Directshop Reviews 

To anyone who is thinking of ordering off this company ,read the reviews and take notice. You will lose your money.

Please, please, please do yourself a favour and under no circumstances order anything from these thieving scum.
I wish like hell that I had read reviews before ordering from these mongrels.
Have tried again and again to ring and speak to someone but always get the same recorded message despite the fact that I ring them during their office hours.
They don't respond to messages, emails or anything.
I will be going through PayPal in order to get a full refund of the amount of my order plus shipping.

Returned my complete order so should have been refunded delivery costs. (Distance selling regulations) The company have totally ignored my requests to do so. This is only a small amount but if they are doing this to everyone, they are raking in quite a bit of money.

I have put 1 star but even that is too good for this appalling company. I am not going into details but I would like to advise the public to avoid this company if the want to exclude STRESS from their daily lives.
I know I will never use them again and have advised family and friends to do same.

Just read though costumer reviews and was appalled that no action has been taken from trading standard to shut this shop down. Ordered their advertised insole (BOGOF) beginning of October , payment taken from my account and still waiting . Sick and tired of various excuses given by their customer service team. It seemed they were all told to keep given excuses to their valued customers. I intend to alert and put pressure on every authority responsible , alert the public and for such company to be made accountable.

To give this company even one star is one too many. Really wished I had read these reviews before ordering.
I ordered two sets of Reflex insoles on 19 th October 2016 (buy one get one free) making 4 pairs in total. To date, and two disgruntled emails later these have still not been received despite being ensured by their 'customer services' that they were dispatched on the 15 November. They were quick to take immediate payment of over £50 and I'm fuming. I too, will be taking this to Trading Standards.
DO NOT ORDER FROM THIS COMPANY! !!!

Having ordered Reflex insoles and previously reading delivery info (up to 28 days) I gave it 3 weeks and emailed with enquiry, this was on a Sunday, within minutes I had a phone call to say they were awaiting delivery.
I requested a refund, no problem was the answer, this was followed with an email stating the refund would be in my account within 2 to 3 days and it was. Disappointed with order failure, happy with response.
Eddie McDonald

Al fine when ordered

I ordered some insoles from this company and I am still waiting for my order even though it said it normally delivers in a week. Well 22 days later I am still waiting. I have phoned and been told different stories. I was told that they were out of stock. Next day I phoned and asked if they were in stock, which I was assured they were so when I asked where my order was I was told that my size were out of stock.
I then emailed and was assured that my order was on its way. I then phoned to ask if all sizes were in stock and was told yes they were so again I asked where they were and was told they had been dispatched and was told it could take ten days to arrive, when I asked why that was if they were already posted the lady told me she was covering her back so here I am still waiting.
Please save yourself a lot of bother and do not order from this company.
I will be contacting trading standards and also The Sun to inform them that this company that is advertising in their paper are not meeting their obligations.
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I ordered two different packs of briefs totalling £48 but when I tried to place the order online an error message stated the order had not gone through. I tried again and placed the order. When I checked my emails, both orders had been processed. They had taken over £95 from my bank. I tried to phone twice but gave up after ten minutes holding on. I emailed, but that was ignored. I finally got through by phoning early. I explained my order had been duplicated and the lady told me she would cancel one of them. Finally one parcel arrived with one pack of briefs and one pair of gloves. I phoned again. The lady apologised and told me to send the order back, but to wait for the second order to arrive. I told her it had been cancelled. She said it had been posted. I sent back the one parcel accompanied by my two invoices and a full explanation of what had happened. I received an email to say my account had been credited with only £44.90. They still owe me £50 but won't pay it as they say they posted it to me. I am furious and intend to take the matter up with my credit card company. This company is the most incompetent I have ever dealt with.

Placed and paid for order on June 1; received email saying order was shipped. Have not received it yet. Tried contacting company with the customer service information provided by them, but numerous emails were bounced back as unable to be delivered, all sent by me from different ISPs. There is no phone number to contact them, and I was unable to find one listed anywhere.

Made and order in February now mid March and nothing received!!!! Emails being ignored - will now raise the issue with trading standards and put a dispute on my credit card......................these are a bunch of cowboys!!!!

I ordered something on the 9/7/14 and am still waiting for it, I have sent three emails and no one has replied, I don`t know what to do next as they have my credit card details, but wont respond to me.

good company all as expect thanks,

I ordered 2 items from DirectShop in December. The first was delivered but the second worth £449 (though showing as in stock when ordered) was then advised post transaction as being out of stock. They advised a delayed delivery of early new year so I stuck with them due to competitive pricing. They advised the item was despatched early January but as it wasn't received a week later they said it was out of stock again and had gone missing - courier's fault (Royal Mail).

Long story short after chasing a few times they advised on 9th February 2012 a refund would be made and that this may take up to 30 days. 31 days later, no refund, no communication, having read the poor experiences (and having emailed DirectShop that this is the course I would take) I lodged a dispute with credit card company who refunded after 3 further weeks. Got goods same price on Fitness-Superstore within 4 days or order.

Begrudgingly rated with one star - really should be minus 5!
We purchased a netbook in December which arrived with a faulty charger and would not connect to the internet. After returning it at our own cost we were told it hadn't been received back until I sent proof of delivery. I have sent tons of emails to them, most of which have been fobbed off with and have still not received the netbook back. The 'helpline' never gets answered and you can't leave a message. Now the website is 'down for maintenance' and has been for weeks. Customer service is zero. They are a nightmare to deal with. This is now in the hands of Trading Standards.

I have been waiting 3 months for a refund & they keep ignoring all my emails. We have even had an email from customer services confirming that they have received the goods back but still no refund has been made. They are a disgrace.

Everything as expected. Would recommend. A1

quick delivery time, site is designed pleasantly with easy to find items.
Keep it up!

I have been waiting for a replacement from this company for over 4 months now! On 01/07/11, I bought the Bowflex 552 dumbbells and within only 3 months one of them became faulty. I contacted them on 18/10/11 to report this and finally on 28/11/11 they told me my replacement would be issued within the week. On 08/12/12, after hearing nothing I enquired and was told it would now be issued in the first week of January. On 23/01/12, again after hearing nothing, I enquired and was told it had been shipped to me on 13/01/12. However I never received the dumbbell and there was no courier note through the door to advise of any attempted delivery. As said by others, this company has zero customer service, refuses to answer the phone and cowardly hides behind email contact. Most recently, I have written to them on 23/01/12, 26/01/12, 30/01/12 and 06/02/12 (recorded delivery) to which they havent even bothered to reply.