Divers Warehouse 

Never buy from these people. They are crooks!
Never send me what i bought and wouldn't give me back my money.

I'm not sure if this company is inefficient or dishonest (or both). The strobes I ordered two months before my dive trip were not delivered in time, so I cancelled the order. They acknowledged that I was due a credit of £150 for the strobes, but kept giving excuses about why the money was not refunded to my credit card. After three months of excuses (yes, I was very patient wasn't I! OK, maybe stupid is a better description) I got my credit card company to deal with the problem. Thank goodness credit card companies will help with dreadful businesses such as this one.
EDIT - just seen they have gone bust - no doubt with a big wedge of clients' hard earned cash owing.

Hi. I too have been sujected to diverswarehouse issues. Its been suggested that if you think a crime/fraud has been commited to contact
https:// www. actionfraud. police. uk.

Worst company I’ve ever dealt with. Took 6 weeks to receive a prioduct that was ordered and the product I finally received was faulty. Sent it back and has still not received a refund. Lied to in the phone and emails get ignored. Currently speaking to Trading Standards to get my money back. AVOID THIS COMPANY.

These people are thieves! Do not fall for it. Took our money and ran!!!

Bought a pair of spring straps from them, turned out to be wrong size, didn't get a returns note with package, emailed and they said return them with a cover note. sent it by tracked postage, signed for and once they got it haven't sent the replacement size i wanted or got the money refunded into my bank.

phone them when they are "open" all i got was an answer machine saying they were closed.

Ordered a BCD in June 2017 which was supposed to be a week's delivery. After constant email and promises that it was on order, it never materialised. I asked for a refund in Oct 2017 and was promised this was being processed. Several email's later and constant excuses why it had not been processed, i finally went down to the store to get a refund back onto my credit card. This being accepted, I thought that would be the end of it, after 4 weeks it is still not credited to my bank card and no longer answering phones.
Do not buy from these crooks!!!!!

Place an order in August 2017 and still waiting for the goods or a refund six months later...

There phone number no longer works - number unobtainable - and they do not reply to emails.

Robbed of £67.

Buy somewhere else...

Took my money 3 months ago.
Still waiting for my delivery.
Nobody responds the emails except for excuses or vague answers.
No real solution.
Requested refund. No answer.
This is a fraud.
Order #100004860

Went to Great Northen Dive Show the other weekend and bought some equipment from them, was a lady that served me. They didn’t have all I needed so I paid (stupidly) in cash and was told the items would be sent to me. I now see that they have gone into receivership. This is disgusting behaviour. How can they exhibit and take money when they must have know they were in this situation. This needs to be put out in the local press!!! Furious

I have ordered an an SMB with cylinder last year 01 march 2017. no stock for many months and they blamed it on the stockies.. After waiting too long i decided i cannot wait any more and to canceled the order. And ask for refund. It is now almost 1 year.. no item and no refund. Emails are not replied. Not trust worthy supplier. Emails are not replied too.

Similar story to others, there seems to be a pattern here....ordered items back in December only to be told that they would not be available in time for my dive trip. Cancelled the order in December and despite many many mails and calls I still have no refund. Seems they are not a reputable company.

Wish I read these reviews before ordering. Taken my money promised goods will be in stock next week. Same story every week. Now I have asked for a refund and yet more and more lies.

Excellent service and Jaiden really enjoys the Pool sessions
would recommend as advice and information always available
Kit for pool sessions always top quality and the right stuff.
sure the new locations for Pool sessions will work out OK
see you in a few weeks for my second refresher
Well done all !!!!!

Similar experience. Ordered and confirmed.....waited waited waited.....over a month later i was told it is not in stock and on order and will be with me in another 6 weeks time. cancelled my order and asked for a full refund. it never came so lost my money with this company.
Would strongly advise divers place their orders with a reputable company that actually deliver the goods and on time....

Very Friendly and helpful,Michelle and all the staff were on hand to help me choose the right equipment,love my new purchase thanx guys 👍🏻

I joined the Divers Warehouse family last March and have had nothing but great experiences. I have completed my Open Water SSI course and am working my way through 5 further specs.
Throughout all my training, the staff at DW have been amazing. They provide everything you need to complete the courses in the with the course price and the training is made fun and enjoyable. Everyone gets along like a family and newcomers (whether experienced divers or not) are welcomed with open arms.

** DO NOT USE ** I ordered some weights after they told me 2 weeks lead time on the 28th October. 2 month later and i still hadn't received them. I kept chasing on numerous occasions only to be told they should be delivered next week. I requested a refund nearly 2 weeks ago and still i haven't received my money. I spoke to them today and apparently they have passed this to accounts team.

When I did speak to them nobody seemed bothered, one member of staff seemed put out that I was complaining.

They have a lot to learn regarding customer service

I ordered some small items from Divers Warehouse on 8/12/2017 as a small stocking filler for Xmas. By the 20/12/2017 they still had not arrived so I phoned them up to be told the items were never in stock and would arrive in around 6 weeks time! I verbally cancelled my order and the sales guy explained my credit card would be refunded within a few days. I also backed my verbally cancelled order up with an email explaining why I had cancelled my order.
On the 16/1/2018 I received my new credit statement and no credit had been issued. Stay away from this incompetent company at all costs as there is a much more professional outfit a few miles up the road called Robin Hood Watersports who make Divers Warehouse look like amateurs!