Holiday-Velvet 

decent. bad service mostly. support sounds like incompetent but they got the job done

Thank you for everything everying was perfect!

Lovely service, Would recommend!

Comfortable flat. Great location. We did have some problems with the dishwasher followed by a power cut, but they were sorted out.

We booked a lovely apt, Veneto Deco, through Holiday Velvet as well as a car to pick us up from the airport. After payment, we received instructions on where to meet the driver-they were incorrect and the shop they said to meet in front of has not existed for a least a year we were told. The driver did not turn up so we called him. He said he knew nothing about it, would check and call us back. We waited 20 mins and he never called back. We kept calling him and he hung up or did not answer. We also called both the Holiday Velvet "emergency number" as well as the office number (it was not 6pm in the UK yet) and there was an answering machine.

We then became concerned and called the apt owner who was lovely and told us to take a cab. In the cab more than half an hour later, we received a call from James Burrows of Holiday Velvet who said our driver had confirmed the booking, it was 'not his problem as it was not his company' and he would call the driver to find out what happened and call us back. He never did. That was the last we heard of James and we will ensure that our friends and family do not use this company. Unless you want to be stranded, ignored and lied to, do not use this company.

The apartment, owner and service by the owner was lovely and impeccable. We advised him to list with another company and I hope he does. Don't ruin your holiday-use another company.

This was our first experience vacationing by renting an apartment in Europe, and we were a little worried about attempting this. However Holiday Velvet walked us through the process, letting us know what we needed to do, answering any questions we had , and made our stay in an apartment in Montmartre a once in a lifetime experience. The apartment was just as advertised, and more. We were always made to feel that if we had any problem we always had a "friend" to call for help. I would recommend this company to anyone who is planning this type of vacation.

We booked a 3 bedroom apartment for 5 people through holiday velvet to NYC 41 West 46th Street, First impressions the hallway and landing area was filthy dirty with electrical cables hanging from walls and ceilings.
Inside the apartment was no better hardly any lighting and live cables handing from walls, no smoke alarm, no fire escape (we were on 3rd floor) no windows opened and there were restaurants down below, if there had been a fire we would have been trapped. Toliet door lock broken, had no heating or hot water for 2 days, this apartment is totally unacceptable to rent out to holiday makers, the photos on Holiday Velvet website did not give a true impression of what the apartment was like. When complained we had no hot water nothing was done about it. Will never book again through Holiday Velvet or recommed to friends

it was excellent being met and taken to our accommodation.

Appartment in Rome was dirty and bathroom smelled badly of urine... Garbages cans were disgusting that we did not want to touch them and we did not use the kitchen... Oh! and wifi "included" not working until the day before we left... Great not even an offer from the landlord to adjust the price...

On the other hand your service to reserve for a car with chauffeur from and to the airport did not show up. Not reliable even if I called the person in charge he said he would call me back in less than 5 minutes... Nobody called back and when I called again not taking my call... Super and full of respect! I am just happy I did not pay in advance via your site... It would have been lost money and nobody responsible for it.

This apartment was large by European standards and very nice. The owner, Tadeusz, met us at the house with a bottle of wine, flowers and a few groceries. He also took us to the airport at the end of our stay which required him to get to the apartment at 4:00 am! He really went above and beyond any expectations we had. The apartment was clean and well kept and all 5 people were comfortable. I would definitely recommend this apartment and we will use it again when we return to Gdansk!

The place we stayed in was a small, cozy, ground floor converted duplex. As an apartment, it was somewhat dingy and basic. Downsides included non-functional AC (cooler outside than in apartment), and dangerous stairs for the loft bedroom (very steep metal funky design), and the clothes dryer doesn't work well either. Nevertheless, the experience was great (as we only slept there primarily) because of the location and neighborhood (central to everywhere, close to nice beach and all happening along the shore, easy access to groceries and neighborhood feel of bars and restaurants to choose from). Would definitely come back to this neighborhood but would likely choose another apartment.

The apartment is spacious and located at a very convenient place. Although the check-in office is not nearby but the office is near to the bus terminal so considered convenient. Nice place =)

all the arrangements worked like clockwork and the person meeting us at the airport was excellent and similarly with the lady showing us the apartment made us feel welcome. There were 4 of us staying in the apartment and we enjoyed the facilities immensely - and the location could not be better. The only item which we thought would be of concern to some prospective renters was the 54 steps from piazza to entrance (we managed them OK) Just loved it -Will go back next year for sure.

This apartment was all that was stated and as it appeared on the internet. The beds were comfortable the location central and yet quiet. Vinnod was
waiting for us when we arrived and gave very detailed explanations re
the use of range, washing machine, keys etc. Air conditioning worked well
and was certainly welcome after a hot day walking around Rome. There
was plenty of hot water . We have 2 MINOR complaints. The kitchen is small. Don't plan on eating with 8 people at the table. And the sofa bed in the living room has a fold and is not very comfortable. However it is certainly worth the price and we would stay there again.

The apartment was simply not well cared for - we arrived and were left with only 1/2 a roll of toilet paper, zero paper towels, minimal amount of bedding and towels, and other amenities that one might take for granted. The wi-fi internet was horribly slow. The walls had holes where it looked like someone was going to put in an electrical outlet but changed their mind and left the whole. The tv was an old CRT screen, remotes did not work with any of the equipment. Bathtub was too large for the room - you had to literally dance around the corner to open the door and get out. Toilet itself was not efficient at all either - wasteful of water, and didn't do the job of flushing away waste very well either.
Our contact from the company was not the easiest to work with to get anything done, and meeting with her was a bit more difficult than it needed to be, as she was late the first time.
All together, I would not recommend this apartment to a friend. The location was good enough, next to mass transit lines which we used everyday. It was nice to have a balcony for cigarettes. But those two positives are not enough to counterbalance the negatives and the general disappointment with this rental. Sorry to say it, but that's the truth of this Berlin experience.

There was no problem at all booking, arriving to and living in the apartment we stayed in!

Easy to get in contact to the Holiday-Velvet personel and fast answers.

Well positioned apartment in Venice. Nicely furnished and well equipped.

I rented two apartments in the same building, the one downstair had no hot water (had to use the shower upstair) there was no soap to wash your hands or to wash your drinking glasses. In the unit upstair the air condition didn't work the batteries on the TV remote were on the counter fully corroded ( I didn't care about the TV but it shows poor care) The Wifi did not work, the password was not accurate. I called maintenance and left a message but nobody called back or came by to fix anything
Happy we were there for only two days

Our stay at Porta del Pincio was very enjoyable. The location was superb
and we were able to walk or use metro everywhere. The bedroom/bathroom numbers worked out fine for us since the sofa folded out to make a bed. We enjoyed dining on the terrace a couple of evenings. On another note,however, the power situation was not good. We had to turn off air conditioners to use dishwasher or laundry and at times the hairdryers (three females). The contact person was extremely responsive to our first power failure and we were most grateful. After we learned the drill we were able to handle the outages..it would be most helpful to have more information on the operating of the apartment and to have as well a coffee maker. We wound up buying one and took it with us to Florence...where there was already an automatic coffee maker. All in all a good experience

Booking with Holiday-Velvet online was straightforward, and there is a discount for those with a code (ask an agent). Their website is relatively easy to use and has a lot of good information. We stayed recently at the lovely Rome Fontana Grande apartment, which was much larger than we expected. The furnishings are in good taste, and everything was in good working condition. The Pros: spacious living room / dining area; WiFi; good air conditioning; small elevator for luggage; well-appointed kitchen / breakfast nook. The property manager, Geraldine, is very pleasant and helpful. The apartment is in a great location, and we easily walked to sights such as Trevi Fountain (alas, undergoing major renovation in June 2014), Quirinale, Pantheon, Spanish Steps, Villa Borghese, multiple piazzas (Navona, Popolo, etc), and shopping. The apartment is a short taxi ride from the Termini station, the Colosseum / Forum, and Vatican City. There are coffee shops, good restaurants, and a couple of grocery stores nearby. Small Cons: sturdy bunk beds in second bedroom may not work for everyone (but more than fine for our teenagers); not enough hot water for more than one person to take a shower at a time; missing a loveseat in living room; ask manager how to use the washing machine. But the place was overall great, and we definitely recommend it for a smaller family. We would stay in this apartment again!