Harratts Reviews 

Brought a car in April, all things was good, I couldn't found the locking wheel nuts, got hold of the salesman, who said was in the car, but l could not find it, as I was 5 hours away from the garage, l got hold of my local renault garage and there got me a new locking wheel nuts with in 2 days of order me one, still waiting for my money back 4 the new locking wheel nut,

Veh went in for some wiring loom to be fitted. I asked them to check my breaks at the same time and investigate a high pitched noise. They said breaks we ok and nothing to be done. 3 weeks later i took veh for service. They phoned to say the breaks needed doing as they are dangerously low. So they never checked the breaks first time as they said they did. As for the noise, still got it. I cant trust them anymore.

We purchased a car and dealt with Dale who was all smiles and friendly up to the time we picked up the car, once things started to go wrong he didn’t want to know passing us straight on to other departments, we have had several issues with the car and still to date they are refusing to acknowledge these issues.
The after service is absolutely awful they never return your phone calls or your emails, things have got so bad we have decided to cut our losses and sell the car costing us even more money, please be careful buying from here customer care means nothing to them, we will never buy from them again.

I purchased a Seat Leon estate in Dec 2023 and was told it would come with a fresh service and MOT, neither of which were done on collection. Then within the first week, the LED headlight stopped working intermittently (this is approx. £1,000 to replace). I was told I could take the car back in and they would do the service and MOT, and repair the headlight.

After collecting the car again and being told the headlight was working, it stopped working on the drive home so it was clear the issue had not been looked into. They had also not carried out the service and was told I would need to take the car back at a later date for this to be done.

They then took the car back again, this time for a whole month, to fix the headlight and when I eventually got the car back after being promised it was fixed, the light stopped working again within two days. I was also told the headlight had always worked while they had the car, despite the fact that it was not working when one of the drivers came to collect the car.

I then asked for my money back which they eventually agreed to, but this took over a week to get back in full despite being told it would be refunded on the day the car was returned. The car is now back on sale on their website but for around £1,500 more, so hopefully they’ve actually replaced the headlight!

I’m sure if the car you buy works then you’ll have no issues, but the aftercare if you have any problems is appalling and they can’t be trusted to do anything they say.

It was a pleasure to pick my vehicle up well valeted and cleaned

Been taking my car there a few years . Recently signed up to their service plan on the basis that if I wanted to cancel I would get a refund of anything unused . Originally told a repair would be on warranty . But then this changed . Having checked with another garage and on an Outlander chat group the consensus of opinion was it should be warranty work . So I emailed the branch at Wakefield just to ask them to go back and check if it was or wasnt a warranty repair . Emailed at least twice without response or auto response . So I cancelled the service plan and requested a refund . Took the car to another garage who replaced the item for 1/4 of the cost quoted by Harratts who said , in their opinion this should have been done on warranty . After almost 2 months now I have still not had the refunded service plan payment has promised . Told it would be 5-7 weeks . Now being ignored by the branch when requesting more information , requesting to raise an official complaint and requesting details so I can complain to the Financial Ombudsman . Such a shame because prior to this I had a great experience with them but the lack of communication and now being totally ignore is very frustrating , very unprofessional and very ignorant .

Dale was very helpful and friendly . I was able to ask questions and never felt pushed into my decision on anything . Dale explained everything and
made buying my perfect mini very easy . Thank you Dale and Harretts team

Diagnostics and repair, in at just after 8.30 ready to collect just after 11. New team in service reception are keeping up with the established standards set by their predecessors.

Pontefract branch
Outstanding service once again. Contacted twice about car bought there and problem sorted fast and efficiently by service department. Always so friendly and helpful. Highly recommend buying a car from these guys. Thank you

My mother, who is 81, bought a car from Harratts, they forgot to MOT the car, then suggested she have it MOT’d locally as she lives some 60 miles away, this she did Harratts having promised to find the test, this had to be chased and chased by email and phone calls, they eventually funded the test. My mother then decided she wanted to take her old car back as the Mitsubishi was too expensive to run, this was six weeks later but fortunately they still had her old car for her to ‘buy’ back, the whole experience cost her circa £3k, which though a lot of money was completely with my mother to take the loss as she had changed her mind. To reverse the deal she was due to get back £2900.00 which she was promised would be in her account the following day, here we are three days later still waiting for that money to be paid! Would a customer be allowed to take a car and not pay the full amount? Of course not! My mother is 81 and this causes her a great deal of worry, it seems a pattern that Harratts administration lacks any urgency or understanding from a customer perspective! Very very unacceptable and shameful!

From Jordan on the service desk to Dave who picked me up and dropped me off. First class service from start to finish. Thank you

Great service so far from Harratts. Dealt with Matt, no pushy sales service. Reasonable price. Had little stone chip on windscreen. Very quick to sort the next day and at my work so not without my car. I would definitely recommend this garage. So far, so good. Amanda whitfield.

Nathaniel who guided us through the purchase of a car was excellent. He put us at ease right away. He explained everything in detail and asked if we had any questions. He was pleasant and helpful throughout. He made the process a pleasure and is a credit to Harratts.

Just had my Shogun serviced at Harratts Mitsubishi Wakefield for the 3rd Year Running. Great Staff and Top Job Done again. Great to know there is somewhere I can Trust !
Thank you to Joanne and Ross for looking after my car. Best regards Andy.

My Kia was booked in at Arnold Clark for an MOT it failed because of a part that had warn. We rung around for a price for repair. Kia gave us their price, we said we would think about it. Georgina rung back to ask if we had a full service history and how many miles the car had on (it had full service history and had done 36000 miles). Georgina stated that the part was covered under warranty as it fit the criteria. Our car was booked in that day and we got it back the day after. If it wasnt for Georgina going above and beyond we would have ended up paying over £300 out of our own pocket. We are so grateful to Georgina. When we took the car their was another lady on the service desk she offered us a drink and my son some biscuits. What a great service

Had my service done at Harratts Wakefield. Once again a fantastic service!! Cannot fault them!! Used them for 4 years now and wouldn't go anywhere else.

Placed a £100 deposit on a car to reserve it to view later that day, 3 December. I was assured it was refundable. Decided not to buy car, and was told the deposit would be back on my card in a few days. Eventually the money was returned to me on 13 January and only after ringing up 4 times to chase it up. I viewed a different car at a different garage on the same day, but in that case the deposit was returned on 5 December, so it is possible...

Recently traded my car for a used younger one , Harratts Pontefract were a delight to deal with.
Chris and Jack never used "Car Sales " tactics , just gave me the peace of mind to choose the right car and I was delighted with the experience. In addition the part exchange price on my old vehicle was the best I had been quoted.

After recently writing a review on here regarding my treatment from Harratts Renault Wakefield, I wrote to the managing director of the company as the sales manager never rang me back as promised. The managing director never replied, however his representative did, he was not much better and wanted to know why it had taken me 2 months to write to the managing director, as I explained to him by the time the car was rectified 27/28th of October, and his sales manager been away for 3 weeks, stating he would contact me on his return and did not ( clearly not a man of his word ), explaining why this had taken the time it had for me to write. I tried to reply to his response to me and guess what ? He has blocked my emails, having only sent 1, the second one was blocked 🚫. PLEASE THINK TWICE before buying from Harratts Renault Wakefield. They clearly sell goods “not of their usual standard”,that was the words of their sales manager and now the managing director gives the job of him replying to me, to his representative/lackey, who then blocks me ! Great company Not !!!

Harratts Kia Wakefield what an excellent service department Graham and his team are first class purchased a used kia Venga had the car for two weeks and noticed a problem with the clutch called the service department and spoke to Gareth a kia technician explained the problem took the car back he confirmed the problem and Graham booked it in straight away for a new clutch all under warranty even had the car picked up from my home in Notts and delivered back the same day first class service Andrea followed up the next day with a phone call to see if all was ok sales team you should take lessons thanks again to a great service team at Harratts