Eden4flowers 

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Rated 2 out of 5 stars

Very disappointing. A relation spent a fair few quid on a bouquet but what what we recieved did not look artistic in any way and the flowers died within days.

Rated 2 out of 5 stars

Second bouquet received from this company! In both cases flowers were squashed and didn't open properly, rather a joke: Cheerfulness bouquet, £17.99 for a bunch of sorry looking daffs, two irises an... See more

Rated 1 out of 5 stars

Absolutely shocking service and attitude towards customers when things go wrong, simply a fob-off lot. Mark Keating seems to be a useless lout, with disrespect for people who pay cash for a seemingly... See more

Rated 4 out of 5 stars

I've used Eden twice now. First for flowers last Christmas and for a hamper this Christmas. Recipient most delighted on both occasions. Easy online ordering, precise, prompt delivery and quality pro... See more

Company details

  1. Flower Market

Information provided by various external sources

Florists flowers – FREE UK delivery of florist styled bouquets and hand-tied flowers. All our flowers include a gift card. Free chocolates with selected florists bouquets


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All reviews

(48)

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Rated 2 out of 5 stars

Very disappointing

Very disappointing. A relation spent a fair few quid on a bouquet but what what we recieved did not look artistic in any way and the flowers died within days.

January 23, 2020
Unprompted review
Rated 5 out of 5 stars

Best and most affordable Christmas gifts ever

Used them 4 times, twice in 2016 and twice in 2017 for Christmas hampers to be delivered to other addresses than mine.
Delivered everytime with those receiving them being very happy with the Hampers.
Came back this year for the same.
One of the best companies I used.

December 8, 2018
Unprompted review
Rated 3 out of 5 stars

Average

Update to my initial review...the florist called me and told me they were unable to deliver as I didn’t pay any P&P - it said free delivery within Limassol and it was to a Limassol postcode but apparently it’s only free within the city centre and anything outside of that is €20. I asked for a refund but they didn’t seem to understand (my fault for not speaking Greek), so I eventually relented. Was then contacted again to say the flowers I ordered weren’t available, and so I asked them just to deliver a bunch of roses instead, which they deliver within a couple of hours after that contact. The flowers were ok but quite a small bunch and wishing I’d ordered from elsewhere. Ok overall but I will be trying a different florist next time.

Really wish I’d read the reviews before ordering. They didn’t deliver the flowers but have taken my money, and I can’t get hold of them!

August 11, 2018
Unprompted review
Rated 1 out of 5 stars

NOT HAPPY WITH ORDER

Ordered flowers for my mum to be delivered on the 12th May ,still waiting.Went to check my account flowers on hold .Tried calling all day and been emailing no answer, to see why on hold,NOT HAPPY.

May 15, 2018
Unprompted review
Rated 1 out of 5 stars

None Delivery

I ordered flowers for my Aunt to remember my Uncles birthday who has recently passed. I ordered them to be delivered on 9th May but up to now still not delivered. I have sent 4 emails and tried numerous times to contact by phone, I have not had a reply from any of the emails, I have asked them to cancel the order and refund my money (which they took from my bank swiftly enough) I don't expect I will receive anything from them.
I DO NOT recommend this company, there is no customer service at all.

May 11, 2018
Unprompted review
Rated 1 out of 5 stars

Not a happy customer

The flowers were delivered late by royal mail but they were dead.
I was on holiday and ordered these for my mum for Easter as she cannot eat chocolate. I ordered daffodils as she is completely blind and she likes the smell of these.. I contacted Eden 4 flowers the same day delivered they wanted a photo of the dead flowers-- as my mum is completely blind she could not supply this. The postman told her they were dead.. they will not refund due to no photo, basically saying I am a liar.. not a happy customer. Would not use again. Reading the guarantee it is quite clear as no quibble and does not state a photo is needed. What happened to trust..😣

April 8, 2018
Unprompted review
Rated 1 out of 5 stars

Ordered Not Honoured

Ordered a fruit bowl and chocolates from Eden4fruit.co.uk (same company as eden4flowers) for delivery to my mum for Mothers day, on Saturday 10 March 2018, paid for premium delivery to guarantee Saturday delivery, but mum never received her fruit and chocolates. E-mailed the address listed on my confirmation e-mail for order queries but got no reply, tried calling and got the answer message that they won't deal with order queries by phone (even though their web site lists the number for order queries!), the answer message provides a different e-mail address for order queries so I e-mailed that address more than a week ago, and still have had no reply from this company! I am now in touch with Trading Standards for further advice as I am out of pocket and mum never got her Mothers day gift from me!

March 22, 2018
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company. Mother's Day flowers ordered 8 March for delivery on 10 March. No flowers delivered on 10, 11 or 12 March. Called them to discuss but a message on their lines advises they won't discuss orders over the phone so have to email. Same auto message when contacted on Facebook. Emailed to cancel, which they did, but no sign of an apology or any sign that they understand the concept of customer service. Shabby, shabby service from a joke of a company. DO NOT USE - SPEND YOUR HARD EARNED MONEY ELSEWHERE.

March 13, 2018
Unprompted review
Rated 1 out of 5 stars

Poor Poor Poor......

Like other folk on here I ordered flowers for mother’s day on the 8th March and paid premium delivery to ensure my dear mum got her flowers on the 10th March in time for Mother’s Day. NO FLOWERS ARRIVED AT ALL. I managed to phone Eden4flowers to be told that they could not discuss the matter with me over the phone and I would need to email customer services. So I did and was advised by Eden4flowers that the daffodil crop had been damaged by snow/bad weather hence NO flowers. They were expecting a new crop in 3-4 days. This company must have known that the crop was damaged prior to replacing my order yet they still took my order and money. Customer Care Services would not send a replacement bouquet in the way of apology and I now wait for a refund. Absolutely disgusting way to conduct a business. PLEASE GO ELSEWHERE.

March 13, 2018
Unprompted review
Rated 1 out of 5 stars

Do not spend your money here!!

Do not spend your money here!!! Ordered Mother’s Day flowers 3 weeks before and paid extra for nominated day delivery. Did not arrive on time, called x3 (no one will deal with complaint on the phone!!) emailed x2 (no response!!!) so opened flowers, which had arrived 2 days late !!! Flowers all open and half dead (daffodils so don’t last I know but when I have ordered from other sites arrive in bud). Sham site that takes your money, charges extra for nominated delivery, then send poor flowers and shocking customer service. Avoid at all cost!!!!

March 12, 2018
Unprompted review
Rated 1 out of 5 stars

I wish I had also checked here first

I wish I had also checked here first, I'm now in a battle with this company and Amazon. I complained about delivery service at first and got a prompt but unsatisfactory reply, I did however later get a refund via Amazon out the blue no explanation. I ordered flowers on the 8th of march and paid for express delivery to get them to my mam in time for mother's Day the 11th as I was out the country and couldn't be there in person. They arrived today the 12th, from the postman, they looked nothing like what I ordered, the beautiful bouquet I paid for did not arrive I got what looked like the postman picked on his round they are a disgrace and 3 days old upon arrival I'm so annoyed and upset. I submitted a review on Amazon however was told they wouldn't post it as I hadn't followed guidelines, so I check said guidelines and the first thing I see you have to spend £40 to submit a review, I hadn't so guess I can't stop anyone else being ripped off by this company.

March 12, 2018
Unprompted review
Rated 1 out of 5 stars

Too late.

It's clear from the reviews that I should have checked Trustpilot ahead of ordering.

Needless to say, the flowers promised to be delivered in time for Mother's Day were not, in fact, delivered in time for Mother's Day.

It doesn't matter at this point if the flowers are sensational and last for a hundred years. The moment has passed, and I'm fuming.

March 12, 2018
Unprompted review
Rated 1 out of 5 stars

Sounds like this is a common trend with …

Sounds like this is a common trend with this company, I also ordered flowers to be delivered on a stated date, ordered well in advance, they did not turn up until 48 hours later. They send them to Royal Mail but only pay for 2/3 day delivery, so there is never a chance of them arriving on your stated day. Look else where!

January 22, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent

Whilst I always post a review if I am not happy with a service I also like to add a review when service and product is good. I think that is important.
I had two lovely Christmas bouquets of flowers delivered, one for my mum and one for my sister also. Thanks eden4flowers the blooms are reported to have lasted several weeks now and your delivery was on time. I would recommend and certainly buy again

January 2, 2018
Unprompted review
Rated 2 out of 5 stars

Wish I had read the reviews on this …

Wish I had read the reviews on this site before ordering. I ordered a basket of fruit as a get well gift for my Mum. The website says they'll be delivered within two working days. It's now four working days (plus a weekend) since I placed the order and still no sign of the fruit basket. Mum is almost better! I received the despatch note on the first day after placing the order. The order was sent via Royal Mail and while there is a tracking number the delivery cannot be tracked using it. Given that the amount charged for the fruit is a lot for what you actually get, I expected a much better service. I went onto the site today to try and leave a review there but all I get are '404 Not Found' error messages - it's as if they know I am about to write an unfavourable review. Please take the advice of the other reviewers and do not use this site!

Update: In the interim, I wrote to Eden4Fruit's customer services but have still not received any reply to my correspondence. Mum eventually received the basket of fruit exactly one week after it was ordered (3 business days later than promised by the website). She is happy with the product and from what I could see from the photo she sent, the fruit seemed to be in good condition, despite the delay. Unfortunately, since the delivery was unreliable I wouldn't use this website again.

December 4, 2017
Unprompted review
Rated 1 out of 5 stars

Eden4flowers unprofessional promises

Never trust or use this company. Having ordered an expensive bouquet and chocolates for a delivery 48 hrs in advance. The delivery was a further 48 hrs late. The company accepted no responsibility, yet said if I wanted to return the goods, I had to do this with proof of a 24 hr recorded receipt using Royal Mail. What a joke. Never use them

August 15, 2017
Unprompted review
Rated 1 out of 5 stars

£20 flowers

£20, for 8 very cheap carnations and a free box of chocolates the size of a matchbox. Don't use this company, go to lidl or aldi and get twice the flowers at a quarter of the price! What a rip off!!

May 12, 2017
Unprompted review
Rated 1 out of 5 stars

flowers I got delivered

my daughter sent me flowers that had to be white roses and amethyst freesia no colour in it at all loads of wee white flowers roses and white freesia nothing like the photo after reading other peoples comments I think its time to notify the trading standards as they are ripping the customers off

February 20, 2017
Unprompted review
Rated 1 out of 5 stars

Disgusting service

Flowers ordered by hubby for Valentines didn't show up on day. Rang royal mail they received them on 24hr tracking which means day 1 is taken with sorting then delivered next day they received them 8am on 14th so no way would they have been delivered that day. Next day they attempted delivery while I wasn't here rang royal mail they redelivery on Friday couldn't collect as order in matts name.
Opened box flowers dead wilting and looks like a £5.00 bunch rather than what hubby paid. Eden refunded money back but I'm disgusted no other flowers were sent as an apology for missing delivery on a special day. WILL NOT BE USING THIS COMPANY EVER AGAIN DISGUSTING

February 17, 2017
Unprompted review

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