Foxster 

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Rated 5 out of 5 stars

Placed an order on Wednesday pm, received an email Thursday to say order had been dispatched, and received goods this morning (Friday). Order well wrapped and delivered 1st class, signed for. Cannot... See more

Company replied

Rated 1 out of 5 stars

I am not happy with the Quality of the product! 1 ordered 2 had and both came in and both were unshaped and poorly packaged. I will never order from foxsters again

Company details

  1. Shopping & Fashion

Information provided by various external sources

Foxster is a dedicated online Outdoor and Sports activity clothing store. We sell a large range of technical clothing and accessories within the cycling, running, sailing, skiing and walking sectors.


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(23)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

An upgrade for my hats collection

An upgrade for my hats collection!
Ordered a hat last minute for an engagement shoot with my fiance. Got it so quickly and it was nice and light for the summer heat.
Loved it so much!

July 5, 2020
Unprompted review
Rated 1 out of 5 stars

Beware before ordering!

I ordered with this company because of an ad I saw on Instagram. Mistake. It’s been over a month and no product with the company saying they knew it would be this long or longer After I had already paid. I have been back and forth on email for Andrea with her telling me it’s held in customs ( although my tracking number says it’s in New Jersey) to her ultimately saying “ Do you really think we are not loosing?
You bought a $29 hat shipping included.
The price is so ridiculous because there is a global emergency going on!
The promotion is called "SAFE&SAVE"
Our revenue from your order it is less than $5 (before taxes).
I'm loosing hours chatting with you to explain the situation ( around $25/Hour considering taxes).
With you we are already loosing more money than you think.
Moreover we are continuing chatting with you for that $5.
Now... We are not loosing here?
Please be reasonable. ” she said this because I said I thought it was Wrong to take my money and still no product.

I have never heard of any company shaming the customer For buying a product that they had on sale. After that I left an bad review on Instagram to be Blocked by the company. Well, I’m not sure if I’ll ever get my hat but I know I will never order with them again. Sale or not. Good day.

June 26, 2020
Unprompted review
Rated 5 out of 5 stars

Good

Had good items in stock, cheap and delivered fast. Would definitely buy from them again.

September 8, 2012
Unprompted review
Rated 1 out of 5 stars

No delivery, shoddy customer service.

Ordered 2 items on Friday last. Ordered because they had stock and offered rapid delivery.
No confirmation email at all.
Chased for confirmation on the Monday 'Goods dispatched today'
No sign of goods, still no confirmation.
Chased Thursday. Lost in post, apparently. Given an invalid tracking number.
Asked for refund or replacement goods. No answer.
I've paid for stuff I haven't had, and Foxster don't appear bothered. When asked why there's no email confirmations 'We're moving systems'
Only email I've had other than one from customer service is this one asking me to rate them. Sickening.
Avoid this company. Flash, impressive web site but clearly unable to deliver the goods.

Edit that afternoon:
I notice Foxster have found time to reply to this review, but not to my email from yesterday. I still have no goods or refund, and no notification as to how they propose to resolve the issue.
Foxter: You've taken nearly sixty quid off me for nothing. Sort it out, please.

July 20, 2012
Unprompted review
Foxster logo

Reply from Foxster

Thanks for your feedback the item was lost via Royal Mail we offered to reship the item but you declined We apologize again Kind Regards Foxster

Rated 1 out of 5 stars

incompetent company, go elsewhere

After waiting 7 days they had still not dispatched my coat so i rang to cancel the order. They told me it has already been dispatched, it was then posted the following day. Unfortunately it didn't fit and so i returned the coat. After 7 days i had heard nothing from them so i sent an e-mail to enquire what was going on, i was told they would look into it and get back to me the following day. Two days later no reply, i sent another e-mail no reply. Because i paid by paypal i could open a dispute with the company it was only then i got a refund even then then money didn't appear back in my account for another 3 weeks. It seems to me this is an incompetent company and i highly recommend you shop elsewhere.




I would like to further confirm that these people are liars. The company response below claims :

'ordered, dispatched, returned by the customer and then refunded within 15 working days'

This is just not true it was actually 36 working days between the order and recieving my refund.





See other negative reviews !

July 2, 2012
Unprompted review
Foxster logo

Reply from Foxster

We are sorry for the delay in posting the item, but the refund was completed on the 22/06, the item was ordered, dispatched, returned by the customer and then refunded within 15 working days. This is well within the Distance Selling Regulations 30 days guideline for refunding customers returned and cancelled orders.

Rated 4 out of 5 stars

foxster

delivered on time, shorts where the cheapest available I could find, arrived in perfect condition

April 24, 2012
Unprompted review
Foxster logo

Reply from Foxster

Thank You for your kind review - From all of the Foxster team.

Rated 4 out of 5 stars

All good

Price
Delivery
Product
Will for sure come back for more.

March 25, 2012
Unprompted review
Foxster logo

Reply from Foxster

Thank You for your kind review - From all of the Foxster team.

Rated 5 out of 5 stars

Fantastic service.

Placed an order on Wednesday pm, received an email Thursday to say order had been dispatched, and received goods this morning (Friday). Order well wrapped and delivered 1st class, signed for. Cannot fault them. Will definitely use this site again. :)

March 16, 2012
Unprompted review
Foxster logo

Reply from Foxster

Thank You for your kind review - From all of the Foxster team.

Rated 2 out of 5 stars

Very poor experience - twice

I ordered a Gore top from Foxster, paid for it, was e-mailed to say it had been despatched, and then days later was e-mailed to say it was out of stock. E-mails between me and Foxster resulted in them sending me a list of Gore tops which they assured me were in stock... so I ordered one, paid for it.... and again, days later, was told that my payment would be refunded as this top was also now out of stock. AAgh!

March 16, 2012
Unprompted review
Foxster logo

Reply from Foxster

We are very sorry that you were let down on your order. I hope the free Gore item we sent made up for our error.

Rated 5 out of 5 stars

Good Price, No Hassle

I bought a Gore Bike Wear Path Mens Cycling Jacket at a very competitive price. Yet to try it in anger, but Gore Tex has never let me down.
Jacket arrived quickly as ordered.

March 16, 2012
Unprompted review
Foxster logo

Reply from Foxster

Thank You for your kind review - From all of the Foxster team.

Rated 5 out of 5 stars

Perfect!

Everything was ok!

March 16, 2012
Unprompted review
Foxster logo

Reply from Foxster

Thank You for your kind review - From all of the Foxster team.

Rated 5 out of 5 stars

5*perfect in everyway as usual

EVERYTHING THAT WAS BOUGHT WAS FULLY EXPLAINED PROPERLY HIGHLY TRUSTED COMPANY AND VERY QUICK DELIVERY

March 16, 2012
Unprompted review
Foxster logo

Reply from Foxster

Thank You for your kind review - From all of the Foxster team.

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