with her mother and family in Romania never had a problem.
Always easy to top up using PayPal which keeps me at ease with using Internet and money, you can add other numbers no problem.
Customer service a good always explain things in easy to understand way, value for money is great, I would recommend this company to anyone calling abroad.
Many thanks John klyen

August 13, 2015
Unprompted review
Rated 1 out of 5 stars

owed money

they no longer support the number i was using but you can top up to use it, but i cannot use pin on the number they now support so i have lost my money, i got in touch with them but no help.
would not use again beware

August 11, 2015
Unprompted review
Rated 5 out of 5 stars

Good service

I have used Dial to Save for 2/3 years to contact the Republic of Ireland from the UK. good prices.

July 11, 2015
Unprompted review
Rated 4 out of 5 stars

Convenient, works well, good rates apart from mobile in some countries

With one access number, you can call any country and you can top up your account with Paypal. Most landline rates are good as are the per call connection charges are low as well. Quality on most calls is good - good enough for business calls. Calling mobiles can be much more expensive - you need to check the call rate for each country first. So far, this is the best overall international direct dial (IDD) I have found in the UK.

March 5, 2015
Unprompted review
Rated 4 out of 5 stars

Convenient service, though expensive

It is pretty easy to add funds, most calls are clear.
I call australia a lot and find the charges for mobile phones is extremely high in comparison to calling mobile phones in USA and India for example.

I use the service because the convenience it offers. I downloaded their app from the app shop and can use that directly to call contacts on the phone. It's very simple and no codes to remember

February 23, 2015
Unprompted review
Rated 1 out of 5 stars

NOT HAPPY....RATES ARE DIFFERENT TO WHAT ADVERTISED

YOU MAKE A CALL IT TELLS YOU HAVE E.G 45 MIN. YOU LL BE LUCKY TO GET 20 MIN OF TALK OUT OF IT. BEWARE OF CONNECTION CHARGES TOO.

THEY DID REMBURSED ME WITH £3 AFTER COMPLAINING. EVEN THAT VANISHED VERY QUICK.

DOUBLE CHECK THE RATES TO YOUR DESTINATION PRIOR TO BUYING.

February 3, 2015
Unprompted review
Rated 1 out of 5 stars

not very good and cheeky as well

Unfortunately I think is the last time I am using it...connection charge? And you'd be lucky to get through. Also, 90 days to use it, or you loose it. There are simcards that you can use for half the price, half the hassle (dial direct), no connection charge and better quality.... I think this is a no brainer. Good bye!

December 4, 2014
Unprompted review
Rated 2 out of 5 stars

Only 'fair'

Used this app briefly but it seems to be temperamental and troublesome when phoning family in Kenya, therefore now using Talk Home

December 1, 2014
Unprompted review
Rated 2 out of 5 stars

Did not use service for 3 months, and they wiped out my credit! Daylight Robbery!

Copy of email I sent to DialToSave:
I have / had a problem with my account, bot when I tried to contact yourselves, I found you had removed your phone number from your website.
I had a credit of about £30 still remaining on my account.
I hadn't used your service for about 3 months.
When I went to make a call, Ithe message came on to say I had no credit.
It appears since you changed your website, you wiped off all my existing credit.
This is daylight robbery!
I was forced to top up my account again.
Suffice to say I topped up by the minimum amount, thereby setting a lower limit to how much money you can steal from me.

October 28, 2014
Unprompted review

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