Flüge.de is the only platform I trust with booking flights because when you call them there is an actual person responding and not after hours and hours of eternal loops of hell in a wait line. They a... See more
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Hallo, The Service was fine, the snacks offered were unexpected and tasty, the sitting condition, especially for the legs, was comfortable, Take off and landing remarkable.
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This company is a total joke - incompetent and rude customer service people, who don't even know how to do their job. I was transferred 5 times to 5 different representatives who still couldn't help m... See more
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Very friendly ,very helpful ,problem sorted in minutes ...
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Company details
Written by the company
✈✈✈ Fluege.de bietet seinen Nutzern den schnellen und einfachen Flugpreisvergleich aus Tausenden von Airline-Tarifen. Seit 2008 hat sich die Seite zu einem der erfolgreichsten Flugportale im deutschsprachigen Raum entwickelt. Mit innovativer Technik wird die komplexe Angebotsvielfalt von mehr als 550 Airlines ausgewertet und detailliert dargestellt. So findet man immer den günstigsten Flug. ✈✈✈ Im komfortablen und personalisierten Service-Bereich lassen sich gebuchte Flüge, optionale Versicherungen und weitere Services bequem verwalten. Außerdem erfahren die Kunden hier alles Wichtige rund um ihren Flug und das Reiseziel in Echtzeit. ✈✈✈ Wer mit der hauseigenen Fluege.de Mastercard Gold bucht, fliegt sogar noch günstiger. Denn beim Treuekundenangebot entfällt die im Reisebürogeschäft übliche Service-Fee bei Flugtickets. ✈✈✈ Wer mehr als nur einen Flug sucht, kann auf Fluege.de außerdem bequem Mietwagen, Hotelzimmer oder ganze Reisepakete buchen. ✈✈✈ Eine eigene App für Smartphone- und Tabletnutzer ermöglicht die komfortable Flugsuche und weitere nutzerfreundliche Services auch auf kleineren Bildschirmen.
☎ 0341 - 35575 85530
Written by the company
- Beste Flugtarife
- Unsere Kunden stehen für uns an erster Stelle. In ihrem Auftrag vergleichen wir die aktuellsten & günstigsten Flugangebote aus Tausenden Tarifen von mehr als 550 Airlines.
- Einfache Bedienung & Flexibilität
- Umfangreiche Filter- & Auswahlfunktionen ermöglichen Ihnen, immer einen passenden Flug zu finden. Sind Sie hinsichtlich Ihrer Flugdaten flexibel? Dann zeigt Ihnen unsere clevere Flugsuchmaschine auch günstige Alternativangebote an.
- Sichere Bezahlung
- Fluege.de verwendet sichere SSL-Zertifikate für alle Flugbuchungen.
- Tipp: Fluege.de PLUS Mitgliedschaft
- Werden Sie fluege.de PLUS Mitglied und sichern Sie sich direkt den günstigen fluege.de PLUS Preis für Ihre Flugbuchung.
Contact info
Hainstraße 17–19, 04109, Leipzig, Germany
- 0341 - 35575 85530
- kundenservice@fluege.de
- fluege.de
4.3
Excellent
10K reviews
Asks customers to review
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Reply from Fluege.de
Guten Tag Herr Robert lee Frost,
vielen Dank für Ihre Bewertung.
Es freut uns, dass wir Ihre Frage professionell beantworten und Ihnen weiterhelfen konnten.
Wir würden uns freuen, Sie bei einer nächsten Anfrage noch mehr zu überzeugen. Alles Gute und eine angenehme Reise.
Mit freundlichen Grüßen,
Anne Clemens | Customer Care
Everything was good
July 5, 2026
Reply from Fluege.de
Guten Tag Chrystal Denise Hennig,
vielen Dank für Ihre tolle Bewertung! Es freut uns sehr zu hören, dass Sie mit unserem Service rundum zufrieden waren. Ihr positives Feedback motiviert unser Team jeden Tag aufs Neue.
Wir wünschen Ihnen eine angenehme Reise und freuen uns, Sie auch in Zukunft wieder unterstützen zu dürfen.
Viele Grüße
Ralf Drechsel I Customer Care
Reply from Fluege.de
Guten Tag Klaus Menzel,
vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu schreiben.
Es tut uns leid, dass Sie mit Ihrer Erfahrung nicht zufrieden waren. Nach einer erneuten Prüfung des Vorgangs haben wir festgestellt, dass bei der Buchung unsererseits kein Fehler vorlag.
Wir haben Sie hierzu bereits separat kontaktiert, um den Sachverhalt ausführlich zu erläutern und offene Fragen zu klären.
Wir bitten um Ihr Verständnis und bedauern, dass wir Ihre Erwartungen in diesem Fall nicht erfüllen konnten. Gleichzeitig hoffen wir, dass Sie uns in Zukunft noch einmal die Gelegenheit geben, Sie von der Qualität unseres Services zu überzeugen.
Mit freundlichen Grüßen
Anne Clemens | Customer Care
Mr Koqinaj did a great service via…
Mr Koqinaj did a great service via telephone - thank you !!
March 26, 2026
Unprompted review
Reply from Fluege.de
Hello Irmel,
Thank you for your 5-star review! ⭐
We’re delighted to hear that you had a great experience with our telephone service.
We look forward to assisting you again in the future!
Thank you very much and Happy Easter!
Ralf Busch I Customer Care
This was excellent and fast satisfying…
This was excellent and fast satisfying result.
Super Thanks.
March 6, 2026
Reply from Fluege.de
Guten Tag Wolfgang Krupp,
vielen Dank für Ihr tolles Feedback und die freundlichen Worte. Es freut uns sehr, dass wir Ihnen schnell weiterhelfen konnten und Sie mit dem Ergebnis so zufrieden sind.
Genau das ist unser Ziel – unkompliziert, zügig und verlässlich zu unterstützen.
Viele Grüße
Ralf Drechsel I Customer Care
Perfected Service
November 14, 2025
Reply from Fluege.de
Hallo Hermann,
vielen Dank für Ihre großartige 5-Sterne-Bewertung!
Wir freuen uns sehr, dass Sie unseren Service als „perfected“ empfunden haben. Ihr Feedback motiviert uns, weiterhin alles zu geben, um Ihnen jederzeit den bestmöglichen Service zu bieten.
Vielen Dank für Ihr Vertrauen!
Mit lieben Grüßen
Ralf Busch I Customer Care
This company is a total joke
This company is a total joke - incompetent and rude customer service people, who don't even know how to do their job. I was transferred 5 times to 5 different representatives who still couldn't help me with a simple request. Provided me with airline contact number that didn't work, asked me to sign a power of attorney for no reason. 1.5 hours later, still no resolution - they said they can't help with anything. I will never book through them again.
August 23, 2025
Reply from Fluege.de
Dear Customer,
thank you for your feedback. We are very sorry to hear about your experience. Unfortunately, without specific booking details, we are unable to review the situation in depth. However, being transferred multiple times without receiving a solution is not up to our service standards, and we sincerely apologize for the inconvenience this caused.
In some cases, certain bookings are managed directly by the airline. In these situations, we unfortunately cannot make changes ourselves and must refer customers to the airline for further assistance.
We would like to investigate this further and see how we can assist you. Please share your booking reference and additional details with us via our service email so that we can look into this matter and work towards a resolution.
Kind regards
Kai Weber| Customer Care
Very friendly ,very helpful ,problem…
Very friendly ,very helpful ,problem sorted in minutes ...
June 23, 2025
Reply from Fluege.de
Dear Customer,
Thank you so much for your 5-star review!
We're delighted to hear that you found our team friendly and helpful, and that your issue was resolved so quickly.
Your kind words mean a lot to us and motivate us to keep providing excellent service.
We look forward to assisting you again in the future!
Best Regards
Anne Clemens | Customer Care
Reply from Fluege.de
Sehr geehrte Frau Talanchuk,
wir danken Ihnen für die positive Rückmeldung! Es freut uns sehr, dass Sie Ihre Buchung ohne Schwierigkeiten abschließen konnten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!
Herzliche Grüße
Kai Weber| Customer Care
Professional service and Care as a Design Principle
Flüge.de is the only platform I trust with booking flights because when you call them there is an actual person responding and not after hours and hours of eternal loops of hell in a wait line. They are fair which cannot be said about other platforms which I will not name but who have ripped me off and sent me to wrong airports.
March 31, 2025
Reply from Fluege.de
Dear Customer,
Thank you so much for your wonderful feedback! We are thrilled to hear that you trust Fluege.de for your flight bookings. We take great pride in providing personal and efficient customer service, and we're glad that our approach stands out compared to other platforms.
Your satisfaction means a lot to us, and we look forward to continuing to provide you with excellent service. If you ever need assistance in the future, don’t hesitate to reach out.
Best regards,
Frau Lehmann | Customer Care
Ruhe und Komfort
Hallo,
The Service was fine, the snacks offered were unexpected and tasty,
the sitting condition, especially for the legs, was comfortable,
Take off and landing remarkable.
March 18, 2025
Reply from Fluege.de
Hallo,
Thank you for your kind feedback! We're pleased to hear that you enjoyed the service, the unexpected and tasty snacks, as well as the comfortable seating. It's great to know that both takeoff and landing left a positive impression. Safe travels!
Kind Regards
Mrs Preußer| Customer Care
Quick and very favorable solution to my…
Quick and very favorable solution to my issue!
March 10, 2025
Reply from Fluege.de
Dear customer
Thank you for ⭐⭐⭐⭐⭐ ! We are pleased that we were able to find a quick and affordable solution to your problem. If you ever need help again, we are always here for you!
Best regards
Mrs. Lehmann I Customer Care
Unsubscribe is inordinately difficult
Unsubscribe is inordinately difficult. Ran out of time.
Shall try again later
December 2, 2024
Reply from Fluege.de
Hello,
Thank you for reaching out to us. I’m sorry to hear that you found the unsubscribe process challenging. We strive to make all aspects of our service, including unsubscribing, as smooth as possible, and your feedback is invaluable in helping us improve.
Best regards
Mrs Preußer| Customer Care
Booking was partially cancelled (not the flights!) but fluege.de didn't notify
The ordering of the tickets took place a month ago. The charges that were seen on a bank acount were only roughly more than a half of what I was expecting and I've been curious why. Fluege.de was asked to check if everything is okay with the booking via phone support. The answer was assuring that everything was OK. But then when I've tried to look up the booking for the first part of the booking on airline's website I got an error "PNR is cancelled". I had to spend extra money to make a call to that foreign airline and they've said they never receieved any payment and thus the tickets were cancelled. I had to rebook the first part of the trip directly with the airlines and lose money due to prices going up. But I was lucky to find out about the situation and that there were still tickets for the same flights available! Why fluege.de didn't see that the booking for the first part of the flight was cancelled and/or never confirmed by the airlines and instead reassure that everything was Okay when it was really not is beyond my understanding.
I've been under impression that this is a company that slaps fees on everything they legally can and doesn't really care for their client's orders. I'm not even sure they will return the half of the fees paid, I'll try to update the review how this situation unravels
November 7, 2024
Unprompted review
Reply from Fluege.de
Dear Pavel,
thank you for taking the time to share your experience with us. We regret that you encountered inconveniences with your booking.
Through our portal, our customers have the opportunity to choose from a wide range of offers. It can happen that the outbound and return flights are booked separately, especially for flight connections that are not available in a single booking.
Additionally, there are flight offers where we act solely as an intermediary and have no influence on the booking itself afterward.
This is due to the provider’s and the airline’s regulations.
Our goal is to provide our customers with a broad range of options to meet their diverse needs.
We regret that there were issues in your case and will use your feedback to improve our processes further.
If you have any further questions or concerns, please do not hesitate to contact us. We
hope to have the opportunity to regain your trust in the future.
Best regards,
Mr Schmoldt | Customer Care
Reply from Fluege.de
Hello Mr Grube,
Thank you for your positive feedback! We're thrilled to hear that you found our platform easy to use and that you were satisfied with the payment options available. Our goal is to provide a seamless booking experience for our customers.
If you have any further questions or need assistance, please feel free to reach out. We look forward to helping you with your future travel plans!
Best regards,
Mrs Preußer| Customer Care
700+ € loss because of customer service incapability
First thing, the prices that are shown at first are never the actual prices because they allegedly increased from the moment of the search to the moment of finalization, even if it's only 10 mins in between (yes I used incognito mode + vpn).
Second, I had a typing error in my name and even though I had contact with the airline, where they confirmed a correction is not a problem at all, fluege.de won't do it and want me to cancel and rebook the flights, which would be a 700+ € loss. One of the worst experiences with a company in my life, don't recommend booking on this site.
June 14, 2024
Unprompted review
Reply from Fluege.de
Hello Max,
thank you for your review.
We regret that we were unable to convince you of our service.
Flight prices are very dynamic and change by the minute, hour, and day. It is possible that the price changes during the booking process. You will be notified of
such changes.
A name change is only partially possible for us as a flight intermediary. If multiple airlines are included in one ticket, we have very limited technical possibilities to make a change.
If you have any further questions, please do not hesitate to contact us.
Best regards,
Mrs. Preußer
Customer Care
Avoid booking Ryan air flights through Flüge.de
Booked a Ryan air flight through Flüge.de and was unable to check-in online. Had to pay more than 50 Euros extra for Check-in at the airport. Apparently, this is a common issue when you book through third parties such as Flüge.de. Wouldn‘t recommend.
May 12, 2024
Reply from Fluege.de
Good day,
Thanks for your review.
We regret that you had a bad experience with your check in.
Please keep in mind that fees may always apply when checking in at the airport. We have no influence on this. We would like to take a closer look at your booking. To do this, please provide us with your 8-digit booking number in the user area.
Best regards
Ms. Preusser| Customer Care
Reply from Fluege.de
Dear Mr. Daffner,
thank you for the 5-star review! We're thrilled to hear that our immediate response and action met your expectations. Customer satisfaction is our top priority.
If you have any further feedback or need assistance in the future, please don't hesitate to reach out.
Yours sincerly
Mrs. Lehmann I Customer Care
Horrible experience
Horrible experience.
They are selling direct flight as Lufthansa flights only to find out after booking that it's not even a Lufthansa flight, that it gets booked via a third party 'berlogic' who's conditions for change of flight etc are not on display during booking process, not even the fact that another party is involved and that it is not a flight operated by Lufthansa.
Even with the service package I paid for 'Random Sorglos' we did not even get a reply after 5 days on several emails send regarding flight changes.
Never again.
Added: Interesting that you are able to reply on this forum within 2hours but on the actually emails not even oncs in 5 days. No its not operated by Lufthansa but Eurowings discovery, therefor its not a ‘Linienenflug’ but a ‘Billigflug’ and the attached conditions are completely different. You are not transparent on that during booking process neither about another agent involved or that you wont assist with anything even after offering your ‘rundum sorglos paket’ you happily charged for.
April 8, 2024
Unprompted review
Reply from Fluege.de
Good evening,
Thank you for your feedback.
We regret that we were unable to convince you of us.
Berlogic acts as a vicarious agent for the flights and manages them.
During the booking process, you were informed that a third party is involved in issuing and managing the flights. To do this, you must confirm the required point that you agree with our terms and conditions and those of BERlogic.
The flight will still be operated by Lufthansa.
If you have any questions about this, you cannot contact us.
Best regards
Ms. Preußer| Customer service
Do not wonder if they say that they…
Do not wonder if they say that they cannot charge your account (with no explanation) even if you have enough balance and no restrictions put on your account. On top of that they will charge you 10 eur on every attempt of re-charge (strange, but not worst that can happen). After several times you will understand that actually the error is not on your banking system, but rather only their payment system is not able to process payment properly. And at the end, they will charge you a cancellation fee 100€ for THEM not being able to charge you….
The worst service you can ever have. Go find any other alternative.
March 16, 2024
Unprompted review
Reply from Fluege.de
Good morning Mr. Valijonov,
Thanks for your review.
We regret that we were unable to convince you of us.
It may be that a means of payment is not resilient. The customer's bank does not inform us of the exact reason for this.
Since several departments are commissioned for each new debit attempt, fees apply.
If a booking is canceled due to payment difficulties, fees will also apply because complex processing has already taken place.
If you have any further questions, you can contact us.
Best regards
Ms. Preußer| Customer service
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