Luxebedden.nl 

We have had a very bad experience unfortunately after having ordered a mattress last October.
It was extremely difficult to exchange it (and they do not offer store credit either) and now it's March and we still have not received our order. The second delivery came but it was not the mattress that we selected.
It's been 5 days since then and nobody got in touch with us regarding this issue.
We went to our Amsterdam shop to clarify it directly with the sales person to find out that it had closed down.
Very disappointing indeed!!

I was super impressed by the way the sales person took care of me and my order. Very professional. I will recommend his services all my friends.

John, the sales representative that helped us out at Luxebedden, was very kind from the beginning! He explained to us all the possibilities we might have with the product we were interested in, the buying process and once we decide to purchase the wardrobe he contacted the manufacturer to check some specific questions we had, very friendly and kind!

we were advised by Percival at the Villa Arena branch. It felt as if he tried to give us the best value-for money bed, and not necessarily the most expensive. He was able to quickly indicate the correct type of mattresses and was overall very friendly.

Good customer service and value for money

Excellent experience, I found the perfect bed and was able to customize it exactly the way I wanted with the help of the incredibly nice and helpful clerk.

Had to wait for my bed over a half year instead of three months. After two years decided to sell the bed (moving away) and as it was the first time I have seen how the bed is completed, we found out that the workers that came to my house to montage the bed made a few mistakes while putting the item together. They made four holes instead of two. Two times miss. Damaging the bed. Moreover, due to the missed frilling, they were not able to fix bed frame properly with 4 long strong screws but only three. They didnt tell me about this at all, of course. Woman living alone, she will never find out. Unfortunately, they were right. The ged wasn’t holding perfect but as a naive woman I thought it’s the max. It was fixed by the specialists, right? By the company I bought it from. Nevertheless, I have contacted the client centre of Luxebedden. Guaranty is still there. However, I have been dismissed as nothing has happened. They say oh as you haven’t complained till now and the guaranty is ALMOST expired. I think that almost means that it is still valid!? No steps taken. Repeatedly tried to reach for a superior, without a success. They have the approach of a dead bug, hoping that I’ll stop trying. Possibly an approach to a non Ditch speaker. But they were of course extremely nice when I spent a lot of money in their shop 2,5 year ago. The level of service and approach of any company appears at the moment when you actually need to solve a problem they caused. At that moment, this company obviously fails a big time. What a disgrace and disappointment! Really bad approach!

Amazing and tailored service was provided by Percival. He made bed shopping fun and easy. Really enjoyed the time spent in your shop and looking forward to receiving the bed.

Warm welcoming at the Luxebedden Utrecht, explaining patiently and speaking clearly and not pushing to buy something you don't want. Helping a lot to choose right product. Speaking in English was not any matter. The shop was smell perfect and really relax.

It was a nice experience at Luxe Bedden. The salesman helped us and replied to each and every question we had.

Percival helped us at Arena Boulevard. He did an amazing job and was very empathetic towards our personal situation!

Jan was super helpful in making us understand the different benefits for what we were looking for. He was careful in listening and then proposing customized options to our liking and it was really good to seek his expert advise on certain questions we had. We will definitely recommend Luxebedden.nl to our friends.

Nice service at the shop. Good explanation and valuable advice.

Great experience! The Salesperson helping really knew about the product, gave us nice and practical suggestions and above all made us feel welcome and important.

Great service. Very helpful and informative.

The service provided by Jan was excellent. He knows his work well and gave us various options and choices depending on our needs and requirements. Overall, satisfied with the service rendered !

I placed an order and was told 7 days delivery but after a couple of weeks I still do not have the product and when I check on the order status I received useless information.