GetLenses.co.uk 

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See what reviewers are saying

Rated 5 out of 5 stars

I have been using Postoptics/GetLenses.co.uk for many years now and never were there any issues or delays. The ordering process is very simple, the offers great and most importantly; you do get the ge... See more

Rated 5 out of 5 stars

First time I have used this company and a BRILLIANT first experience. I paid just £2.99 delivery and to my surprise my order arrived the next working day. To add to my delight - two free items... See more

Rated 5 out of 5 stars

Door supervisor Bristol. James from AIRSEC was a very professional and yet enjoyable when teaching the classes and happy to give any help when needed. With lots of real world experience it is good... See more

Rated 5 out of 5 stars

At first I was dubious about buying my contact lens solutions online and thought that there must be a catch to why GetLenses.co.uk where so much cheaper that just popping down to my local pharmac... See more

Company details

  1. Contact Lenses Supplier
  2. Eye Care Center

Information provided by various external sources

GetLenses.co.uk was founded by opticians in 2002 and is the UK's largest online retailer of contact lenses, solutions and eye care products. We will save you £100s vs the High Street for the identical products and offer free delivery throughout the UK and Ireland. All our products are bought direct from the manufacturers here in the UK.


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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Loved it

The class was very good. Angelicka was very clear and presented the information very well. Her teaching method was great. She explained the modules very well and used examples and her own experience to make us understand everything.

January 28, 2022
Unprompted review
Rated 5 out of 5 stars

Door supervisor Bristol

Door supervisor Bristol.

James from AIRSEC was a very professional and yet enjoyable when teaching the classes and happy to give any help when needed. With lots of real world experience it is good to see how the training will be helpful in the real world

January 14, 2022
Unprompted review
Rated 5 out of 5 stars

I had a great experience/time learning…

I had a great experience/time learning this course and I liked how how teacher ANGELIKA P taught the class, she really went far and beyond and made sure we were able to receive and digest the information/knowledge taught to us. She made the class fun whilst maintaining a professionalism and generally made it a good experience…. Also had a good experience with zane his class was fun and interesting, I’m hoping when I renew my license I’m lucky enough to get the same teachers/team 🙏🏿🙌🏿😊

August 28, 2021
Unprompted review
Rated 5 out of 5 stars

#doorsupervisorcourse

This course has been a good experience and has taught me a lot of important things about being a door supervisor. Highly recommend! #paulbeast

February 14, 2021
Unprompted review
Rated 1 out of 5 stars

Very angry

I ordered contacts 11/7/2016 and it is now 11/26/2016 and still HAVE NOT RECEIVED MY CONTACTS.. I ordered these contacts in a bind because I ran out of mine.. and I called the number that was provided in my email and it is just a bunch of advertisments and prompts to press numbers. The tracking option has vanished on the email so I can no longer track it.. I am very upset and would like refund.. BUT HAVE NO WAY OF CONTACTING ANYONE.. HOPEFULLY THIS WORKS.. I'VE TRIED YOUR NUMBER ON SEVERAL OCCASIONS AND CAN NEVER GET PAST THE ADVERTISEMENTS . SEEMS LIKE YOU DON'T WANT SOMEONE TO CONTACT YOU. THIS WILL BE MY LAST ATTEMPT AT CONTACTING YOU. I will try and get a refund from my credit card company based on the fact I've been scammed.

A VERY ANGRY CUSTOMER

November 27, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent! Have recommended to friends & family already

I was reluctant to use another contact lense supplier as I have used an online competitor for around eight years! However when I was desperate to order a new supply of daily disposables yesterday having suddenly run out, I was prepared to pay an extra £6.99 for next day delivery with this competitor - their website was 'down for maintenance' for over 6 hours!! As a result I searched around and Get Lenses had the best reviews by far.
Next day delivery for a minimal cost and even sent me sweets in my order. Thank you so much Get Lenses. You kept me informed and didn't disappoint.
Would highly recommend.

August 2, 2015
Unprompted review
Rated 5 out of 5 stars

Never any problems

I've ordered lenses several times now from GetLenses (or Vision Direct or whatever they're calling themselves nowadays) and I have never had any problems, the communication about delivery is spot on and the lenses themselves are exactly as I expected them.

March 31, 2015
Unprompted review
Rated 1 out of 5 stars

3 orders; 3 paypal disputes filed; never delivered orders; falsified shipping records

I have ordered from these clown three times now and all three times i had to file a paypal dispute because they never delivered my order. They provided me with fake tracking numbers for every order but never delivered any of them; the orders were never actually posted, even 15 days after the day their falsified shipping information said they were. This place is so half assed, run fast, cancel your order and let paypal know they are falsifying their shipping records.

December 23, 2014
Unprompted review
GetLenses.co.uk logo

Reply from GetLenses.co.uk

Hi Eric,

From our records I can only see one order which was made and shipped on 15th December seemingly without incident.

I will investigate this further and update you in due course.

Kind regards,
Lindsey Robins
eCommerce Marketing Manager

Rated 2 out of 5 stars

Delays in delivery and no information unless you contact them

I changed to getlenses.co.uk from another contact lens supplier as fast delivery important to me. 2 orders were placed and delivered ok with next day delivery as indicated. However, this time reordered prescription on Tuesday morning as said would be dispatched on same day. Still showing as 'in warehouse on Thursday' so called and they didn't know when would be dispatched as they had "moved warehouse". Explained I needed lenses before Saturday and asked for order to be cancelled so could order from another next day delivery site (as many many sites offer this and same prices for contact lenses). Money had already been taken by getlenses.co.uk despite delay to delivery and was told it will take up to 4 days for refund to be processed - and refund couldn't be processed over a phone as manager needed to be present.

In summary, previously ok deliveries but this time: (i) no communication or notification that there would be delay in delivery - still showing as due to be dispatched last Tuesday; (ii) when called not possible to confirm when order would be dispatched - "maybe today or tomorrow"; and (iii) takes up to 4 days to get a refund.

December 18, 2014
Unprompted review
GetLenses.co.uk logo

Reply from GetLenses.co.uk

Hi Elaine,

The phone number on your account is incorrect so we havent been able to contact you. Kirsty, our customers service manager will email you shortly.

Kind regards,
Lindsey

----------------------------------

Hi Elaine,

I am sorry to read your review and have forwarded it to our customer service manager for further investigation.

Please be assured that someone from our team will be calling you to discuss this matter further.

Kind regards,
Lindsey Robins
eCommerce Marketing Manager

Rated 1 out of 5 stars

Bad service and awfull lenses Biomedics 55

Hallo I sent you a 2 pair af unused Linses back( BioMedics 55) , because they gave me a scratch in My Right eye for a month ago.Was in emergency room,eye doktor and all Said it was the months Linses wich was used max 1 week( The One used pair of them). I sent the rest back to your adress as required and ask for My money back ,never Got answer or excuse.
I have papers from emergency room as proof. I Could not go to work like nurse 5 days , because of pain and Could not se anithing for so Many days,items awfull experience.Used kloramfenikol ,painkillers and Should ho with a special eye closer for 3 days to relive the eye.
I requie mu My money back. It is the smallest Thing your firm Can do.
I wrote you mail,no respons at all.
Hope people understand how dangerous is to buy Linses from internet and how Noone answer you when the dameded happened.
Emanuela Rasmussen
Denmark
Pls do not sent me more mails with adss of your. (Good Linses)


Sendt fra min

December 15, 2014
Unprompted review
GetLenses.co.uk logo

Reply from GetLenses.co.uk

Hello Emanuela,

I am sorry to hear of your eye problems.

Your review has been passed to our team of opticians and one of them will contact you to investigate your eye condition in more detail and obtain a copy of your doctor's report.

Our customer service manager will also contact you once she has looked into this matter further.

Kind regards,
Lindsey Robins
eCommerce Marketing Manager

Rated 5 out of 5 stars

Excellent - order arrived in under 24 hours on standard postage

First time I have used this company and a BRILLIANT first experience.

I paid just £2.99 delivery and to my surprise my order arrived the next working day. To add to my delight - two free items we're included in my well packaged box including free eye drops and a small pack of sweets.

Will be ordering from them again - nice to see an online company actually getting it right!

October 2, 2014
Unprompted review
Rated 5 out of 5 stars

quick service!!!

I originally bought my lenses from my opticians ...however they took 6 week to arrive...get lenses have come within 2 weeks! and they are especially made in the USA as i have a odd prescription!

absolutely brilliant! also the send sweets with the package!

very happy with the service! :D

definitely recommend them to friends and family!

September 7, 2014
Unprompted review
Rated 5 out of 5 stars

Quick and cheap

It gives you what it promises with a quick and user friendly web site. There were candies too in my delivery! Keep it up!

August 25, 2014
Unprompted review
Rated 5 out of 5 stars

First class service every time

This is the second time I have used GetLenses and they are definitely the top online lense shop I have experienced. The very fast delivery and the personal phone call if there is a delay is tremendous customer service. They ensure that the lenses are in first class condition so you know you will not get damaged goods. I am so pleased I found them and will continue to use them.

August 18, 2014
Unprompted review

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