Very 

Awful customer service. Awful returns process. Awful online experience.

Avoid at all costs.

Furious!!!! WORST COMPANY EVER. STAY AWAY FROM THEM.
I paid off my account and they haven’t update my credit score. Ive contacted them and as per usual you cant get in touch with them and they don’t reply via the site.
I have told them to make sure my credit score is updated otherwise I will sue them.
Do not tell me to contact you, you need to make it easier for your customers now you’re decided to stop accepting emails. Why would I bother. You’re a disgrace.
I ordered stuff from them I then went into locKdown couldn’t get hold of anything to help me to arrange a collection all I got was ‘we can’t deal with your query please try something else’. What a joke I have to break lockdown go return my parcel because they have taken alway the facility to contact them.
DO NOT TAKE ANY NOTICE OF OMAR OF ANYONE ELSE WHO REPIES THEY ARE JUST TRYING TO SAVE FACE.
They are a disgrace to people in this pandemic!!!!!! So not helpful.

Bought a £200.00 Christmas tree from Rip-off VERY
Endless calls to fake email addresses calls to fake customer care numbers!

No one ever arrives to collect the parcel...

No one to talk too reference any kind of refund, seriously need looking in to by trading standards etc,

Owned by the BARCLAYS TWIN BROTHERS who are multi billionaires apparently worth £37 BILLION
but won’t give £200.00 pounds refund to families at Xmas time!

YOU HAVE BEEN WARNED!

BUY NOTHING FROM THESE SCAMMERS....

recieved a rather dodgy supposidly brand new coffee machine that blew my electrics called them the following day to
say it was being returned as could of caused a fire and would like a refund as it faulty obviously and yes you have guessed it still no refund ive proof its been delivered and accepted yet after being fobbed off again and again rather than give me my money back their saying its lost where ? in your building even after posting on media platforms i get an automated response do any humans actually work at very or are they all autobots

Further to my previous saga trying to resolve my complaint with Very, which has been ongoing for months now, I just finally got a response via a complaint logged with Resolver on 22nd April after failing to get anywhere with Very directly and although they claimed to know nothing about my complaints (via the account, in writing and via Resolver) they gave me an email address to reply to. So I did and as yet no answer but I think for the common good EVERYONE should have this address without the performance I had getting it. Their email address for complaints is
Triage1 'at' theverygroup.com which took me 10 weeks to obtain so feel free to use it liberally!

I purchased an item about a month ago. I asked for it to be dropped off at the local collect point. I couldn't pick it up due to family reasons. The product was returned and was told i should expect a refund with 14 working days. 14 working days has passed and then told it would be a further 3 working days after chasing it up. 3 more working days pass and still no refund. I have chased this up again. This is not a good service to use. I will avoid using this company from now on.

Try ISME! Have been pleased with all my purchases, all delivered promptly. Have a look at the easy to use website, think you will love it. Enjoy and shop till you drop.

Bit disappointed as the outfit was not susitable. The belt kept dropping off the dress. But I still had to pay for postage. It was not clear that I could have had the only Item I needed sent free of charge for me to collect. May not use them again. Sorry.

Had a horrendous experience with a faulty Kindle. Picked up by them early August and was told up to 2 weeks to assess. After 2 weeks they had refunded me but back onto my Isme account and that's where the trouble starts.

First phone call resulted in being passed from department to department and finally told I had to have a cheque and it would take up to 10 working days to arrive. Sure enough after 2 weeks no cheque. Another phone call (which we are paying for using the 0844 numbers) where I was informed I shouldn't have been told I needed a cheque and they would refund it onto my card but it would take 5 working days.

5 days later, they've only refunded 2/3rds. Another expensive phone call and promised to refund the rest within 5 days....yep you guessed it, no refund.

I emailed and got no response. Rang up and got through to call centre who kept me on hold for 10 mins and then told me the reason it hadn't gone through was because I hadn't paid on my card. Really? I had a bank statement in front of me proving I did. They then told me they would send a cheque within 10 working days. Well to be honest I lost my temper at this point and was told to ring their Excellence (ha!) call centre the next day.

Rang at 8am and got through to a geezer who had a very poor grip of the English language (innit) and said he didn't know why it hadn't gone through as they had "pressed the button" and it must be my bank. Oh....my...god. He's pressed it again and said within 10 working days I would get my refund. I asked why the Isme call centre had blatantly lied about the payment not being on my card and he couldn't answer. When I informed them I would never shop with them again he said that was up to me.

Shocking!

Let's see if I get my money back.

I recommend customers to stay away from this company!!!

This year I had purchased a laptop for uni and a few other accessories for university, hoping to pay it off with my university loan in one years time interest free.

However, I am now stuck in a position where the company makes me pay a minimum of 5 pound every month. Let me highlight that i had chosen to pay later to avoid needing to remember to pay every month.

When I called the company they claim that the charges are for delivery and insurance, and the sales advisor states if you pay now you will not have anything to pay next month. YET, the next month when i log in, it shows that i have to pay. THE PAYMENTS ARE SO CONFUSING.

I believe the company are tricking the customers with all these hidden charges and unexplained arrears, otherwise all i would have to pay would be the initial amount agreed upon when the plaintiffs accepted my offer to buy.

The company is not complying to the UK's consumer rights. I had cancelled a suitcase, in which case the company took a good moth to credit back. Moreover, I had not received a very valuable item, and the company are not doing anything to investigate the items whereabouts or credit the amount back into my balance.

In addition, the sales advisors over the phone have no idea what they are talking about, and usually repeat the same thing, making the customer feel as though they have entered a maze with no way out.

I advise consumers to stay away and only use if you are willing to take the risk of being treated like a fool.

The order was easy to place, with instant confirmation and, delivery within 48 hours. Kept informed at each stage of the transaction. Cannot fault the purchase/delivery arrangements in place.

am satisfy with there service will be ordering again.

This company is an absolute joke. I can not believe how appaling their customer service is. I have made over 15 calls to try and sort a return. The pushchair is faulty and can not be folded. Which i explained in detail everytime. They arranged 5 times to collect it and eveytime it wasnt taken. Every person I have spoken to have lied to me or mucked it up in some shape or form. They finally managed to pick the pushchair up and I am now awaiting what they are doing about it. No one seems to care I have no pushchair now. Called for an update and got patronised by some idiot who thought i needed to be taught how to count. I am fuming to say the least and once this is sorted I will be terminating my account never again to use this company or any of thier sister companys. Absolutley terrible.

Excellent company have been with them many years allways excellent service with delivery and returns.

Plenty of choice and excellent value good quality home and personal
goods.

If I need anything I allways ckeck Isme first and 9 times out of ten they can fullfill what I need without have to shop around.

I ordered 3 items with a voucher code for £20 off a 60 spend....
i used the voucher and spent around £67. I had the parcels delivered to the local garage for collect plus... parcel one collected, a few days later i had the email parcel two was in store... i went to collect they wouldnt give it me because they dont do collect plus no more.. parcel three the delivery was rejected. I called isme... they canceled my order and re orderd to a different store, i then got charged for one item twice, after weeks this was sorted i have been invoived now and they have reveresed the original voucher so i now owe money when the voucher was valid!!! i have been in communication via phone and email and nobody knows or understands this!!!! absolute monkeys!!

simple way to shop from the comfort of your own home and the collect option from your nearest collection point adds to the simplicity of the experience

ordered a 650 pounds digital camera imagine our shock when parcel turned up with an invoice saying camera but in fact the item was an 8 pound soap dish? still ongoing communication with the fools.

I have placed an order for 3 item, Isme charges for item on dispatch, after 2 items being dispatched to me and charged correctly, rather than charging for the 3rd item only £11 they have charged me £51 a total for the full order, overcharging me £40 on top of that they promised me via email a £15 offer your next order which they refused to issue saying ‘I was provided with incorrect information’ even though I was sent an email.

The service is ridiculous having spent time trying to resolve this issue and explaining myself over and over again I get nowhere
The service needs to improve, mainly on communication regarding procedure as every single person I spoke to provided me with different information and nothing can be done to resolve this during the call , I have to wait several working days to get MY money back!
I will never order from them again I will be sure everyone knows what service they offer.
Please be aware before placing your order, if something goes wrong or you are overcharged you will spend at least 30minutes on the phone and your issue will not be resolved!

excellent service brilliant company

Product that I ordered was exactly what I was looking for.

However, I paid extra to get next day delivery on the Saturday between 7-12 and then it never came, I was then expecting it to arrive between 12-7 on Monday, however then I got a general text saying my order would be delivered between 8am and 9pm on Monday, and any problems to contact the courier.
Having paid extra for delivery I will be hoping to get some kind of refund as I was hugely inconvenienced and had to take more time off work to be in.