Kgbdeals 

I had run a few deals with KGB and everything seemed fine up until they were taken over by nCrowd and my accounts weren't cleared. I have been trying to chase up KGB but haven't been successful, hopefully I can reach them through this forum as I have emailed numerous people without receiving a reply.

I RECENTLY PURCJEASED A WALL CLOCK WHICH WASNT WORTH THE MONEY I PAID FOR IT
WHEN I EMAILED TO SAY I WAS RETURNING IT I WAS TOLD 3 DAYS LATER I WOULD GET STORE CREDIT
I DONT WANT STORE CREDIT I WAS ALSO GIVEN THE ADDRESS TO RETURN MY ITEM TO THE ADDRESS IS NEAR TO WHERE I WORK SO I THOUGHT I WOULD POP ROUND TO SAVE THEM ON REFUNDING THE POSTAGE TOO
THE BIULDING IS BOARDING UP WITH PIGEONS AS ONLY RESIDENTS I HAVE EMAILED SEVERAL TIMES AND WHEN I STATED I WAS GOING TO TRADING STANDARDS THEY REPLIED THE SAME RUBBISH AS IN PREVIOUS EMAILS
DO NOT BUY FROM THIS COMPANY WORST CUSTOMER SERVICE EVER!!!!

Ncrowd have been selling my supplements , taking the money of the customers - I then have been sending them out ......... But they will not pay me now.

They owe me thousands and no one will answer me.
This company is destroying small UK business's - stop big American companies abusing the UK.

Ultra Supplements ltd

i have not received the item i ordered i contacted the merchant several times no reply, i contacted n crowd they promised to investigate, i have heard nothing since i sent ncrowd a further 3 emails asking for a refund they have not replied.... my advice to anyone is stay AWAY from this company

My first purchase from nCrowd was for a hotel stay, which was hassle-free and excellent value. The Meadowsweet Hotel in Llanwrst was a comfortable, quirky, friendly 2night stay with friendly staff and excellent food. I would go back again, but would think twice about going with nCrowd. Had I known that they are one-in-the-same as KGB, I would not even have considered buying a voucher from them.

I bought a car service voucher from KGB deals but then I had few problems with the booking with the business. I contacted ncrowd (Carl) and Carl refunded the amount as store credit. I used the credit to book another deal but due to change in circumstances, I request Carl from ncrowd to cancel the deal and he did it in few minutes and again they refunded the amount as store credit.

I purchased a spa deal for 2 (including treatments) from Kgb deals. After contacting the company to book this I was told that because Kgb deals had sold too many they were unable to honour it within the expiry date, although despite it being at least a 9 month wait they would still honour the deal. Although being disappointed at the long wait I was accepting of this as I felt I would get to use it eventually and so could save it for a special occasion. Over a year on and I recently called to book my spa deal only to be told that the company has gone into administration. When I contacted ncrowd (as it appears I can no longer contact kgb deals!) I was bluntly told that they had taken over kgb deals customer data but in a nutshell they have no responsibility to compensate me. I feel thoroughly conned. I have no idea what has happened to kgb deals, ncrowd appear to have taken on my account but are reluctant to accept responsibility. All I know is somewhere, someone has my £50 and I appear to have no route to get it back. I would advise people to stay clear.

Update: further to my review on here I received a swift response from Ncrowd manager Carl who bought this sorry mess to a satisfactory conclusion. He credited my Ncrowd account to the value of the voucher I purchased. Obviously I would of preferred a full refund into my bank, but this was not possible as I bought my voucher from Kgb deals who are no longer trading. I find it a shame that it took for a negative review for someone from Ncrowd to actually be helpful and offer me a refund of sorts. Prior to this review I did email ncrowd only to be told they could not refund me in anyway. However what is done is done, the matter is concluded and for that reason I change my original rating from 1 star to 2 star.

Hi, I purchase two massage vouchers over a month ago. I have called the supplier many times to book an appointment. There are not able to fulfil the order. I do not have time to call again and again. I would like a refund on this purchase. I have emailed ncrowd multiple times and they are is a very slow response. It takes them 2 days to acknowledge the email but no real help!

I will not be using them again. I have used KGB deals before but the service was good.

Very disapponted customer.
Binita

I have been using KGB/NCrowd with no problems for many years. However 6 weeks ago myself and my boyfriend each ordered 12 bottles of prosecco (24 in total). His bottles arrived 4 days later. Mine have never arrived.

I have sent over a dozen emails to KGB/nCrowd and now they have stopped responding. There is no way of contacting them by phone, so I have nowhere else to turn.

I simply want to warn others that they can take your money, not deliver your goods and they ignore all your emails.

I am now going to have to contact my credit card provider and get they to claw back the money I paid to them.

Their lack of a response has made me reluctant to ever use them again!

Nicola

Purchased 2 vouchers from kgb totalling £98 for spa days with treatments for Christmas present. After a couple of cancellations from the spa company we were finally all booked in for December, only for the company to get in touch at the end of November to tell us that due to ill health they were going to have to give up the spa and we should contact whoever we had vouchers off to get a full refund. I did this straight away.

I'm absolutely gutted kgb/ncrowd won't give me a refund after they told me they would. I'm owed £98 by them, was told in November last year I'd get a refund and now after weeks and weeks of chasing them to see when the money would go on the bank they just turn around and say they are not going to give me a refund. I am very very disappointed. I didn't get the service I paid for.

I have purchased 2 vouchers from ncrowd and had problems witj both. We had booked a table at the restaurant only to find it shut down on arrival! ! Customer service offer less than what I paid for it for credit! ! This is completely unacceptable considering the amount of time and effort to get to the restaurant! Sort it out!!

I have purchased a voucher from them in September and haven't received the product. I emailed them and received a store credit and not the money back into my account. Because they did that and didn't have anything else to buy with £5, I ordered the same item again, thinking that maybe it was something I've done first time and that's why I didn't received the object. But same thing happen again. This time I have contacted the web18 company (3 times) and told them that I haven't received their product. Didn't even bother to answer my emails. It's not about the money, it's about these companies. The Ncrowd have to take responsibility in the first place. I mean, what kind of company starts selling something without checking that the other company is genuine and not a scam?
And what about the delivery money?
Didn't have any of these problems with KGB Deals. All of this started when Ncrowd took over. So am not happy with them any more! Am going to delete my account with them!

I have been a customer of Kgb for years and always found them fine, but the last few months have been awful. I ordered 3 vouchers with them from October to December and each one was terrible.

Firtsly, In december I bought a a voucher for the restaurant Milano in Charing cross for my Boyfriend visiting london for a week. I book the table, we travel an hour and a half from Staines to Charing cross to be told they are not accepting Kgb vouchers anymore despite the voucher expiring in February!

I contacted Kgb in December, It has been a month and still will not give me a refund. They take weeks to responf to my emails and when they do they are completly unhelpful and say they are still contacting the merchant.

With my other 2 vouchers, one merchant's machine wouldn't turn on half way through the treatment and the other voucher bought was for a roast for 2, but when I called to book they only served beef and my friend and I don't eat red meat. This was stated nowhere on the advertisment or voucher. KGB has done NOTHING to assist with these issues.

Carl below contacted me but I missed the call, and emailed him. I am now waiting for a response from him.

On 28th November I bought 4 vouchers for Cafe des Amis. These seemed like a really good deal at a Covent Garden restaurant - the voucher had to be used within 3 months and had an expiry date of 28th February.

The vouchers could not be used in December, however when I rang the restaurant in January to book a table, I was told that the restaurant is no longer accepting these vouchers and to sort it out with nCrowd. When I queried this with nCrowd I was told that my account had been credited with "nCrowd store credit" and to "reach out again if I needed further assistance".

When I asked for a refund as I had bought vouchers specifically for this restaurant, I was told that nCrowd's Ts&Cs state that you can only have a refund within 7 days. I find it unacceptable that I bought these vouchers in good faith for this deal, the vendor is now refusing to accept them, I wasn't able to use the vouchers in December (which wasn't mentioned at the time of buying the vouchers) - and because nCrowd will not refund my money, I am now saddled with this "nCrowd store credit" that I don't want.

Avoid nCrowd unless you plan to use the deal within a week (therefore if the vendor refuses the voucher or goes bust, you are still eligible for a refund).
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28/1/2015 - Review changed from 1 star to 4 stars

Just wanted to add an update that I emailed Carl from nCrowd as he suggested and he has not only refunded my money, he has also arranged for a £5 credit to be deposited to my account.

I want to express my thanks to Carl for sorting this problem out to my complete satisfaction. Because of this I shall consider using nCrowd again in the future.

My wife ordered 2 Star Master Night projectors on the 17th November from Web18 as Christmas presents and as yet they have failed to arrive (afer 8 weeks), contacted nCrowd to be finally told we've credited your account, when asked about refund on postage were told not our problem speak to the supplier Web18 as we no longer deal with them, and of course Web18 are not answering my emails.

Bought the bullet blender deal in October. When I received it there was no protective packaging, just the box which was wet due to the weather. I contacted KGB about it and explained that as it was a present I wouldn't know until Xmas if it was faulty. It didn't work so I returned it using the instructions given to me by customer services, at a cost of £14.85. To be fair their communication and response time has been great and I have received a refund for the blender. However, they tell me they can't refund the postage and have given me a store credit instead. They refuse to give me the merchants details - which is against the Consumer Contracts regulations, which also state that the purchaser is not responsible for the cost of returning damaged goods. I fail to see how they "simply cannot refund postage" when they have my card details from the original transaction, or I would happily accept a cheque in the post. We have now exchanged 30 emails regarding this.

9weeks later, no dashcam, fake Tracking number provided, address given for company who supposedly posts out this product does not exist. Refusal to give refund, constant stream of lies from 'supposed' customer service help@ncrowd next step will be to report this cowboys for fraud to the police and trading standards. Absolutely apalling behaviour. And still advertising these fake items for sale too?! No shame at all.

My order has still not arrived despite ordering it on 25thbNovember 2014. I want my money back but my emails are being ignored. Con artists!!

Do not buy from NCROWD they will not give you a refund if the trader ceases to trade but will only give you store credit, forcing you to buy from them!!!!!!

If Iflorist co.uk I'm talking about,you need to read the reviews mostly bad.the reputation they have,
Ncrowd are as bad for allowing it to go on,or is it just money for you also