Hermes Europe 

Absolutely disgusting delivery service!!! Ordered 12 separate items from EBay that all seemed to use Hermes, been a month now and have not recieved even one of my 12 items, all Xmas presents for my children, online tracking either says with courier or sent back to seller, or saying its been delivered and signed for, which it certainly has NOT.. I have missed several days off work or rushed home from work to wait for items that have never turned up!!! The correspondence is disgusting and non existant too.. No calling card, no text, no phone call, no email, nothing!! When rang up to complain or ask where parcels were was asked the same 3 questions by a damn robot no human interaction what so ever, how is this vile "company" still running or used by retailers and sellers??? I have lost over £200 worth of goods due to these disgusting fraudulent sack of sh*ts!!!! EVERYBODY AVOID HERMES......!!!!!!

As everyone else has said, they're the absolute worst!!!!! Its unfortunate that I cant choose who delivers as ordering through a 3rd party... I've actually paid for next day delivery and my parcel does not turn up the next day. Ridiculous. Going on holiday tomorrow so was completely pointless.
With all these bad reviews I'm surprised they're still up and running.

Impossible to deal with, still waiting for a representative to contact me regarding a delivery that should have been made 6 weeks ago.
Live chat ITS A JOKE they just want to keep fobbing you off and hope you will go away.

Was meant to receive a delivery today but am after the latest delivery time and still not here. Feel like I wasted over £50 with the retailer. There will be some very cross phone calls tomorrow

Absolute joke, four supposed deliveries this week all different retailers, one never delivered because it was apparently damaged but still been charged because Hermes have not provided proof to retailer and it has not been returned, so can only assume stolen by driver. One returned to retailer without even bothering to attempt delivery. One ruined because they thought is sensible to Chuck package over the back gate in torrential rain because no one was in, and finally, damaged one by squeezing it to fit through letter box. All have cost me, no response from Hermes, no phone number to call. Absolute joke of a company and couldn’t care less, ignore complaints, and do not even allow you to speak to a human, record message then disconnects.

Ordered my holiday shopping for over £300 next day delivery and HERMES LOST MY PARCEL ! NO CONTACT WHAT SO EVER ! AVOID AT ALL COST

I really want to give zero stars. These are the absolute worst and should be closed down. They "lost" two parcels I was sending to customers, high end hi fi equipment so I'm assuming they have been stolen. No customer service, only automated lines. In the end I had to email the CEO which resulted in a reply from the CEO complaints department. Haha, the service is so bad they have to have a department to deal with complaints to the CEO!!!!! AVOID AVOID AVOID... you've been warned..

Received a very large parcel thrown over a six foot gate into passageway between our house and neighbours. Didn’t realise they employed basketball players. Shocking regard for items people have brought and paid for to be delivered to you in person

If I could give less than one star, then I would.
Worst service I have ever received.
Driver lying and saying my husband signed for the parcel, when my husband was out shopping with me so impossible.
Refusing gps location, refusing to let me speak with driver of management.
They are thieves

This is a terrible company. I’ve lost count of the number of times they claim they have attempted delivery when someone has been at home all day waiting. No customer service support. If you’re sending anything use a reputable company like DPD.

Wasted hours (and days) for deliveries which do not come as scheduled. I feel sorry for their over-worked staff who often have to bear the brunt of customer's frustration. This is a terrible company and I try to avoid cheapskate companies using the worst courier I've ever encountered.

The staff who deliver are good, the company is CRAP, NO customer after sales, you can't phone them, email, chat does not work

I try not to share bad reviews generally, I like to think that my experience is a one off. In hermes' case, I've had two experiences, both of which have left something to be desired!

The first of which, I ordered a car seat and travel system from a well known high street chain, on the day it was delivered it was pouring with rain, both my husband and I were at work. He returned 2 hours after the parcel had arrived to find they had been left in our back garden in the rain. Both boxes were soaked, had the products in side not been covered in plastic, they would have been ruined! I contacted customer services and left it at that.

Two years later we have ordered a large christmas gift for our child, to find it had been 'delivered' whilst we were out. I use the term delivered very loosely here, considering it was leant against our front door and the 'could not be delivered card' was casually strewn on the floor...well done Hermes!!

I received a delivery at 11.52 am on 11th November 2019,the condition of the box and it's contents was in an appalling condition with many rips on most sides.
The driver passed the parcel to my wife with the least damage facing her,he then made a hasty retreat and was gone before we had noticed the extensive damage.Upon inspection there were pieces of the box badly torn,on the inside the damage was extensive,the framework of the easel frame had long splits,wooden supports were damage and the blackboard had a hole in it!
See attachments
I phoned Hermes helpline and finally got an answer,I was advised to return item to my nearest branch Smyths Toys (Portsmouth,Hampshire) over 20 miles away, or could have item collected from local pickup point,but item was too large,so I contacted the supplier (Smyths Toys) who unlike Hermes were very helpful,They have since repllaced the easel and I have a refund,but not for out of pocket expences ie traveling 40 + miles to get replacement I tried to phone again earlier today at 2.18 pm and was advised that the opening times are 9am? - 6pm the answer i got was our offices are now closed for the day!!
The service from Hermes has been attrocious, I had no choice to select the carrier,but in future I will not use Hermes by choice.
Today is the 16th November,still no reply from Hermes.If I could I woud award them with MINUS poins,they are that bad.Avoid them like the plague

My Mrs bought for me a bit expensive birthday gift. I got a message, for delivery day and time, I was working then. After they wrote, your package delivered to the safe place. Came home but the package was nowhere. Not recived calling card, and the delivery photo was usless, nothing on photo. The Item was deleted from ebay. Hermes said, the investigate was unsucessful and refer me back to the retailer. I saw here, Im not the only one with exactly the same problem. So what is it? New scam?

Expected a delivery on 14 Nov but nothing came on 15 Nov Hermes says parcel delivered at 3.59 and signed for. Signature isn't mine parcel not delivered either. Theft and dishonesty! My parcel on eBay should of been collected too but didn't so in short I've a parcel I'm claiming I don't have, a signature that has changed and looks like nothing I could scribble, a parcel for a customer on eBay which I've decided to keep for myself and Hermes is run so efficiently........Yeah right! Do me a favour. Where is my parcel and the person who signed for it is a thief and a liar, how's that for honesty!!!

Lost parcels, promises of updates and then nothing. I don’t know why companies still use this company and why they are still allowed to trade given the reviews. It appears to me that there is an investigation required into what is actually going on.

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Parcel meant to be delivered between 12.00 and 14.00, nothing arrived.
Checked track your parcel-it states that delivery attempted at 12:58, no body was in.
Two adults in the property at that time, neither are deaf.
Checked our CCTV - nobody visited..
Why the fabrication?
Hermes you have a problem here-get it sorted.

If I could give zero stars I would. They were supposed to deliver my parcel on Wednesday. Update at 7pm “check back in the morning”. Which morning? It still says that and we are days down the line. Tried to live chat...non existent? Rang but cut me off....come on Hermes

Unbelievably, chronically awful. I will no longer buy from organisations which use Hermes as their carrier. Period.

I wrote a very lengthy e-mail to their chief executive last week setting out in great detail my reasons for extreme dissatisfaction with his company. Did I receive any response? I'll leave you to guess...

In my opinion this outfit fully deserves their appalling reputation.