gamegears.co.uk 

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Rated 1 out of 5 stars

Certainly one of the worst websites on the internet. The owner (Bassam Karam) and his wife (Georgina Manning) are some the most obnoxious, arrogant, and rude SOBS on planet earth! Stay clear of this c... See more

Rated 2 out of 5 stars

It was great that they sold the game killzone at a price of £32.99, it was generally cheaper than other places and online store, however the delivery took 6 days and their prediction stated 2-3 days.... See more

Company replied

Rated 1 out of 5 stars

I used GameGears twice, once it was a simple order, i got it and had no troubles, second time around it was a pre-order, i got my stuff on the day, however it was missing the pre-order exclusive t-s... See more

Company replied

Rated 1 out of 5 stars

I ordered a Christmas present on the 2nd of December. Order status was still "payment received, waiting to be dispatched" on the 13th of December. I emailed them to ask when I could expect the orde... See more

Company replied

Company details

  1. Gaming service Provider
  2. Video Game Store

Written by the company

GameGears is your best source to buy Video Games for Microsoft Xbox 360, Playstation 3, PlayStation 2, Nintendo Wii, PlayStation Portable, Nintendo DS and DSi, and PC Games. We pride ourselves with our fast aqnd efficient service, as well as our excellent and friendly customer service. We are not only e-tailers but also Gamers who understand the needs of fellow gamers.


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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Your worst nightmare...

Certainly one of the worst websites on the internet. The owner (Bassam Karam) and his wife (Georgina Manning) are some the most obnoxious, arrogant, and rude SOBS on planet earth! Stay clear of this crappy website! The "good reviews" are all fake, btw! I heard they shut down, which is certainly a GOOD thing! And yes, Bassam is my brother, UNFORTUNATELY!

September 9, 2020
Unprompted review
Rated 1 out of 5 stars

You get your stuff, but customer experience is god-awful

I used GameGears twice, once it was a simple order, i got it and had no troubles, second time around it was a pre-order, i got my stuff on the day, however it was missing the pre-order exclusive t-shirt. I called them twice about it, they were very unprofessional about it, giving me some stupid excuse. I took to twitter to complain about it, they were having none of it, they were ignoring me for days, until finally they blocked me... I were having none of it myself, i emailed them and they unblocked me, not for long, i mentioned it once and they blocked me again.

I will never use them again, they are a bunch of kids let lose inside an office.

October 7, 2012
Unprompted review
gamegears.co.uk logo

Reply from gamegears.co.uk

This customer has gotten exactly what he ordered. He is a Twitter nuisance and the only reason he has left this review is because we was unhappy with the fact we blocked him after several abusing posts from him.

We are not the first or the last company to block him on Twitter as he has gained a reputation for internet trolling.

Thank you.

Rated 5 out of 5 stars

Very Good

Ordered a t-shirt and a Nintendo accessory on the Thursday and arrived on Friday morning.

Will be using again.

March 24, 2012
Unprompted review
Rated 1 out of 5 stars

Mary

I ordered a Christmas present on the 2nd of December. Order status was still "payment received, waiting to be dispatched" on the 13th of December. I emailed them to ask when I could expect the order. Despite the website stating that a member of the customer service team would be in contact within 24 hours, I had to ring them on the 14th. It turns out that the item is not in stock and they can not get it.
The website should not accept orders for items they don't have. Also, when were they going to bother to let me know that my son would not be receiving his Christmas present? Will never use again.

December 15, 2011
Unprompted review
gamegears.co.uk logo

Reply from gamegears.co.uk

Rated 5 out of 5 stars

Great service

Free postage and packaging and my order arrived in perfect condition and earlier than expected thanks :)

March 22, 2011
Unprompted review
Rated 4 out of 5 stars

Not bad at all

Although delivery took longer than expected (8 days), I did receive the game in time for my daughters birthday. I emailed their care team to ask about delivery and got a helpful response within minutes. Would def order from them again and recommend to friends.

March 17, 2011
Unprompted review
Rated 5 out of 5 stars

Great deal, speedy delivery

Got a really good price on my order, better even than Amazon. Delivery was fast, which was great as it was for a birthday. Very happy with the service from gamegears, will definitely shop here again.

March 16, 2011
Unprompted review
Rated 1 out of 5 stars

Very slow delivery

Wouldn't order from again, took over a week to get a game to me, poor customer service, not interested that parcel hadn't arrived and told me I'd have to wait another two weeks before they would replace it

March 15, 2011
Unprompted review
gamegears.co.uk logo

Reply from gamegears.co.uk

Thank you for your feedback,

Your initial parcel was lost by Royal Mail. Their terms and our terms both state that when a parcel is sent within the UK, both parties must wait 15 working days (including Saturdays) to allow for Royal Mail to deliver.

Should the item not arrive within that time-frame, we are more than happy to replace or refund it in full. These terms can be found on Royal Mail's website as well as on www.gamegears.co.uk

We are sorry that you found this to be a negative experience, and we hope you do understand that we have to abide by postal rules and regulations. 99.4% of our items arrive next day in the UK (please refer to other reviews), however some items can get lost or delayed.

May we also state that you are on the Isle of Man which naturally means all deliveries will take a little longer to arrive, being off the UK mainland

Our customers services reps are always very interested in helping you with any issue, and if you feel this was not the case, please contact us and we will take immediate steps to rectify this for you.

Thank you and Regards,

GameGears.co.uk

Rated 1 out of 5 stars

Limit their customer's purchases

They had £20 PSN cards for £16. I paid for four but they restricted the order and only delivered just one, claiming that it's only one per customer. This wasn't mentioned in the item description. The day I was told it was only one per customer is the day the cards went up to £18.

March 14, 2011
Unprompted review
gamegears.co.uk logo

Reply from gamegears.co.uk

Thank you for your feedback,

We do reserve the right to cancel any orders that are deemed for commercial re-sale rather than personal use. We do have a maximum purchase policy, which applies to most items including PSN cards.

In this case customer services found it appropriate to cancel some of the order, so that others can also benefit from this promotion.

We apologies if this has not been ideal, and we hope you do understand.

King Regards,

GameGears

Rated 2 out of 5 stars

Slow Delivery

It was great that they sold the game killzone at a price of £32.99, it was generally cheaper than other places and online store, however the delivery took 6 days and their prediction stated 2-3 days. I was dissapointed at how long it took for the delivery even though it was free, but I would much rather pay extra money for a better delivery service. Also there has been issues when phoning up gamegears possibly because they were busy but i struggled to get hold of them for about 2 hours. It is unlikely I will use this website again.

March 14, 2011
Unprompted review
gamegears.co.uk logo

Reply from gamegears.co.uk

Thank you for your feedback.

We are sorry to hear that your item delayed to arrive and we apologies if this caused any inconvenience. Most of our items do arrive next day, however unfortunately a small proportion of items do delay or get lost with Royal Mail.

We hope you do re-consider purchasing with us again and that if you do, your next delivery will be very fast.

Kind Regards,

GameGears

Rated 5 out of 5 stars

Outstanding service!

I have bought two game's from GameGears on seperate occasions and each time have received a very prompt and efficient service, Excellent value for money, I would definitely buy from them again without hesitation,
HIGHLY RECOMMENDED, 5 stars from me.

March 14, 2011
Unprompted review

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