DPD 

My item was stolen. poor Company am disapointed in DPD and post Danmark. Their are not reliable i order fra Italy how could it be the broke the package and steal the item this is seriøs.

Before getting my package, i read all those reviews on trustpilot and got very scared. However, exactly as i was reading, I hear a knock on the door, and i go to check. The post representative from Dansk Post had my package in their hand, and i just had to sign, and everything was perfect.
Ultra fast delivery. The package arrived at DPD warehouse at 22:30, and the next day at 12, the package was here.

Maybe i was lucky, i don't know. I really hope they give the same service to everyone.

they could not find the address
on calling the number to speak to a person it was only an automated service
called the main office who declined to talk to me and sent me back to the automated service

I would like to tell you how nice it is to have goods delivered from DPD as the gentleman who always delivers to our address is called Ricky. He is so nice and friendly that it is a pleasure to have goods delivered by him. If I see him around our area he always goes out of his way to speak to me.Looking forward to the next time Ricky delivers good to our home. Sylvia Kettlewell, Strathmore Avenue, Barrow-in-Furne3ss

In Summary - I would advise you not to shop with ANY online company that uses this sad of an excuse company to deliver its goods. You can guarantee that your parcel will be sent to the wrong address.
Good luck getting it back,

I was so looking forward to my delivery day, everything was going so well and the online tracking messages were updating as expected. Then out of no where I get a update saying that my parcel has been delivered to my neighbours?

What?? Why?? Id been in all day and even paid extra to ensure the parcel is delivered to MY door. The incompetent driver was nice enough to take a picture of the door he delivered too, but who's door is it? What building? what area? nobody knows.

Unfortunately, it seems the drivers incompetence is not limited to just illiteracy but stretches to using a camera and the reasons they are taking a photo as proof. A picture of a random door doesn't really tell you anything!

I called customer services on 0121 500 2500, the call handler was nice enough and spoke directly to the depot and agreed the driver will go back to retrieve my parcel before the end of the day and redeliver to me.

Its now 16:30 and with no sign of the delivery van or parcel I re-dialled the customer service line and luckily enough spoke to the same call handler. She again spoke to the depot and assured me the driver will 100% retrieve and deliver the parcel to me.

I waited for hours for this delivery, wasted an entire day. And I am really not looking forward to all the hassle of now tracing my parcel and the millions of QQ on getting a refund!

Its 2016 - how can you not be able to find an address??????

My order was listed at the Southall on 14th December but has not yet been delivered Ref 15505364669283 Very difficult to contact anybody.

I tracked my order (15501092039125) throughout its journey in Maidenhead. It was delivered within 5 minutes of the allotted time - excellent service.

Helpful and courteous courier Marcin. Thankyou and a happy Christmas!

Som andre giver udtryk for, så blev jeg da også temmelige usikker på om jeg turde tage chancen og bestille varer leveret af DPD (efter det folk skriver om dem). Men den ønskede vare kunne jeg kun finde lagerført hos Scan.co.uk og der var kun dør til dør levering med DPD, så … jeg tog chancen.

Samlet pris var godt kr. 1500,- inklusiv en tilvalgt forsendelsesforsikring på knapt 4 pund, så det var da ikke bare småpenge det drejede sig om.

Alt fra jeg bestilte varen til Scan Computers overgav den til DPD, forløb uden problemer samt en masse oplysende mail:

1. Ordremodtagelsesbekræftelse med fakturanummer: E2647970
2. Ordrebekræftelse
3. Betalingsbekræftelse
4. En ”Order Picked” bekræftelse
5. Afsendelsesbekræftelse.
6. Forsikringspolice
7. Track&Trace nummer.

- så jeg følte mig i hvert fald ikke holdt hen i det uvisse.

Herefter kunne jeg følge varen som angivet nedenfor:

Date & Time Location Description
10 Dec 2015 09:30 Kopenhagen Your parcel has arrived at the local delivery depot
10 Dec 2015 09:30 Kopenhagen Your parcel is on the vehicle for delivery
10 Dec 2015 09:30 Kopenhagen Your parcel has arrived at the local delivery depot
09 Dec 2015 22:51 Kopenhagen The parcel is in transit on its journey to local delivery destination. Track your parcel here for regular updates.
09 Dec 2015 22:51 Kopenhagen The parcel is in transit on its journey to local delivery destination. Track your parcel here for regular updates.
09 Dec 2015 00:44 Best (eindhoven) The parcel is in transit on its journey to local delivery destination. Track your parcel here for regular updates.
08 Dec 2015 01:25 International Gateway Your parcel has left the United Kingdom and is on its way to Denmark
08 Dec 2015 01:24 International Gateway We have your parcel and it's on its way to our depot
07 Dec 2015 21:48 Hub 4 - Hinckley Your parcel has left the United Kingdom and is on its way to Denmark
07 Dec 2015 21:47 Hub 4 - Hinckley We have your parcel and it's on its way to our depot

Den 10. december lidt over middag fandt jeg pakken hvor mine Modtageflex pakker normalt afleveres.

Varen var pænt og uskadt emballeret samt 100 % i orden efter udparkning.

Javed Iqbal who delivers at the University of Warwick, especially in the IT Services building daily is by far the best delivery driver that we have.
He is efficient, helpful, customer focused as well as being polite, personable and friendly.

I have to agree with the majority of the reviews here. DO NOT use dpd. Ever!
"Consignee not located for second time. The parcel will therefore be stored for 7 days and then automatically returned to consignor. Please contact DPD."
Same status registered twice at 12:59. Shameless cheaters...
I dare you to try and contact dpd - no phone number, no website, no info what follows next... this is an absolute joke of a company!

I had two experiences with DPD - one pack from England and one from Poland. Both times delivered within 4-5 working days, but first time with issues. I was home all day waiting for the package and at the end of the day the delivery status claimed two delivery attempts (both registered the same time). I assume it was because we just moved and our names were not displayed on the postbox (I heard it happens with Post Danmark - no name, no delivery). I still think though the delivery person could have pressed the button and asked. There was no notification in the post box. The following day though the postman left a notification that the package can be picked from the post office. So ended well. The second time the package was delivered without problems. The main issue with DPD Danmark is the confusion regarding contact with the company (you should just call Post Danmark) and that the information about the package was delivered the following day. It's very easy to track the parcel, check it's location and delivery time (or that it has been dispatched from the parcel delivery center, very accurate). Overall fine experience.

Ordered a package at 7:30pm and it was delivered by DPD at 11 the next morning!

They gave me an hour window to be in, which I had to pop out, so I asked them to leave in a safe place (which they did) then they took a picture of where it was left which I think is brilliant!

Thank you DPD will definitely be using again!

Tim

Our parcel date of delivery passed almost two week ago, and the useless DPD website still states: "We have your parcel, and it's on its way to your nearest depot in xxxx". Upon calling DPD, the staff advise us to contact the seller without explaining, admitting or taking any responsibility for the fact that DPD actually lost the parcel. Only when I kept asking for the reason he admitted that the parcel is missing and only the seller (the owner) can start an investigation. We called seller who open a case for the missing parcel over a week ago and never heard back. The tracking page has no mention that the parcel is lost between depots, that an investigation started etc.

I ordered a package from England and had it sent to my Pakkeboks.

DPD attempted delivery ONCE and said I wasn't there. That's the point of a Pakkeboks, surely? I thought maybe they didn't have an arrangement to use the boxes but they are partnered with the Danish Post Office. I don't understand what went wrong there.

On their website they wrote they attempted delivery *twice* (with no details about a second delivery attempt), and were sending the package home after 7 days if I didn't pick it up. Of course, they didn't get in contact to tell me that.

A day later, it reads as "delivered" but I have not received it, nor a message from the Pakkeboks to come pick it up.

EDIT: I used the Post Office's Track and Trace and it said it was delivered in the supermarket with the pakkebokser. I brought a print out of that plus my passport and I got my package.

This was really annoying. I'm not sure if it was DPD or the Post Office that messed up but I suspect DPD because of all the inaccurate stuff in their track and trace print out.

So, here's what happened: I ordered something from UK, which I was able to track and trace in detail from the first moment. So far so good.
Once the package arrived in Denmark though...Long story short, the guys tried to deliver the package ONE time, at 11 o' clock in the morning when of course people are usually not home, and after obviously failing to find me, they sent the package back to UK!!!!
UN-freaking-believable. So much for express, I guess they are faster at sending people's stuff back where they came from.
Absolutely disappointing, I wouldn't recommend them to anyone unless you are willing to pay for a service that demands you being stuck at home looking out the window like you're waiting for Santa.

4 people in the house, 2 cars on the drive and wait for it a DOOR BELL.

had a card pushed through the letter box.

BAD SERVICE, why do companies use these????

I recently bought a Nintendo 3DS, but the outer cameras weren't working properly. That's why I sent it for reparation at Bergsala A/S. This went perfectly and I'll write a review about them as well.

DPD delivered my repaired 3DS back to me today. Around 10:30 this morning my doorbell rang and I ran as fast as I could, because I don't like to make people wait. It's not like we have a huge house or something, it took a maximum of 15 seconds.

When I got at the door, there was no-one visible through the glass. Just to check, I opened the door, only to see a package sitting on the door step. This was a package with my 3DS, just put there. There was no delivery guy in sight and it the van was also no where to be seen.

My only conclusion: He put the package there, pressed on the doorbell and ran to his van. Even if it was something worthless like a 50 Kr. t-shirt this would have been a horrible service. Thinking of the fact that now it was a 1300 Kr. device makes it even worse!

DPD, no thank you. I'll stick to Post Danmark.

tak for ran

Edited: After spamming them with e-mails over the night, a kind man of DPD was standing in front of my door this morning to deliver my package with an apology. Not top-rating this company yet, but they certaintly have put effort into getting my package to me. I will keep doing business with them.

Avoid this company as much as possible!!!

I had to deal with DPD 5 times. Payed for special delivery 5 times. All 5 times my parcel did not arrive at all, DPD saying that I was not home (even though I was waiting IN FRONT of the front door for them). DPD costed me 210 DKK in delivery costs.

One time I decided to drive to the DPD Depot to get my package. Customer service promised me up till 3 times my parcel would be there. After driving 1 hour and arriving at 23:00 in the night, I was told my package was already been sent back to the U.K.

So special delivery costs + driving costs = still no parcel. No apologies, no refund, no parcel.
I am not dealing with this company ever again, and seeing the reviews on trustpilot I can conclude the majority of people who have dealt with DPD never will.

DPD get ur act together or soon u r going to regret making a fool of ur customers. what a bunch of idiots. DRIVERS are ignorant and depot managers are incompetent retards"!!!!

These guys think they are the best when they are in actual fact the worst delivery company I have ever come across. SHAME on u DPD LIARS...hope u get destroyed by the sheer numbers of customers u have pissed off!!

waste of time these dumbos!!