mytrip.com Reviews 

The competitive price attracted me together with the ease of navy

Hi this was your response :

mytrip.com logo
Reply from mytrip.com
4 days ago
Hello,

We would like to inform you that the refund application was submitted on 06 March 2026.
According to the email you received on that day, refund applications are to be authorized by the respective airline before their processing begins on our side.

Unfortunately, we are unable to determine or estimate the time in which the airline will be authorizing our refund application, as the mentioned time frame depends on each airline’s current workload; in any case, the estimated time frame of 30 working days needed for the refund to be finalized remains unchanged.

Thank you for your patience and understanding in advance.

Kind regards,

I DO NOT UNDERSTAND THIS RESPONSE, LIKE YOU SAID THE ESTIMATED TIME FRAME OF 30 DAYS FOR REGUND REMAINS UNCHANGED , ITS BEEN 6 MONTHS?

WHY ISNT THIS BEING CHASED BY YOUR TEAM, WHY ISNT ANYONE CONTACTING THE AIRLINE? My friends have already received their refund months ago.

I booked my ticket from this site but the airline company canceled the flight and for almost two months I didn’t get my refund , and today I received an email from this site after millions of mails and messages saying we will refund but not full refund ? REALLY what a joke site , i recommend everyone person with mind not to use this site .

I did a flight tickets booking for a family of 4 adults and within minutes a confirmation email came with the e-tickets.
Very happy with the service.

I would give 0 star if I could. Worst people ever and they can’t be trusted with your money. Just book direct with the airline it’s less headache. These guy will just keep your money.

I booked a KL–Adelaide return journey through MyTrip, which involved a self-transfer connection in Bali. The itinerary provided a 1 hour 45 minute connection and was marketed with a “self-transfer guarantee,” which stated that in the event of a missed connection, passengers would be rebooked on the next available flight.

When the first leg (operated by Batik Air) was delayed by one hour, we missed our onward Jetstar connection. Upon contacting MyTrip customer service — which itself took nearly an hour to reach — we were informed that they were unable to rebook us because the ticket was a “transit package.” Instead, we were told we would be refunded and should arrange new flights ourselves.

At this point, it was midnight in Bali. We had no local contacts, no airline support on-site, and no practical assistance from MyTrip. We were forced to find airport capsule accommodation for the night and purchase entirely new tickets for the following morning at our own expense.

The key concerns:
• A 1h45m self-transfer window that proved insufficient
• A “guarantee” that was not honoured in practice
• Slow and unhelpful customer service
• No emergency support for stranded passengers

The outcome was a 12-hour arrival delay and significant additional cost and stress.

The experience gave the impression of a booking platform that shifts operational risk entirely onto the customer once payment has been made.

I would strongly advise travellers to reconsider using MyTrip for multi-carrier self-transfer itineraries.

Cancelled my order, second time

The price increased during the process. The same was true for the seats—it wasn't possible without raising the price.

very poor company since 5 month they dint give my refund of flight cancellation direct by airlines they always lie and make promises that they will refund in 14 working days but they dint I am waiting since 5 month for money refund.

Easy, just a little surprise at the end, related to the price

Great experienced!!!!

Great experience

I found it easy and simple to book my trip and ticket.

Worst customer service and claim settlement ever. They will not settle any claims. I paid for my seat for Yyc to ist Turkish airlines flight but the airline did not receive the payment from this agent so they sold my seat to someone else and when I claimed a refund for my seat they denied saying get in touch with the airline. When connecting with the airline they said talk to your fir refund and after 6 months nothing happened as agent says they can do nothing as the airline is responsible for this claim bcz they sold the seat to someone else.
Fraudulent booking agent. Do not book any flight tickets with them as they can turn around and the claims will be rejected for no reason as their system is designed in such a way that you call and talk to a cx service agent where as the department to settle the claim never ever talks on the call so they will reject the claims based on their assumptions.

Avoid at all costs! I wish I had read some of these reviews before booking! I booked 2 flights with them, 1 of which the airline cancelled, I followed the process for the refund, that was in January, it is now AUGUST! I have phone up multiple times (£500 refund due) and spoken to the floor manager who again reassured me it would be within my bank account in 3-5 working days. This obviously did not happen (this is the 4th time they just lied to me). It has got to the point where they've started to hang up on me when I call (recently my a lady named May).
Once again, do not use MyTrip!

They are not refunding my ticket. I have asked less than 10 min after my booking to cancel my ticket, and they have been already more than a week postponing the refund, in oh so many ways. It is costumer abuse.

I spoke already 6 times with the support system! via email, chat and phone. No action taken, no refund offered. No answer sent by their own accord, their system seems to wait that the costumer will break down and stop asking.

Even their reply down here is just another try to cover up. Not even read my comment - all is so wrong. As I have already tried their "official" support system, 6 times!, only to be dissappinted, met "pass the bucket" acts, confusing sentences, and amazing ways to postpone the simple and decent refund.

Do not use My Trip!

IT’S A SHAME
Extremely disappointing experience with MyTrip.
My father paid €1,000 for his flight through MyTrip, and he has never received his refund. It has now been 5 years.
My sister has contacted MyTrip countless times, and we have written proof from MyTrip itself stating that the refund was being processed. Despite all these promises, they have never actually refunded our father.
Now MyTrip is telling my sister that we have to chase the airline ourselves. This is completely unacceptable. We booked and paid for the tickets through MyTrip, not directly through the airline. If MyTrip has not received the money from the airline, that is an issue between MyTrip and the airline — it is not our responsibility.
We should not have to spend 5 years chasing an airline for money we paid to MyTrip. The constant excuses and contradictory information are simply unacceptable.
Booking number: [L8ZBQS]
Five years, €1,000, countless contacts and written promises, and still not a single cent refunded to our father. Absolutely disgraceful.

MyTrip has been telling us for years that our €1,000 refund was being processed. I have kept all the emails and written proof from MyTrip confirming that the refund was in progress. Yet, 5 years later, we still have not received a single cent.
And now they have the audacity to tell us to contact the airline ourselves because apparently the airline has not refunded MyTrip yet.
Let me be clear: I paid MyTrip, not the airline. If MyTrip has a problem getting the money back from the airline, that is MyTrip’s problem, not mine. I should not have to spend years chasing an airline when I booked and paid through MyTrip.
We have all the correspondence, all the promises, and all the proof. Stop passing the responsibility around and refund the €1,000 you owe us.
Booking number: [L8ZBQS]
Absolutely unacceptable. Five years is beyond ridiculous. and I will NOT let you go with this one!!