Fun Fantastic (UK) Ltd Reviews 

37
TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

email customer address does not work. They don't answer the phone. They use 0845 numbers to get more money out of you. When you write to sales, you may get an answer. Website slow

Rated 5 out of 5 stars

I bought a Vortex 4 electric pool robot from Fun Fantastic because they honestly described it, told me its limitations, knew its capabilities and advised me which wheels I needed. There was no flannel... See more

Rated 5 out of 5 stars

We ordered a pool from Worldstores.co.uk - dreadful service: hard to contact, paid deposit and no pool arrived. Eventually, transpired that they could not arrange delivery and we received a refund. Or... See more

Rated 1 out of 5 stars

Ordered over £100 worth of product for hot tub at home 2 months ago. Emailed them regarding it and emails got rejected and told 'email doesnt exist' (the email is the one provided on the website) I... See more

Company details

  1. Beauty & Well-being

Information provided by various external sources

National & International Shipment, we specialise in Above Ground Garden Swimming Pools, Wooden / Resin Pools & inflatable Bestway Lay-Z-Spa s along with Water Treatment Kits & Accessories.


Contact info

2.2

Poor

TrustScore 2 out of 5

37 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(37)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good Reaction

I ordered 2 items one £30 and the other £40. The first arrived promptly but not the second item. The email address given for problems (orders2funfantastic.com) bounced, but on going back to the sales e-mail address Sarah picked my e-mail in the evening and the item arrived 2 days later. The items were both good quality.

Michael

May 18, 2018
Unprompted review
Rated 1 out of 5 stars

Ordered over £100 worth of product for…

Ordered over £100 worth of product for hot tub at home 2 months ago. Emailed them regarding it and emails got rejected and told 'email doesnt exist' (the email is the one provided on the website) I then tried to call the number provided on both the website and confirmation email over 20x with nothing.
The money has been taken out of my account.

DO NOT ORDER FROM THIS COMPANY.

March 1, 2018
Unprompted review
Rated 5 out of 5 stars

A knowledgeable friendly and customer focussed company, a pleasure to buy from.

We inherited a 15' by 3' above ground pool in which the water had turned green. Jamie & Emily gave us advice and support over the phone to make sure we purchased the right items to get the back to a useable state and to maintain it.

The pool is now up and running and the children (and us) are enjoying using it.

They could not be more friendly and helpful. It is nice to be able to talk to an online shop who know what they are talking about.

Thank you for your support we are now loyal customers.

July 22, 2014
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

We ordered a pool from Worldstores.co.uk - dreadful service: hard to contact, paid deposit and no pool arrived. Eventually, transpired that they could not arrange delivery and we received a refund. Ordered from Fun Fantastic on 28 May and pool arrived on 30 May. EXCELLENT service!!!!!! Highly recommend this company.

May 30, 2014
Unprompted review
Rated 5 out of 5 stars

Friendly, helpful and prompt service

Jamie from Fun Fantastic visited to help me with my pool as I had a leak in the pipe work and the pressure gauge was broken on the filter. He fixed he leak quickly, ordered the correct gauge and returned to fit it. He also gave some great general advice in keeping the pool water clear for the summer.

I wouldn't hesitate to recommend them to any of my friends.

Great service, really friendly and helpful!

July 26, 2013
Unprompted review
Rated 5 out of 5 stars

OUTSTANDING SERVICE

Our pump blew up when we opened our pool up for the first time this year. I called Jamie at Funfantastic and he got me a new pump and also went out of his way to, not only bring it around on a Sunday afternoon, but he also fitted it for me. He is very polite, professional and I wouldn't have any hesitation in recommending Jamie & Emily at Funfantastic. I know that if I need anything pool related, I can just call them and I know that they will source what I am after.

I am very happy that we have such a fantastic company local to us.

May 20, 2013
Unprompted review
Rated 5 out of 5 stars

BRILLIANT!!!

Fun Fantastic (UK) Ltd have given us an amazing service, the bespoke pool & equipment is far better than we envisaged along with the level of professionalism & care given during the installation. Jamie & his team and Mark & Gareth, you really did go well beyond the extra mile, thank you so very much. We feel extremely confident in recommending the product and your services to anybody who is thinking about using you.

March 23, 2013
Unprompted review
Rated 5 out of 5 stars

At Last A Pool Robot That Works And A Seller That's Honest !

I bought a Vortex 4 electric pool robot from Fun Fantastic because they honestly described it, told me its limitations, knew its capabilities and advised me which wheels I needed. There was no flannel, nonsense or over-selling. They listened and did what good retailers should do, but rarely deliver, gave me solid, useful, impartial advice about the product I was buying. The after sales is great and they clearly have a culture of putting the customer first. Sadly, that's all too rare these days. And the Vortex 4 is still obediently cleaning my pool!

October 2, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent Service!!

I can not recommend this company enough, the service they give to their customers is second to none. Can't fault them, great prices and great service.

September 14, 2012
Unprompted review
Rated 5 out of 5 stars

Very Impressive!!!

Really satisfied with the product and also the delivery. Really professional way of doing business!!! impressed and would like to highly recommend others....

September 10, 2012
Unprompted review
Rated 5 out of 5 stars

Great purchase

Already had hours of fun in the spa both myself and my family. Easy to set up and use. Great service as it arrived the next day. I set it up and used it the following day when it had heated up.

September 10, 2012
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic speedy service and delivery. We always use them for all our hottub supplies.

September 4, 2012
Unprompted review
Rated 5 out of 5 stars

Stoppers for my spa

Ordered new caps fpr my spa as the old was were leaking. Found the site very easy to navigate and find what I wanted, the ordering was also very easy.

August 23, 2012
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look