DigiSub.co.uk 

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Rated 1 out of 5 stars

Very poor! Still have not received delivery on item purchased, sent several emails, tired calling nothing.

Rated 5 out of 5 stars

Found website on google search engine, never used before. offered 4200 microsoft points at a great price. as a new customer account had to be verified which was simple and quick. Communication was e... See more

Rated 5 out of 5 stars

After using 12 months golden membership for play Xbox Live , I want to re-new it again. This is really a great opportunity to get more facility for long time.They are so cool staffs .They are offerin... See more

Rated 5 out of 5 stars

Excellent service from this site at all times. I always buy my Xbox Live memberships from this site, although i still don't know why i keep buying 48hour ones, hehe. Still, as previously said this sit... See more

Company details

  1. Gaming service Provider

Information provided by various external sources

DigiSub offer a range of digitally delivered products at low prices. From Xbox Live Subscriptions to World of Warcraft codes. Instant Delivery into your email inbox upon verification.


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Rated 1 out of 5 stars

AVOID.....AVOID......AVOID.....AVOID.....AVOID......AVOID

It have just clicked 1 star through gritted teeth, there should be a minus 5 stars.

It has now been just over 1 month since my wife placed an order for Fifa coins from Digisub and I am still waiting for a response from them. As others have said, they seem to ignore any email that they receive unless it's an order.....then it's processed as quickly as possible.

I have now sent over 10 emails to them (the last one quite nasty) but they just simply ignore them. I have explained that my 10 year old son has paid for this item from his Christmas money, but they don't care.

DO NOT USE THIS COMPANY, FOR ANYTHING UNLESS YOU LIKE GIVING MONEY AWAY..............YOU HAVE BEEN WARNED!!!!

February 6, 2014
Unprompted review
DigiSub.co.uk logo

Reply from DigiSub.co.uk

Hi Leigh,

I am sorry you have had a poor experience with our company. We do strive to put customers first but unfortunately on this occasion it seems like the delay in dispatch of your coins has left you with a negative opinion of our service. As one of our support reps has explained to you, the delay was out of our control due to supplier issues, however, you are well within your right to complain about the delay.

We understand you have made a number of orders with us in the past and if you ever wish to do so again, please contact us and we will provide you with a 20% off discount code and 50,000 free coins as an apology for the poor service you received.

Regards,
Edward Ross
DigiSub MD

Rated 5 out of 5 stars

Excellent!

Digisub is a fantastic, good value service. I usually buy Xbox Live Gold which is good price and usually arrives in my email quickly. I've made about 20 purchases on Digisub over the years and only one time the code took over 24 hours to arrive in my email, but it wasn't too much of a problem. The customer service was also very good. I Highly recommend Digisub. It's safe, good value and quick.

January 4, 2014
Unprompted review
Rated 5 out of 5 stars

Order Again for Xbox Live

I always love to play Xbox Live games. Today I ordered again for 14 days membership. DigiSub is one of my favorite gaming place on online where I can get all kind games. Next time I will back again in DigiSub for pay games.

October 3, 2013
Unprompted review
Rated 5 out of 5 stars

Back to Normal!

Placed an order totalling around £60, took ages and after three weeks i had given up,
checked my email and they were very helpful. back to how it used to be, I was offered a refund or to accept my order, I chose to accept as they have had some issues but have resolved them.

Would recommend, will use again!

October 2, 2013
Unprompted review
Rated 1 out of 5 stars

Do not trust this company.

I ordered a Bitdefender product key from Digisub and in a matter of months the key was showing as invalid. I have spoken to Bitdefender themselves and they tell me that these keys were never meant for re-sale and are fraudulent. I have asked Digisub multiple times for a refund and I have had no answer from my emails. DO NOT USE THIS SITE.

September 4, 2013
Unprompted review
Rated 1 out of 5 stars

Used to be reliable

I have ordered from this company many times in the past all without incident.
My last orders, however, are a very different story. I ordered a 48hr trial which was Invalid. Okay this could have been a genuine mistake so being a Friday night I ordered another, after sending and email telling the last code was invalid, which was also Invalid.
I waited to Monday, for instant chat, to complain any further but this function has been removed. This has left me very suspicious. They are not responding to my email request for refunds.
I will stay well clear of this company in the future.

Company has since replied with what seems like a stalling email asking if I have got my code to work yet.

July 8, 2013
Unprompted review
Rated 5 out of 5 stars

Great for online games!!

This is fantastic site for online games!! I am very happy on their service. Its's save both my time and money. I commanded in this site. Their customer service really awesome. After all i am very very happy. Will back soon :)

June 25, 2013
Unprompted review
Rated 5 out of 5 stars

Glade at good

After using 12 months golden membership for play Xbox Live , I want to re-new it again. This is really a great opportunity to get more facility for long time.They are so cool staffs .They are offering video chat, Xbox PrimeTime, premium content and most important that we friends can play together online against each other. .I enjoy playing Xbox Live games with facility .Thanks

June 25, 2013
Unprompted review
Rated 5 out of 5 stars

Need help

I will buy golden membership but I have no credit or debit card.How can I buy membership?If there are any ways to buy membership then please let me.I think that people can help me for buy membership.Thanks

June 25, 2013
Unprompted review
Rated 1 out of 5 stars

Beware

I am writing this review primarily because reviews on Trustpilot seems to be the only way to get Mr Ross's attention. In todays day and age I am perplexed how an organisation, especially an online trading company can blatantly ignore its customers.

I ordered an antivirus software from Digisub on 27th May 2013 at 08:52 AM. Now, as a first time user, they make you wait for hours before processing your order while they perform security checks (?) however money is promptly debited with a confirmation email sent to your inbox. I got a confirmation email at 08:54 AM. I waited for an email with a download link for couple of hours and started looking for reviews. It wasn't long before I realised that this isn't going to be smooth sailing.

Finally got an email with a download link and the activation key at 22:09. Next morning, ecstatic that I have not been conned I installed the software and entered the serial number and lo and behold, it didn't work. It seems that they have emailed me the wrong serial number. After multiple attempts of uninstalls and installs, I finally decided to contact them. Guess what, the only way to contact the company is through email. No phone numbers and certainly no "online chat" - how convenient. Emailed Digisub on 28th May 2013 at 08:15 AM politely asking them to look into my case, then on 29th and today morning - ie 30th May.

It's 16:23 and I am still waiting for a reply. Money has been deducted from my bank and three days later I don't have a working software for which I have paid for. I have bought numerous softwares over the internet in the past and have never had any issues till now. Digisub seems to be the only organisation that has such stringent security checks in place for purchasing a software.

Obviously I am not using this company any more and I hope others who are toying with the idea of ordering anything from this company be very wary. A quick google search shows that mine is not an isolated "technical glitch" case.

May 30, 2013
Unprompted review
DigiSub.co.uk logo

Reply from DigiSub.co.uk

Prash,

Could you please provide an order number or surname so I can chase this up for you.

I searched our database with the name "Prash" as provided but no related results were reported back.

Regards,
DigiSub Support

Rated 1 out of 5 stars

Bad service and bad after sales

This company has been nothing but problems for me and I advise that you do not make any purchases.

When I first made a purchase it took a couple of days not hours, the second time wasn't so bad but on the third and last time one of the vouchers sent to me didn't work and when I sent an e-mail to the company they didn't respond to me.

they owe me a £15 itunes voucher and wont respond to me e-mails, I will never buy from them again

April 14, 2013
Unprompted review
Rated 2 out of 5 stars

Never using them again.

They used to not be so bad, nothing amazing but now it has been 3 days since I ordered an xbox code which is advertised as being delivered the same day, I got no code and yet the order says it has been delivered, I have tried contacting them several times and no response, guess I'll have to see if anything will happen on day 4 but as far as I'm concerned they've stolen my money.

Update:

Got the code eventually, still will not use them again, there is much better websites which I will be using.

February 22, 2013
Unprompted review

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