justbeautifully Reviews 

Ive been using this company with no problems for several years. re-ordered in august and still havent had the goods. dont answer the phone and dont answer e mails

I have ordered goods from Just Beautifully in the past 3 years, the first order had goods missing which they then resent. Second ok. Third order, took money immediately, had no order confirmation only payment confirmation. No goods have arrived after 9 weeks, no answer to emails, no phone calls returned after leaving messages on answering machine. Going through process of having my money refunded via my credit card not very hopeful I will get it, as I need proof from them that the goods were sent but not received, or not sent at all, how can I obtain that if they do not reply to any form of contact. In short do not use them.

I've bought Brazilian hot wax with Just Beautifully three times in the last 3 years. First time they misdelivered it to a slightly different address but in the end I received my goods, second time - no problem, but recently for the third time the goods simply did not arrive. They did not send an order confirmation (but money was deducted immediately) and their website account is a mess (according to it, I've bout £1500 worth of stuff, what).
I made several attempts to contact the company (twice by calling them - goes into voicemail and I get no call back despite leaving all the details, three times my email including using their website messaging, even by Facebook) within a month. No reply. In the end I had to go through PayPal to have my order refunded (which only happens if the company does not contact PayPal either).
After 37 days of placing the order they finally contact me via Facebook with apologies and claiming the goods were sent but obviously I did not receive them.

This website is untrustworthy. They will take your money, fail to send you a confirmation email and ignore all correspondence you send to them. Had to open a PayPal depute to settle the case.

Took my money on the 4th November and have now finally agreed to re-fund me (18th November) after pay pal got involved.. No communications, probably the worst customer service I have ever had. No confirmation email, no replies nothing. I regret ever coming across there site and wish I had come on here to read reviews first. P**s poor

I found Justbeautifully on Google and I ordered two hairbrushes on the 9th October (it is the 26th today). No confirmation email, no hairbrushes but monies have been taken from my bank account. Having continuously been greeted with the answer machine on their customer service number, i Facebooked them last week sending the Paypal acknowledgement. After a lot of confusion the helpful/apologetic employee said it had all been sorted and that I would get an email confirmation and the hairbrushes would be dispatched. Now almost a week on, still no email or hairbrushes. So I Facebooked again today and apart from a 'the order went to our warehouse last week for dispatch, I'll grab the tracking number from them now and do you have a telephone number/' I have heard nothing more. Truly appalling service. I work in the service industry and if my Team worked in such an ill-disciplined manner I would be out of a job! i have given 2 stars rather than one as the person that Facebooked me last week seemed to be helpful and polite. All I really want are my hairbrushes!!! Failing that an immediate refund. Do not use - overall the reviews are terrible.

I have been a just beautifully customer now for a number of years and I will not use anyone else.
The customer service cannot be faulted I have had an issue with 1 product in 3 years and the lady I spoke to was exstreamly helpful and sorted the issue straight away!!
Orders always arrive well packed and on time!

Cannot be faulted!! Top service

I don't really tend to write reviews, as I usually buy from well known reputable websites. I do about 80% of my shopping on-line, so I am not knew to the experience (who is these days).

I was looking at purchasing a Herstyler curling wand as a Christmas gift for my wife, I did the usual searches via search engines and Justbeautifully came out trumps on price fro the product. So I visited their page (thought to myself looks good), also checked review sites and people seemed happy, so i thought why not.

I purchased the Herstyler on 30 November 2014. Problem one occurs, I don't receive a confirmation email for my purchase, this concerned me. (I checked everywhere) I was able to get over this as I was able to log onto their website using my email address and view my order, so I let it go. So it gets to around 10 December and no goods + no status update emails from the company. So I decide to give them a call and see where my goods where, I managed to get through to a very nice woman who told me their lead time was 12 days from post (10th was about 10 days) , I questioned not receiving a confirmation email. (she said she would investigate).

The 16th arrives and still no product has arrived (it being the weekend I thought I wouldn't bother and see if it turns up Monday). Monday arrives and still no product, I am getting annoyed by this point. So I decided to call them again, and the same lovely woman answers. She apologises for this delay and asks me to hold while she finds out from the courier where the product is. Turns out courier have lost the product, I then stress that this is a Christmas present and I really need to it, so the woman say she will send out a replacement with a speedier courier service and this would arrive by Thursday 20 December (again no confirmation email or courier details), I thought to myself slightly annoying but as long as I get it I don't really care to much.

Guess what Thursday comes and I still have not received the goods, So Friday I give them a call, this time another woman answers who is equally as nice and helpful. (they are nice, then so am I) so I explain what has happened , I am put on hold while she investigates. The woman then tells me that they were out of stock for this product and the warehouse received the second order, but did not bother to inform the sales team it was out of stock. I explain the urgency (Christmas is in 5 days) I am put on hold while the woman speaks to her manager. she informs me her manger has authorised me to have the upgraded model (£30.00 more) at no cost, she would contact the courier provided my details and they would be in touch she assured me Monday 22 December it would be with me (I'm actually chuffed at this moment, upgrade hell yeah). we end the call in good spirits and about an hour later I get a text from courier stating delivery was booked. ( I'm thinking its actually going to happen).

You'll never guess, but it did not arrive Monday (fuming now) but the courier sent me a text and email to say delivery will take place on 23 December.(Great stuff i have pulled it off).

The big day, courier text and says it on its way ( I'm ecstatic upgraded model + 2 days before xmas) so the delivery takes place at my place of work. I rush down to reception collect my parcel and open the package)

My heart then sinks slightly as the lovely metal container for the Herstyler is BADLY dented and scratched, I thought to myself damn couriers, but hey I can get over this. I then opened the tin to explore the contents, WOW is all I can say. This upgrade had 3 attachments, 2 of which were in unsealed plastics wrapping, the third no wrapped at all. i though it was strange but ignored it, as I really needed to give this to my wife in 2 days. I then began to inspect each element more closely and all the parts had scuffs on them,the white paint found on electric goods (model numbers) were scrapped off in parts. The warranty slips looked as if they were scrunched up to be thrown away, but placed back into the tin nicely. I though this manufacturer could not have let this product leave in this way, I had not seen anything like it, I could also feel the part were grease (so i smell it) guess what HAIR OIL. It was 100% a used item passed of as new (upgrade hey) I imminently took photos of the parts, tin, warranty slip and emailed them demanding a refund, as you would i tried to call them several times that day, GUESS WHAT no answer.

Right so I emailed them and tried call them several times a day for about 2 weeks and could not get response. its like the company disappeared. Luckily I used Paypal to make the purchase, so I opened a dispute. A day later a woman responded via Paypal dispute tool asking for me to call her, So I did but as usual no answer after several attempts. I escalated this with Paypal they asked me to send it back bla bla and today on 28.01.2015 I finally received my money back.

What an ordeal, all I can say is do not use them if you can avoid. I haven't given them a 1 * as the women I managed to get a hold of were very helpful and pleasant. As for the rest of it! its a damn joke!

Right so rant over, other websites offer similar products slightly more pricey but you get what you pay for.

My first experience of Justbeautifully has been fantastic! I ordered the wrong hair tong. The girl on the phone was super helpful and sent out the one I needed no issues. I just had to return the other one first and that was ok.
I'm in love with my new hair tong and will definitely be ordering again!

:-)

Had not heard of this company before but the roller heads I wanted were out of stock in my usual place. I ordered from Just Beautifully. Easy to checkout and had delivery the following morning- Amazing !!
I am now going to swap and order all my waxing supplies from them.

I ordered a Diva Hot Wand from Just Beautifully on 28th November 2014 for a Christmas Present. It still hadn't arrived by 11th December when I finally got through to customer services they assured me there was plenty in stock and another one would be sent out that day on a 24hr delivery. I waited another 2 days and phoned them back only to be told they were not in stock in the first place. I was so angry. I did get a refund but I notice they are still advertising the item as being in stock, so please be aware that what you are ordering may not be available at all.

I put an order in on 27th of november for a curling wand for my sisters christmas. Still no delivery. I have emailed them three times to be advised if it will be here by christmas. Nothing back! The communication is absolutey shocking. Luckily ive paid with paypal so ive put in a dispute. Just devestated that my order might not even be here for christmas. In future i will be avoiding this company.

Wonderful service would recommend to anyone who asked! No problems throughout process, first class.

10/10 - 5 stars :)

Fantastic service and very friendly. Thankyou

very happy with the service. I got everything well packaged and arrived fast. Ordered on wednesday arrived on friday morning. highly recommend

As per previous custmoers review:
no acknowledgement of order received. Website said in stock for next day delivery.
Nothing arrived in 10 days. Very difficult to get a hold of custmoer service- at one point i held on for 40 minutes in a queue and at other times during normal working hours there is a message stating that there s no one there to answer my call. After finally getting through, the advisor promised a replacement would be send and that she, personally, would send me a confirmation e-mail of that.

Guess what? No confirmation e-mail. No ordered goods. Can't get through on the phone.

Glad I paid with paypal.

Avoid

No acknowledgement of order.
Website said in stock for next day delivery.
Nothing arrived in a week
Unable to get customer services on phone although always 'next in queue'
No response to emails
Luckily paid with paypal and was able to get a refund.
Do not use

First time buyer, I had never heard of them but bought a GHD straightner after reading some reviews and feedback left about his company. Very helpful on the phone and email. Although I say that they should speed up their response on emailing. However that being said, I always received a good reply with information that I needed. I would definitely recommend them. Overall I am very happy. Especially with the way my product was packed. You could tell that a lot of care had been taken. Even with the weather conditions they tried their best.

tryed justbeautifully for first time and was very happy with the service i received and my order ill be shopping there again

Perfect, just perfect.

Under strict instructions (from the wife) I had been looking for the limited edition GHD hair straighteners in purple, these proved almost impossible to source. But, thanks to Russell from just beautifully customer services who went above and beyond the call of duty, I was able to get some.

Thanks Russell You Made My Wife's Birthday & Christmas