Digital Stores 

Definitely problems with this company.
Digital Stores Ltd operate as an online trading company for Universal Music.
The quality of the items which are advertised are different and of a lower quality to those which are advertised on artist, band, group websites.
The returns process is as another customer explained it ‘faceless’. No customer services number, no call centre, no direct human engagement - all communication is via an online Zendesk platform. The customer service representatives who do eventually respond after days of chasing have names which do not appear anywhere else.
In the unfortunate circumstances where a refund is required then I can only advise that if PayPal was used to purchase then to start a PayPal dispute process which will apply pressure to Digital Stores Ltd / Universal Music for a refund.
The whole process does appear to be designed to maximise sales and reduce refunds, at the detriment of a music fan, and at risk to the artist - to maximise sales and profit for Digital Stores Ltd and Universal Music. I did eventually receive a refund following countless and unnecessary chasing.
Improvement needed.

Bought my granddaughter the Lewis Capaldi Christmas card and signed cd bundle. Didn’t receive the Christmas card but I have now received a small post card instead, in May. false advertisement and I feel ripped off. I heard nothing from the company to say whether there were any issues with the order so was just left waiting.

Ordered Lewis Capaldi Christmas Card as a gift! Arrived & faulty. Does not play the message when card opened. Completed the contact us form & got a reply to say didn’t have anymore in stock. Will do a refund. Expect refund in 5-7 days! This was in January. Still no refund! Due to the bother l have had trying to get my refund. Contacted them again & advised l wanted to cancel my pre-order which payment has already been taken for! Told yet again payment will be refunded! Still no refunds! Total Joke! Quick enough to take your money! Not so quick to refund you for faulty goods! Not my fault card was faulty! Won’t be ordering from anyone who will be using this company!

Total shambles of a company. Sold signed cds which arrived UNSIGNED and upon return they failed to refund, and gave a fake return address meaning paypal sided with them after the purchaser paid to return them! Read online that they scammed other people too with these NON 'signed' cds.

Ordered a CD in August to get priority for an event, They didn't take the funds until January which was abit confusing when it came up on my bank statement but makes sense as it was a preorder.

I would recommend checking emails for the amount debited so you can see what it relates to.

How is a company like Abbey road offical shop. , allowing this company’ digital stores ‘ to operate their on line shop when clearly they have no customer service and are clearly ripping off music fans . You would think by using the official site that you will be safe , but having paid for something weeks ago and then never receiving any emails or updates, even after requesting them, it’s a total disgrace. As always, it’s extremely hard to contact customer services, with no telephone number to call, only an email form which you must complete for a response. Automated email confirms they have your enquiry, but that’s it. You never get a response. Luckily , I paid through PayPal and having just opened a refund request, they have immediately accepted it which in itself would suggest this is a company that often brings them trouble. I would suggest a prestigious site like Abbey Road ( and all the music acts they represent ) need have a duty of care , and reconsider who they pass their fans on to.

I have just had money taken from my card from this company that I never even heard of & haven’t even been on their website let alone purchased anything.

I PRE ORDERED HOLY FVCK AND THEY SAID ORDER WAS CANCELLED BEFORE PAYMENT AND THEY TOOK THE MONEY

Parent company of recordstore.co.uk
Pre order and pay top price for shipping.
Release day comes and goes but they still don’t bother dispatching item. Contact them and they automatically close the case with no resolution.
A week later and I have to resort to putting a PayPal claim in

I received a defective record so I have asked for a exchange 6 times and still no reply after 4 weeks.

They have stolen my money basically.

Absolutely awful.

Ordered a tour poster in February and every 3-4 weeks I was sent an email saying the release date had been pushed back. After 6 months of these emails and absolutely no response from customer service, I gave up & emailed them asking for a refund. They supposedly represent big band merchandise but I doubt it. I'm still awaiting my refund a few days later...

Don't shop from here.

Truly horrendous experience. Over a year later, and the items never came. Of course, I was still charged. No customer service, no useful communication. Absolute scam.

Avoid at all costs, before they ruin your favourite artist for you.

Just found out that these charlatans are taking a subscription fee out my card for 35.99 a mth for something I’ve never heard of tried emailing heard nothing tried my bank they said it was who signed up don’t know what to do next….be careful with your details and check your statements

The worst service I have ever experienced.
I ordered three apparel items from one of my favourite artists stores. After 3 months of waiting I sent an email asking when my order will be dispatched. They advised they are waiting on one more item, and then it will be ready to ship. I waited.. and waited.. about a month later they advised this item is no longer available, and they refunded me the value of one of the item. I thought this was sad, but accepted it and moved on. I continued to wait.. and wait.. about a month later again I received an email saying another one of my items is no longer available! I was so annoyed - I emailed them and got no apology, just a copy/paste email saying that there's a delay because of COVID... No explanation as to why now 2 out of 3 of the items I ordered won't be shipped. I have now been waiting over 6 months and still don't have any merchandise.

Firstly if I had the option to select zero stair rating I would have, abysmal service, placed an order 6 months ago, was due to be delivered within 10 days, contacted them each month since to expedite the order, but no positive response, when I finally suggested would I be better expediting the order via social media. there reaction was ‘ Cancel My Order ‘ I wonder does @DermotKennedy realise how Digital Stores treat his fan base, disgusted!

Cancelled my order for no reason and then refused to state why. Happened to multiple people with the same item - they insist it was the carrier and not them, but they just keep responding with copy and paste responses. They also called me the wrong name.

They are a "faceless" third party, handling orders for bands etc on Universal. Preordered a limited edition lp months ago on the bands official website - two days before it's release I got an email from this lot saying they had cancelled the order ? Impossible to contact to sort it out as there is no phone number - so lost out on the lp, and not happy. Awful customer service - avoid !

Bad experience!
Ordered 7 packages as a preorder.
4 of them never made it to me. Got a full refund (4 month after ordering!) but not the products.
Never got an answer to my mails.
Worst buy experience I ever made!

I ordered a Ronnie Wood set list print for a Xmas present £80 + postage - they sent a completely different random poster worth about £5 - like everyone else no response to my emails (the only method of communication they offer). I raised this as a dispute with PayPal who I used to pay for the item who then lodged the issue with Direct Sales - they bombarded me with emails then insisting they could not look at my issue until I withdrew the dispute - this is incorrect and the reason they ask you to do this is that once you have withdrawn your dispute you can’t reinstate it thus you lose your money. I didn’t withdraw it and got a complete refund from PayPal - they are a scam company and I cannot believe they are still allowed to associate themselves with such big artists - I believe the artists themselves should have some accountability and have tweeted and emailed Ronnie Wood website but nothing back - which is pretty poor !

I have ordered a few times with this shop. In the past items were as I ordered them and arrived pretty fast. But with the recent Aurora scandal I do not recommend them anymore. My pre-order, ordered in October, was shipped on Jan. 21st but it seems to be lost because I haven't recieved anything yet. It can be delayed yes but this is ridiculous. Reading about other fans' experiences makes me even more worried about my order. Returns without fans knowing, wrong items, damaged items, not as described, bad communication, what a failure....