Lords of Notting Hll 

I ordered a vacuum cleaner from them, which was supposed to arrive in 7 days, but never did, so I contacted them. They replied quite quickly to ask for the order number (which I forgot to include in the email), which gave me hope. However, that was the only real correspondence I received from them. The time went on and now it was about two weeks with no product, or no explanation, so I sent another email. The thing is, I would have really understood if there was a delay or some sort of an issue with the order, but I would have liked to know about it instead of guessing, especially as the money had immediately been taken from my account.
At this point I was getting pretty annoyed, so I started sending them emails every day (tried calling, but no one was answering). When it was almost 3 weeks I asked for either my money to be returned or to get an explanation of what was going on. The next day I received an automated email saying that my money had been refunded. No explanation, nothing. So, basically, I waited for the f****** cleaner for 3 weeks (with my floor looking grosser every day), only to receive no explanation of what the f*** was going on and no product. I'm glad that they actually refunded the money though, the scammers that they are, as I was starting to wonder how to start a legal dispute / go to the police about this (what does one actually do in a situation like this?), which was really the last thing I wanted. Just save yourself all of this and don't buy from them.

Very disappointing service, should have looked at the reviews before ordering, not so much eKomi where most are favourable but TrustPilot tells a different story.
In short ordered my item, paid, received order email and then waited for delivery, all perfectly normal.
After waiting 8 days tried to call them and the phone rang but wasn't answered so emailed them and was pleasantly surprised to get a reasonably quick response. They said as the item was being delivered directly by their supplier they would chase them and come back as soon as possible. No they didn't. I managed to get through to them on the phone 5 days later and spoke to a polite woman who said exactly the same as the email response, she confirmed she would find out and get back to me (same as email). No she didn't. Waited another 7 days (hoping the item would just turn up) and called again to be told exactly the same thing as the email and the previous phone call. I have now cancelled the order and been advised by them that the refund is in process, lets hope it works better then the ordering process. Very poor service, won't be using them again and if I could give no stars I would have done.

Despite sending e-mails to enquire where my £126 item was, I never heard anything until I took the matter through the resolution centre Pay Pal.
I was refunded the money, only to be told the item had been discontinued.
I waited weeks!! No apology given whatsoever....how utterly rude!
They must be making a fortune in bank interest charges while the money lays in their account!! If not, something else must surely be going on with them! No customer service can be this bad??
Why did they advertise it was in stock? Then not contact me for weeks on end when I sent e-mails enquiring?
What is wrong with these people??

I tried to order a bin online from this company. The transaction failed to go through so I tried a few more times and they all come up with errors. The funds were all taken from my credit card straight away but the company says they have no record of them. The customer service was terrible too. This is now in dispute. Think this website is a con so NEVER USE THEM.

Paid around £200 for an item for a 3-5 working day delivery. Almost 3 weeks later, I have not received my item. The item was advertised as in stock. If this was not the case, and the item needed backordering, this should have been mentioned on the website, or the customer should have been informed of the delay, such conduct is misleading otherwise.

Tried to contact customer service numerous times via telephone, was once put on hold then hung up on (!). After further attempts at contact I was informed that I would receive tracking/item dispatch information the day after I called and to my surprise I did not receive such information. Wondering what happened, I called the customer service helpline yet again and this time faced rudeness from another member of staff with a dismissive tone who claimed that they do not know when my item will be delivered then suggested that I cancel my order!

By far the worst customer service I have experienced from any retailer. It seems from other reviews this is a recurring problem with this company.

Took my money straight away, never received product, was told I could have refund or wait till back in stock. I waited, and waited... One month later I receive an email to say I will automatically be refunded, within 3 to 5 working days. The item remained on sale, all this time, even though they didn't have any. Horrific customer service, really annoyed as I was willing to wait, I could have bought elsewhere during the January sales, too late now, I recommend avoiding this company and using one that is honest and not trying to sell products they don't actually have.

I found a mixer online at lords at home and put it into my basket the price was £23.95. I thought I would phone them and check they had one in stock. The lady took the modal number and then said the system had crashed and she would phone me back. A couple of minutes later the item disappeared from my basket and the price went up to £84.00. I phoned them back and the level of customer service was extremely poor. Do not buy from these lying dishonest people.

Lords offers good quality products at reasonable prices and their customer service staff are courteous. BUT their dispatching and tracking service is chaotic. A week after they had confirmed my order I contacted them to check progress but got no reply. In the next ten days, I contacted them six times more - each time they offered to identify the cause of the delay but could not; the only information they sent me (after my fifth contact) was useless. The goods finally arrived three weeks late having been sent by one day delivery service the day before.

wish I had looked at Trustpilot before placing an order with Lords at Home because then I would never have order here! I placed an order 5th Sept and they took the money on the 6th Sept but still no sign of shipment nor any news of when I can expect it - I would not order here again.

ordered a posh expensive bin on the 27/08, we are now 9/09
items still not available to collect...
by the way don t expected any communication from them,
expect that you will have to call them and that they keep on telling you tomorrow

Avoid them

Paid for next day delivery, Item never arrived, member of staff had no idea how to track it and wasn't helpful at all.

Won't risk buying from them again

Ordered an item on 18th April for a 5 day delivery, 2nd May it's not arrived, if you call them it only every goes to voice mail to which they never reply and if you email them they never reply either. After 4 left voice mails and 8 emails still no-one has had the courtesy to advise me where my goods are.

I ordered a shower tray for my disabled son's bathroom. Despite twice providing supporting documents Lords of Notting Hill have refused to refund the VAT, as advised by HMRC and have not responded to any of my requests that the issue be addressed.

Bought a 1L Bottle of 'HG Liquid Drain Unblocker' from their St. John's Wood branch and was charged £7.00. On arriving home and just out of curiosity checked the price online at a local Homebase and the price for exactly the same product was £3.99.

Obscene for Lords to charge 75% more...

Terrible service .. No commication ...ordered a kettle for next day delivery ..never arrived I had to send an email to find out why it was not delivered was informed it was damaged ..... Three weeks later 4 emails and still I have not be refunded ... I see I am not the only person to have this problem ..... Diabolical ... I shall be sending the company an invoice for making interest on MY money .. Not communicating with me and throughly wasting my time.

Excellent service, ordered on standard delivery late at night and arrived 2 days later. Would use this company again

Fast delivery, well packaged, product as advertised.

Apart from the time it took for the delivery to come after paying a pretty sum for next day delivery, I have no other complaints. Good price, product as described, arrived in good condition. Would but from them again but won't pay for next day delivery!!

My screws arrived within a couple of days, as promised. Good service. Good price.

in todays market it is very hard to afford to carry stock. when you need goods they need to arrive on time every time.
this is exactly what happens when you order from Lords.
delivered on time at reasonable costs.
will order again