Hawkin 

I have written two emails about an order that hasn’t turned up for my sons birthday and am yet to get a reply. Not happy

Really good and fast delivery. I live in Denmark, placed my order monday 9. of dec, and I Got it today (friday the 13th) the product is perfect, my son is really happy with it. Thank you for the good service and fast delivery

Brilliant ideas and prices delivered promptly.

brilliant. all items received how they should look, none broken. I have ordered several times from Hawkins bazaar. and a few times received free gifts within my orders.

Couldn't be happier with the service they provided.

Ordered some collectable figures from website, and was extremely happy with the way they were package. Really well protected and boxes were in excellent condition. Great value for money offer too - managed to get them here before being released anywhere else in uk!

Very great item From an excellent website! I miss the local store in Southampton since it closed! 5 stars

I ordered a last minute item for my wives birthday. The item was exactly what I wanted, at a good price and in plenty of time for the day. I highly recommend them to anyone.

Easy to order, great range of toys

I have never been disappointed with anything I have bought from this company. On the one occasion when an item arrived broken, it was immediately replaced. My only reservation is that some of the older type toys are no longer available ( I have been buying from this company almost as long as they have been in existence) and there is too much emphasis on branded toys e.g. Harry Potter, Star Wars etc.
The filled Christmas stockings are the best idea that they have ever had.

I received for Christmas an LED Heliball.

The top spinner fell away when I opened the package but I clipped that component part back into place.

Prior to first flight I attempted to charge the item via USB, using the provided cable. This was necessary as the ball would not switch on.

After 30 minutes the charge cable was removed and the "Ball" would still not switch on.

It was clear that the item was faulty and the lipo would not charge. Under these circumstances it is also plainly clear the the ball could not be flown - since it could not be powered.

The person (a relative) who purchased the item returned to your STEVENAGE STORE with the faulty item and the receipt on 3rd January at 4.40pm and spoke to THE MANAGER "Christopher" to effect either a refund or a replacement.

My relative phoned me whilst in the store, clearly annoyed and upset, and told me that the manager of Hawkins Bazaar was refusing to refund or replace the item as, in his opinion, "it had been flown and crashed".

I asked my relative if I could speak to the manager. I spoke to the manager by telephone. It was clear from the conversation that the manager was prepared to make unjustified assumptions, to take a stand and to make the unwarranted accusation of deception against a customer and to deny a customer their rights to a replacement or a refund. The manager insisted, incorrectly, that the ball had been flown and crashed. I suggested to the manager that he should try charging the ball to see for himself that the item was not capable of flight but he refused to do this.

I explained in very clear language the problem but the manager expressed his unwarranted opinion that it was NOT a manufacture fault and insisted that he would not provide either a replacement or a refund. The manager admitted during the conversation that he could not explain how the item could crash if it could not be flown but still REFUSED my suggestion of attempting to charge the item in store - a simple action that would have demonstrated the fault as described. The manager continued to hold his erroneous view that the item had been flown and crashed.

I do not like to be falsely accused and misperceived. I do not like to see anyone else falsely accused and misperceived. The manager "Christopher" of Hawkins Bazaar Stevenage was prepared to make false accusations and has demonstrably denied a customer their rights to a refund. This is totally unacceptable behaviour and I make this complaint formally with a view to ensuring that Hawkins Bazaar change their attitude towards the public and ensure customers are no longer treated with unjustified disrespect.

I declare and reserve the right to make full disclosure of all prior and future communications regarding this matter, including photographs, emails and telephone communications.

Best regards,
David von Janowski BSc, (BMFA).

Worst company ever when things go wrong I log complaint by
Letter 8 weeks age no reply so email customer services on Monday no reply never again would shop with this company as don’t care when things go wrong complete joke also Norwich store is bad bad

I love Hawkin's Bazaar shops but online where I tend to do most of my shopping is a different story. Their website is clunky, nowhere near as intuitive as so many others and they just don't describe products accurately or with enough detail, fine if you know exactly what you are after but really awkward if something just looks interesting as it can be difficult to compare with other sites. Also beware, "3" ASSORTED FERRARI- 24 PC DISPENSER" does not mean you get 24 "matchbox" cars in a cardboard display as the picture shows, oh no, you get one random car and that's it, for £5. From a bargain to a rip-off in one easy step.

We had a few teething problems with a helicopter we bought from Hawkin's Bazaar. They responded immediately with no fuss and replaced firstly the manufacturer faulty parts and then the whole unit. Not everything in this world goes according to plan and it is nice to know that in the event of a problem someone is there to help you out. I would not hesitate to buy again from this company or to recommend them to others.

Good shopping experience. Quick delivery and great purchase.

I guess the true test of customer service is how things are delt with when something goes wrong. I had a fault bit of track on a scalextric that I purchased. They sent out a replacement part by first class arriving in time for my son's birthday. Fantastic!

A professional looking website with a myriad of products. Only problem is the order did not arrive.

Love to look around the shop. I love buying some of this crap. Stupid and expensive but cheep rubbish. Must be there though.