Would normally have bought from the brand directly but this year I couldn’t find the items I needed as single items! Easy ordering. Not keen on ordering on line as you don’t know of issues in the... See more
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Company details
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Established in 1901 Havens is a specialist Department Store selling quality China, Glass, Cutlery, Gifts, Fashion Jewellery, Perfume and Cosmetics. Our mission is to be experts in our field, delivering quality branded products, competitively priced, supported by a first class service.
Contact info
GOS Unit 3 Stone Enterprise Centre, Emerald Way, ST15 0SR, Stone, United Kingdom
- 01538 807 178
- info@havens.co.uk
- www.havens.co.uk
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Legacy Porcelan.
Beautiful product at reasonable price delivered perfectly packed to my dorstep in time.
No hassle perfect
I was grateful for the no hassle, fast delivery purchase. Item as described perfect many thanks.
Poor product Poor communication
I ordered 5 dishes. 2 arrived substantially scratched and marked and one also scratched but only the once. I emailed them, no repaonse, I called and they don’t pick up. I’m not massively impressed.
Excellent service !
Excellent service !! Fast Delivery !! A VERY HAPPY CUSTOMER !! I would not hesitate to purchase from Havens of Westcliff,THANK YOU !!
over 2 months delayed and less quality of tea cup paintings than at the pics
we ordered february with announcement for 6-8 weeks delivery time. Next announcement was End May, again failure. Next announcement was end of June and that worked. But we had written twice and set a final limit, afterwards we would have canceld the order.
In addition the tea cup is not like on the fotos. Quality of painting is less then the one we have and this little difference - white background or shady one is not on hte product fotos
Sent to Australia
Sent to Australia. Delivered in only a week. Chrystal glasses, very well and thoughtfully packaged.
Thank you, would definitely purchase from here again
Order arrived well protected with…
Order arrived well protected with bubble wrap and paper.
The only problem I had was that having sent off my order and bank details I didn't receive confirmation of my order which made me worry. However, after I contacted Havens they confirmed immediately that the order would be on its way.
Beautiful glass tumblers arrived…
Beautiful glass tumblers arrived perfectly. We are very pleased with your lovely glasses. Thank you. Mrs L A Cherry
Havens: procelain heaven
As previously, Havens has delivered us with a perfect service, rapid, efficient, and beautifully packed.
Thomas Medallion tableware has been our standby for many decades. Now we are in process of replacing some items. Havens will remain our retailer of choice.
Kayleigh was fantastic
Kayleigh was fantastic. The product we needed was not in stock anywhere we could find. She kept us posted on progress with the manufacturer doing another run and when it would be available. Great service.
Excellent quality
Excellent quality! My son happily uses all the plates and utensils I got him.
Great service
Excellent sale and free gift.
I took advantage of their very good sale offers to replenish my glassware and also received a good quality free set of 4 stoneware mugs. Easy ordering and very swift delivery. What’s not to like! 👍🏻😊
Easy ordering beautifully packaged and…
Easy ordering beautifully packaged and delivered promptly
Still waiting for a response…
Still waiting (more than a week later) for a response about replacing a broken plate that was delivered as part of my order despite sending images and an explanatory email.
Shocking response to a complaint about…
Shocking response to a complaint about an item that arrived with a damaged box and peeling labels on the glasses, making it unsuitable as a gift. Despite this, the company refused to cover the return postage for a refund, which is very disappointing.
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