Gotogate Reviews 

URGENT INVALID AND IMPOSSIBLE CONNECTION FLIGHT FOR 4TH OF SEPTEMBER AND WRONG RETURN FLIGHT DATE 26TH OF SEPTEMBER NEEDS TO BE 2ND OF OCTOBER, BEEN TRYING TO FIX MY TICKETS SINCE MARCH.GOT THE SAME ANSWER FOR MONTHS “WAIT WE WILL FIX IT”. I AM STILL WAITING AND I AM LEAVING NORMALLY IN 5DAYS.
ORDER NUMBER: 1116-999-270

Said they would refund my booking number within 2-3 weeks, still nothing after 6 weeks. Being kept on hold with AI agents, no other way to contact them. Not recommended. Oh, and they had the audacity to send an email about how much they care about the matter from a "donotreply" address. Worst company I have ever interacted with.

Extremely unhelpful service with employees that either don't speak English well or are misinterpreting on purpose.

They're supposed to be the communications intermediate of Booking.com but they seem to be used as a front to not payout refunds that have been issued by the airline companies.

Dont trust or book with GOTOGATE. becareful you check who you are actually booking through. Lots of problems trying to cancel our booking which needed to be cancelled due to a death in the family.

Stay away from this site / agency who also operates as FLIGHTNETWORK! Booked flight for me and family their was a typo error one letter missing on passenger name called them right after the booking they made me pay 70$ au and been a month an they still have not corrected the airlines to fix the mishap on their end and keep telling me to wait that someone would call me. It’s been a month and have a flight in a week with nothing being corrected . Steer clear !!!!

Gotogate is guilty of gross incompetence and predatory practices. During a sudden family bereavement, I attempted to reschedule my return flights (originally 28/29 Aug 2026 to 5 Sept 2026) well before the cutoff.
Gotogate promptly charged £876 in fees—and then the nightmare began:
1 False Claims & Blame-Shifting: Gotogate claimed the airline took over the ticket. The airline confirmed this was a lie and that Gotogate still held control.
2 Ticket Destroyed: While passing the buck, Gotogate botched the system—resulting in my original booking being completely cancelled.
3 Unbelievable "Solution": Left with no ticket, Gotogate refused to rebook me and told me to drive 400 KM to an airport desk in person. I had to buy an entirely new ticket out-of-pocket.
4 The Proof: My husband’s identical itinerary was rescheduled via Flysharp at the exact same time—completed smoothly in under 2 hours. Gotogate’s agents were agonisingly slow, and their chat system kept crashing.
5 Still no refund from gotogate even after 2 days and my money is locked.

Deleted my Flight they abandoned me in Venezuela...
No change Flight no customer care (They don't call me back).
If you want destroy your vacation book on gotogate...

this guys are the biggest scammers, i booked a flex price ticket with them and tomorrow i tried to change the flight they asked me 360 extra although the price of the rate didn't change

I am writing to publicly report a severe breach of contract regarding my booking 40-1017113409 (PNR: WGLQKR). Due to an airline schedule change by Wizz Air, my connecting flight back to Lisbon was completely disrupted. Despite having purchased the Self-Transfer Guarantee, Gotogate has consistently failed to provide a valid, compliant rebooking to my final destination under Section 6.2 of their T&Cs. Over the past weeks, support sent me unviable options for incorrect travel dates (August instead of September), gave contradictory allowance amounts, and broke written commitments of same-day callbacks. On 28 August, I spent over 5 hours on hold and multiple live chat sessions were deliberately closed by agents without offering a solution. I have submitted a formal complaint via email giving 24 hours to issue valid tickets to Lisbon. If not resolved immediately, I am escalating to the European Consumer Centre (ECC Portugal) and requesting a chargeback through my bank.

UPDATE (29/08): In response to Gotogate’s automated reply: I have ALREADY used all official support channels (phone and chat). My chat sessions were repeatedly closed, and after waiting for over 5 hours on hold on August 28th, no valid solution was provided. A formal complaint email with a 24-hour deadline regarding booking 40-1017113409 has been sent directly to your escalation team. I demand the immediate execution of my paid Self-Transfer Guarantee to rebook my return flight to Lisbon.

WORST! I waited 6 hours on call and 6 hours on chat for nothing. They say we will connect you to the specialist team to help you reaschedule your flight, in the end they put me on 6 hours waiting. THEY ARE LIARS.

If i can give with negative starts i will, one of the worst sites ever, they wrote the name wrong on my ticket, and they charged me to fix, 4 weeks later the name was not fixed, I had lost my ticket, and they want to charge me $175 to cancel my flight, highly not recommended site

Second time using Go to gate and my LAST! I received an email from a Korean airline with a flight change, but I didn't scroll to the end of email to see the English translation, they have moved my flight by 2 hrs later. Go to gate issued an email the same day stating my flight had changed to some ridiculous early morning time of 1:30am. So basically, GTG lied about the new flight change, and I ended up paying another AU$150 to change the flight back to what it was meant to be. Absolutely, devious and unscrupulous behaviour from GTG. Do not use Go to Gate!!

Thanks for the really convenient, fast, and cheap tickets.

Gotogate refuse de répondre et de rembourser la commande 1140-965-297 (PNR: B4H2Q4). Embarquement refusé à Antananarivo le 21 août 2026 suite à un défaut d'émission et de synchronisation de billet de leur part. J'ai fourni la preuve écrite officielle d'Airlink confirmant la faute exclusive de l'agence. Malgré le dépassement du délai de 48h accordé, le service client reste totalement silencieux. Dossier en cours de signalement auprès du Centre Européen des Consommateurs (ODR). Je demande l'intervention immédiate d'un responsable pour le remboursement intégral.
Gotogate’s reply is completely false and misleading. This has NOTHING to do with an airline schedule change.
​My outbound flight on August 21st was valid, but the problem lies with my RETURN FLIGHT scheduled for September 26th. Gotogate failed to issue and synchronize the return segment of my ticket in the system altogether.
​Airlink confirmed in writing that the flight is operating as scheduled and that the error is entirely due to Gotogate’s failure to issue the return ticket.
​Stop deflecting with automated templates. Look at the official written proof from Airlink attached to Booking #1140-965-297 (PNR: B4H2Q4) and process my full refund immediately.

I paid around 12,000 TRY for my ticket and even paid an extra 700 TRY for their insurance, specifically to protect myself in case I needed to change or cancel my flight.

About 10 days before departure, I asked to move my flight just two days earlier. There were dozens of flights available with the same airline, including options shown on Gotogate itself. Yet somehow, they told me there were “no suitable flights available.”

For a ticket I paid 12,000 TRY for, their solution was to offer me a voucher worth only around 4,000 TRY.

After this happened, I started looking into the company online and found a huge number of people describing very similar experiences.

My advice: do not book through Gotogate. Book directly with the airline instead. Saving a small amount of money is absolutely not worth the headache if anything goes wrong or your travel plans change.

I genuinely regret booking through them. Never again.

Very disappointing experience with Gotogate.

FlyOne changed my flight and sent the schedule-change notification to an alias email address used in the Gotogate booking process. I never received that notification.

As a result, I discovered the change too late and had to buy replacement tickets, causing me a documented financial loss of €792.54.

I contacted Gotogate repeatedly for more than a month and provided evidence from FlyOne showing that the notification had been sent. Gotogate confirmed that it uses alias email addresses for low-cost airline bookings, but still refused responsibility and simply redirected the issue back to the airline.

No meaningful solution, no ownership of the communication failure, and no compensation for the loss.

Based on my experience, I would not recommend booking through Gotogate. If something goes wrong between the airline and their internal communication system, the customer may be left to deal with the consequences alone.

Horrendous robotic customer service experience. Made an honest mistake, called back 1m later and got charged a ridiculous fee. Wont be booking through these guys again! Go direct.

Extremely disappointing experience with Gotogate

I would not recommend Gotogate based on my experience. My flights were changed multiple times by the airline, including changes to both the departure/return dates and times. This created a lot of confusion and seriously affected my travel plans.

When I contacted customer service, I had to spend hours trying to get a proper solution. At one point, I waited around 5 hours just to get a response, and even then the issue was not properly resolved.

The biggest problem was the refund. After my booking was cancelled, I had to wait approximately 7 months to receive my money back. I contacted customer service repeatedly and kept being told to wait. This was extremely frustrating and inconvenient.

What made it even more disappointing was that I was told by customer service that once I received the refund, they could open a compensation case because of the extremely long waiting time. I am now having to follow up again about that.

Overall, the communication was poor, the process was unnecessarily complicated, and I spent far too much time trying to resolve an issue that was not caused by me.

I hope Gotogate improves its customer service and takes responsibility when customers are affected by airline changes. Seven months is far too long to wait for a refund.

Terrible experience with Go Go Gate. I ordered a vegetarian meal for £9.99 thinking it would be easier for them to manage the meal booking. When I got on the 17 hour flight the airline had no knowledge of my request. I complained to go to gate who responded that it’s not a service they offer but they also don’t do refunds. I care about the money, of course, but I cared more about not having a full meal the whole flight and the company refusing any responsibility. There were other issues in terms of cancelled flight refunds but don’t expect good service (or even the bare minimum) with this company. Avoid, avoid, avoid.

I cancelled my booking due to requesting multiple payments despite the initial amount. Now they are refusing to give me my refund.