Digital Fusion 

Thank you very much for your excellent service today Leon and the team at Digital!
Chris

Top company.

Great to deal with

Will be back

on 4th August 2014 I bought and paid for 2 x Freecom TOUGH DRIVE 3.0 2 TB 2.5" External Hard Drive - USB 3.0 - SATA , they sent only one so I contacted them and they said they'll send another out to me when it's in stock (it said on website both items were in stock) needless to say, it never arrived so I phoned them after a few weeks, they answered the phone, then after I started to ask them where my item is, they immediately hung up, then the phone was never answered again. I did get the money back in October from my bank as I reported digital-fusion for fraud, the fraud team team also tried to contact them to no avail. NEVER DEAL WITH THIS UNTRUSTWORTHY COMPANY, CERTAINLY NOT WORTH THE HASSLE AND I WAS LUCKY TO BE COVERED BY MY BANK.

Will definiteley use this company again

Was unsure at first using an online company that I'd never heard off too order a big item online. Ordered an LG TV on Saturday night early Sunday morning, best price including delivery. TV arrived Tuesday in excellent condition. Will diffently use them again.

HAVING RECENTLY BOUGHT TWO CAMCORDERS FROM DIGITAL FUSION I HAVE BEEN GIVEN A PROMPT AND EFFICIENT SERVICE. THEIR PRICES ARE ALSO VERY RESONABLE. I WOULD CERTAINLY USE THE COMPANY AGAIN AND RECOMMEND IT TO OTHERS.

I purchased a laptop and some additional memory at 9:30am on a Friday morning., and both items were stated as in-stock. I decided to use Digital Fusion as they were by far the cheapest for this particular laptop, but this is my first ever order with them. Payment went through without a hitch and I received an email confirming the order. I also selected next day delivery as I needed the laptop on the following Monday, which obviously incurred a little bit extra for postage. No problems so far.

According to my bank the payment was taken at approximately 12:30pm on the Friday, and I was therefore assuming the goods were on there way. The payment taken was the correct amount.

On Monday morning I decided to log in to my account on Digital Fusion to check the progress of my order, and to my amazement the status of the order was "No Status available". This filled me with dread.

Since my order confirmation at 9:30am on the Friday I did not receive any order updates or tracking information, nothing.

Monday came and went with no sign of the laptop or memory. On Tuesday morning I decided t to email them, as I didn't have the time to call, to enquire about where the items were and that I require a refund for the failed next day delivery. Hours later I came across these reviews about the company. I really wish I had found these reviews beforehand as I certainly would not have placed my order with them.

By the sounds of the reviews it is highly unlikely I am going to receive my items any time soon. I also decided to originally write this review so soon after the order in the hope that something would happen, and it did. Within a few hours of me posting this review I was contacting by the company. They did apologise, stating their "Birmingham warehouse had failed to release the order in time yesterday". Well, the items should have actually ARRIVED yesterday, not RELEASED yesterday. But he did ensure the items will be with me "tomorrow", which they were.

I requested a refund for the failed next day delivery, which they did, although took a few days to "come through".

Whilst I did eventually receive the items I ordered, and the postage refund, I won't be using this company again as you have no idea when you are going to receive your items. If I were them I would make sure that all items purchased for next day delivery are sent out that day. That just seems like basic common sense to me. I wonder how long it would have taken if I didn't contact them or write this review, as they had no idea the items had not been sent.

really bad communicators, will not answer emails. It took me two months and many threats to get a refund. You may not be as successful. They treat customers very badly.

Took a while to receive the server, which I had to chase but that's not a big deal.
The item arrived was a grey import, I had specified that I only wanted a UK model during the order process. I informed that I wanted to return the unused item a few days after delivery. Within the distance sellers act period. They ignored my emails and did not reply, phone calls went unanswered.

Determined to get through I left the phone ringing for minutes and eventually some one picked up and told me they were aware of my issues and the sales director had to approve my return on Friday, which didn't happen. Further emails have gone unanswered.

So currently I am stuck wondering if I risk returning the product to their registered company address.

I would avoid them!

I made a purchase from this company solely because of their next day delivery statement (the product was cheaper elsewhere). When the product still hadn't been delivered three days later (including a weekend) I called. The response was "we haven't even processed it yet" with no attempt to even apologise. I enquired why and that their contract was to deliver on a next day basis and was told "We were busy Friday". Again no apology. When I pointed out that I had ordered from them based on their delivery statement I was told they would see what they could do to process it that day. They did then post the product out that day and it arrived the next day. I paid about £5 extra in terms of product cost, attributable to the postage costs, by using this company which is painful seeing as it arrived four days after ordering and only then because I had rung up to complain. I am sure I am contractually entitled to request a refund for the postage costs but to be honest their attitude means I can't face interacting with them again. Disappointing customer service

Quick turnaround, thanks guys

excellent service item arrived day after I ordered it and at a good price definitely use again

I bought a lamp for the Sony TV for £73.86 not knowing that it would last for up to six months. When i had phoned up the company and asked "why doesn't the website state that the lamp would only last for up to six months?"
He replied rudely, " that's the way it goes." -____________-
so if you like WASTING MONEY....then buy from here.

They delivered the wrong item, and then after a lot of pursuasion eventually arranged for the item to be collected from me. Then no refund was forthcoming. Eventually I had to arrange for my bank to provide me with a refund via Chargeback. I will not be dealing with this company again and I would not recommend them to anyone. When speaking to them on the phone they were evasive and rude and certainly do not understand how to provide basic customer service.

Ordered a new projection lamp online after finding this company via a Google search.

Item :
* Was in stock (Bonus!)
* Easy to order (Another Bonus!)
* Great price (cheapest I found anywhere, including eBay!) - (Super Bonus!)
* Let me pay via Paypal (Safety Bonus!)
* Arrived next day as promised (Brillaint Bonus!)
* Minimal direct contact on the phone - but was pleased they asked my name; giving me the confidence they were going to watch out for my order (Another Bonus!)

All in all then, 10/10 and lots of bonus points awarded lol - WILL use them next time I have a TV issue :o)

Cheers guys!
Neil

Tv projection lamp blew Wednesday night, ordered new one Thursday morning, new one arrived Friday morning. Took minutes to change due to being a replica of original. Don't bother shopping around just use these people !!! Price PERFECT Company PERFECT Delivery PERFECT

Our Sony TV 'popped' Monday night, I found out it was something that we could repair ourselves (shockingly!), so searched around for a replacement lamp and found Digital Fusion sold the lamp for a very reasonable price. Ordered with next day delivery on the Tuesday and received the lamp today (Wednesday) at 12.45pm. The lamp was exactly what I ordered and fitted perfectly straightaway, so we now have a fully working TV again - Thank you Digital Fusion, excellent service, excellent price - would recommend to anyone :-)

we bought a tv bulb in august which kept turning of, possibly overheating, in feb, we phoned up and spoke to manny at digital fushion who said return the bulb and they would send a replacement, this was done on a thursday and we had the new bulb on saturday, really pleased with the service from these guys

Ordered printer 6am Thursday, next day delivery. Got order confirmation email. Email has no details of delivery, no tracking number, company, nothing. Next day waited in for delivery until 1pm then decided to ring up to see if they could track it. Woman who answered had no details on my order and it didnt exist in their system. Told I would be called back once she'd checked further. No call back. Rang them and was put through to one of their "experts" who told me they had cancelled my order because they had no stock and sent me an email on thursday to explain this. Obviously no email was received and they gave me no apology for wasting half of my day. Cowboys.

And for the record, cowboy firms that say they will call you back and don't really winds me up.

Digital fusion you have lost my business for life