Certainly one of the worst websites on the internet. The owner (Bassam Karam) and his wife (Georgina Manning) are some the most obnoxious, arrogant, and rude SOBS on planet earth! Stay clear of this c... See more
gamegears.co.uk
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It was great that they sold the game killzone at a price of £32.99, it was generally cheaper than other places and online store, however the delivery took 6 days and their prediction stated 2-3 days.... See more
Company replied
I used GameGears twice, once it was a simple order, i got it and had no troubles, second time around it was a pre-order, i got my stuff on the day, however it was missing the pre-order exclusive t-s... See more
Company replied
I ordered a Christmas present on the 2nd of December. Order status was still "payment received, waiting to be dispatched" on the 13th of December. I emailed them to ask when I could expect the orde... See more
Company replied
Company details
Written by the company
GameGears is your best source to buy Video Games for Microsoft Xbox 360, Playstation 3, PlayStation 2, Nintendo Wii, PlayStation Portable, Nintendo DS and DSi, and PC Games. We pride ourselves with our fast aqnd efficient service, as well as our excellent and friendly customer service. We are not only e-tailers but also Gamers who understand the needs of fellow gamers.
Contact info
United Kingdom
- 08452694264
- care@gamegears.co.uk
- www.gamegears.co.uk
People also looked at
Your worst nightmare...
Certainly one of the worst websites on the internet. The owner (Bassam Karam) and his wife (Georgina Manning) are some the most obnoxious, arrogant, and rude SOBS on planet earth! Stay clear of this crappy website! The "good reviews" are all fake, btw! I heard they shut down, which is certainly a GOOD thing! And yes, Bassam is my brother, UNFORTUNATELY!
You get your stuff, but customer experience is god-awful
I used GameGears twice, once it was a simple order, i got it and had no troubles, second time around it was a pre-order, i got my stuff on the day, however it was missing the pre-order exclusive t-shirt. I called them twice about it, they were very unprofessional about it, giving me some stupid excuse. I took to twitter to complain about it, they were having none of it, they were ignoring me for days, until finally they blocked me... I were having none of it myself, i emailed them and they unblocked me, not for long, i mentioned it once and they blocked me again.
I will never use them again, they are a bunch of kids let lose inside an office.

Reply from gamegears.co.uk
Very Good
Ordered a t-shirt and a Nintendo accessory on the Thursday and arrived on Friday morning.
Will be using again.
Mary
I ordered a Christmas present on the 2nd of December. Order status was still "payment received, waiting to be dispatched" on the 13th of December. I emailed them to ask when I could expect the order. Despite the website stating that a member of the customer service team would be in contact within 24 hours, I had to ring them on the 14th. It turns out that the item is not in stock and they can not get it.
The website should not accept orders for items they don't have. Also, when were they going to bother to let me know that my son would not be receiving his Christmas present? Will never use again.

Reply from gamegears.co.uk
Great service
Free postage and packaging and my order arrived in perfect condition and earlier than expected thanks :)
Excellent service with good communication via email
There was a quick delivery with easy ordering. Tracking of the order was easy as Game gears sent regular emails to update us.
great service
They fullfilled their delivery promise and I am pleased with my purchase.
Not bad at all
Although delivery took longer than expected (8 days), I did receive the game in time for my daughters birthday. I emailed their care team to ask about delivery and got a helpful response within minutes. Would def order from them again and recommend to friends.
Cheap and very quick delivery
Ordered Tuesday, delivered on Thursday - very good value item - recommended seller.
Very Good, Recommend
Everything went as expected. Order arrived in good time and in good condition. Another site to add to my list of good games distributors.
Simply the best!
High value item delivered in brilliant packaging, super fast delivery and no fuss at all.
Great deal, speedy delivery
Got a really good price on my order, better even than Amazon. Delivery was fast, which was great as it was for a birthday. Very happy with the service from gamegears, will definitely shop here again.
Very slow delivery
Wouldn't order from again, took over a week to get a game to me, poor customer service, not interested that parcel hadn't arrived and told me I'd have to wait another two weeks before they would replace it

Reply from gamegears.co.uk
Grrreat gear. On top of your game
Fast,professional service. Very Happy.
Limit their customer's purchases
They had £20 PSN cards for £16. I paid for four but they restricted the order and only delivered just one, claiming that it's only one per customer. This wasn't mentioned in the item description. The day I was told it was only one per customer is the day the cards went up to £18.

Reply from gamegears.co.uk
Slow Delivery
It was great that they sold the game killzone at a price of £32.99, it was generally cheaper than other places and online store, however the delivery took 6 days and their prediction stated 2-3 days. I was dissapointed at how long it took for the delivery even though it was free, but I would much rather pay extra money for a better delivery service. Also there has been issues when phoning up gamegears possibly because they were busy but i struggled to get hold of them for about 2 hours. It is unlikely I will use this website again.

Reply from gamegears.co.uk
Outstanding service!
I have bought two game's from GameGears on seperate occasions and each time have received a very prompt and efficient service, Excellent value for money, I would definitely buy from them again without hesitation,
HIGHLY RECOMMENDED, 5 stars from me.
Very quick delivery would buy from again anytime
I would suggest this site to my friends i have had no issues great communication, excellent service and more importantly quick delivery what more could you ask for ?
service first class and would definatley buy from again!
razer keyboard shows some problems interrmitantly with keyboard responses, i have to unplug the usb and everything seems fine, if problem remains will have to return item
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
