Discounted Heating 

I would give this 0 stars if possible. Ordered a sink to arrive within 7-10 days delivery. Ordered 18th October. Phoned 27th October to check delivery status and were told it wouldn't arrive until 16th November, 2-3 weeks after our kitchen installation. Now we've got to quickly go and find a sink elsewhere.

Totally unacceptable service, would NOT use again.
Of course 'all they can do is apologise.'

Totally disorganised delivery system. Package did not arrive on the 3rd as promised. I messaged by "live chat" (which was not live) and was told it would come on the 6th. I phoned to change the delivery address so it could be received on 6th. It didn't come. I used "live chat" (still not live) again and heard the following day that they had no record of my order. I phoned to query this and was told it was out of stock but would "probably" come on 9th. It didn't, but their website thought it had. I I emailed and was told they had not delivered because they could not reach me on the phone. On 11th an email told me it had been "sorted" but sadly nothing had actually arrived, nor on 12th. On 13th I phoned to ask about progress and learned that they had delivered to the wrong (original) address and had given it to a workman outside without phoning me to check who they were giving it to. It was complete luck that I finally ended up with the package 10 days late.

The customer service people were perfectly nice, but obviously the delivery system is just broken. I will not be buying anything else from these people.

Delivery of the bath rail promised in 5 days. 10 days gone, still no delivery and called 3 times,each time their representative is not able to give any date.

Update after 13 days: Got it delivered at last.

Ordered a kitchen sink for a customer on the Thursday, sink was in stock when we ordered, delivery date was the following Tuesday which was the only reason we ordered with this company, as all other companies delivery was 5/10 days and new tenants were moving in on the Friday.
On the Thursday still no sink, checked order progress showing dispatched, but when I called them, I was told that the sink wasn't in stock when we ordered (even though it showed it was), there system must of had a glitch that day and the sink hasn't been ordered by them to replace this and send to me, I had no call to inform me of this, the guy on the phone ordered the sink again whilst I was on the phone and promised delivery by the following Wednesday, on the Wednesday I called to confirm that I will be receiving the sink, to be told that they hadn't yet received the sink themselves and wasn't expecting to till Friday which they said they would send straight out to me when they receive it, I requested to speak to the manager, to be told she was going to a meeting and will ask for her to call me later that day, I never received a call from the manager at all that day or the following 2 working days, called again today (Tuesday) to find out what was happening, to again be told that they haven't sent it to us but it is in branch and there was no note of me being promised the delivery on the Wednesday before (so now I was being called a liar), but I should receive it before the end of the week, I again requested to speak to the manager and again she was in a meeting and will call me later, we will see as I am still waiting...........
I have had a call from my colleague to let me know he has had a call from our local Plumbs Centre which we do a lot of business with and the sink had arrived with them this morning, instead of an extra 5 minute drive to bring it to my door as I had requested for delivery they had dropped it with them to send out again tomorrow to me.
We have never used this company before and never will again (shame for them as we run our own company and order a lot of our plumbing products online from TRUSTED suppliers).
I am very disappointed with the service I have received so far and would recommend giving this company a miss.

Great Price Delivered on time.
I had never used this company before but can't fasult the prices or the service.
Purchased a steel bath and some fittings,all good.
I will use them again

Easy ordering process and pricing on taps was competitive. They also offer the added convenience of having items delivered to a local Plumb Center branch. I will buy from Discounted Heating again.

Super helpful chap rang me to speak to me about parts of my order being delayed. Really good communication and I got a bargain deal shower door for around £60, normally more. You can collect from your local Plumb centre which makes things much easier. I accidentally ordered couple of wrong items and although not done yet, after speaking to customer service over email, they said not a problem to return to local store. Convenient and value for money. Will use again. There's link at the bottom 'special deals' for offer codes. Three stars as their website is poor, very clunky and lack of info. Spec is often unclear and you'll have to read things very carefully, best to call for clarification or google product details to get more info on items.

I ordered a concealed toilet cistern on line on the 7th march 17.
A simple process you would imagine but 3 weeks on after a catalogue of excuses and promised delivery it still hasn't been delivered. As at today if I want it for the weekend and assuming it is in the plumb centre branch some 20 miles away I'm told I should go and get it myself as they have no intention of sending now before next Tuesday.
Pathetic

Bought a cloakroom suite online but when it was delivered basin was different from one pictured on the website. Told politely that picture is only for illustration purposes which it says in the terms and conditions.
Not good enough - should be made clear at the point where the item is added to basket that the photo may not be of the actual product not hidden in the T&C
Have to return the whole lot to local (22 miles away) Plumb Center to get refund paperwork . Don't trust the photos on the website

I bought a sink and had it delivered to a local shop on time. Upon installations we've realised that there was no strainer. The photo shows it in the sink. I called customer services and asked about it. The girl on the phone said she didnt think it should come with it so I asked her if I could buy one that goes with the sink. She said she can't advise if any of the plugs they sell will fit?!! No comment. I now have a sink with no plug. Thanks!

I ordered a gas fire at a very good price, it was delivered to my local plumb centre branch within a few days, when I came to have it installed had a problem with the chimney breast . I phoned DHeating on the 0800 number , they told me to return the fire to plumb centre for a full refund, 24 hours later the refund was back in my bank account, UPDATE A few weeks later I ordered another fire , great advice over the phone , fire delivered in 4 working days at a very good price and now fitted , brilliant

Ordered several bathroom items, came from Wolseley UK Ltd. Very good prices, communication was ok, delivery was quick, but was let down by packaging and delivery by UPS. Box arrived damaged/open with items missing. Took over a week to get sorted but got there in the end.

Ordered part on Thursday for delivery the next day for which I was assured it would be only to find out late Friday afternoon that the part had not been delivered. Rang their out of hours number only to be told I shouldn't have been told that as the part didn't come into the branch until the Friday afternoon. No invoice or reference sent to email as promised but they were quick enough to take payment. Rang back Monday to find the branch no answering the phone. Absolutely shocking service. What should have been a straight forward job lasting one day has now turned into 5 as was unable to source another part over the weekend. Avoid this company.

Only rang yesterday.peter came to my home to service my gas fire.he done great job very clean no fuss will deffo use all the time now & will recomend to friends.worth every penny

I ordered and paid for radiator, then told it was now out of stock, chose different one and when chasing again for collection two weeks later was told that the order had been cancelled at the depot due to none in stock again. Had received no communication about order. Asked about discount on another radiator as compensation for my troubles was offered 8% off! Needed the rad so could lay new floor, all delayed. Staff not rude but unacceptable experience.

I am refurbishing my new house and got a number of quotes from local companies to supply and fit new radiators. After reviewing these, I decided to buy the radiators online as and when needed and hire an excellent heating engineer I know to fit them.
Discounted Heating were significatly cheaper than any other supplier for three Quinn Slieve vertical radiators, but PlumbNation (Travis Perkins) were cheaper still for three horizontal radiators, so I placed orders with these two suppliers early one evening.
The radiators from Discounted Heating arrived two days after order at 7:30am. The radiators from PlumbNation will arrive who knows when? I will be offered a delivery date in a weeks time - 2 to 3 weeks waiting!
Guess who I will be ordering from next time.
As mentioned by others, delivery is fulfilled by Wolseley PlumbCentre. The driver cheerfully humped the radiators up twelve steps to my front door on his own, what a Hercules.
The only downside to the order was that there was no way to warn the driver that I needed a few minutes warning to get to the house, no estimated delivery time or pre-delivery warning alert - a fifteen minute warning text would have saved the driver's waiting time.

Ordered a Corram bathscreen. 10+ days. It isn't here. First, they forgot to send the order to the local depot. Then no one knows what happened. All I was told was that delivery was down to local depot and the company was not responsible. Customer service were unsympathetic and disdainful.

I am a tradesman with my own stores and regularly re-stock via discountedheating.co.uk. I have always had great service and received the best quality products from this business. Interestingly though, discountedheating.co.uk is registered at the same address as Wolseley UK and the orders are fulfilled via the nationwide network of PlumbCenter branches; PlumbCenter are owned by parent company Wolseley UK. As a Trade Account holder with PlumbCenter, you may expect my trade prices with terms would be the most competitive price? With the majority of my procurement, discountedheating.co.uk are nearly always cheaper than my trade-discounted price with PlumbCenter and the majority of other online retailers for certain products. Communication with discountedheating.co.uk has always been good, although it sometimes takes a while to get a response via e-mail. It sometimes takes a while for the gear to arrive, although this can sometimes be down to unusual demand on the local PlumbCenter delivery van. I have always had great service from PlumbCenter and I have even had the branch manager personally deliver my discountedheating.co.uk order to me out of hours.

Ordered a steel bath tub from them back in the end of September, first tub had a small scratch on it; almost zero protective packaging, returned. Second tub had a bigger scratch on it, same ripped packaging. Third tub was near perfect, but had a small manufacturer defect/mark on it - checked this one in the van. Returned. Was willing to give them another fourth and final try, but took them over a week before getting back to me; ended up ordering from elsewhere before they replied. Finally got a refund.

Ordered from another company, albeit more but you get what you pay for; perfect first time round. Tried to save money by ordering from them, ending up setting back my work by 6-8 weeks as I now have to find another plumber as the original is too busy.

I suspect their goods are all returned products when I consider the state of the original packaging when delivered.

Boiler ordered, delivered late, had to buy an alternative boiler for the job.
When the boiler finally arrived bits were missing, which i had to then spend even more sourcing from another supplier. Boiler cover was to be replaced as detailed on there invoice, one month later and i am still waiting.
Numerous emails and phone calls later, they just make excuses and fob you off, not interested in the fact it has now cost me a lot more to replace all the missing items. I have had to get my solicitor involved.
DO NOT USE THEM, WORST ADVERT for BRITISH BUSINESS!