Mann's Music Reviews 

1,507
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly fast shipping times, noting that orders arrive securely packaged and in perfect condition. Consumers highlight the exceptional value, finding unbeatable prices across a wide range of musical instruments and accessories. People also appreciate the helpful staff and smooth communication throughout the entire purchasing process. However, some people mentioned experiencing occasional challenges with deliveries or receiving items that needed attention. A few reviewers noted instances involving minor product defects, missing components, or courier delays that required sorting out. Fortunately, support teams quickly resolved these concerns to ensure customer satisfaction.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, expressing great satisfaction with their musical... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting consistently fast and prompt shipping... See more

Service

Customers consistently note positive experiences with service, highlighting quick response times and helpful... See more

Price

Clients share positive opinions on price, noting that products are consistently offered at very competitive... See more

Quality

Customers had positive experiences with quality, noting that instruments arrive in immaculate condition and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently purchased a new guitar from Mann's. I was contacted soon afterwards to confirm the delivery. Item was delivered via DHL, following a problem caused by the courier, Darcey was quick to resolv... See more

Rated 5 out of 5 stars

After doing quite a bit of research and reading a lot of reviews, I had more or less decided which model ukulele I wanted. I admit that I had never heard of Mann's Music, but a quick search showed tha... See more

Rated 5 out of 5 stars

Excellent customer service. I bought an acoustic guitar but then got really ill before I could unpack it and try it out. I recovered just a few days after the return date had expired. When I played th... See more

Rated 5 out of 5 stars

John Mann's products are know for their high quality. The reputation is correct. I feel that people should know how great their service is. Well, it's exceptional from every perspective. Great... See more


Company details

  1. Music Store

Information provided by various external sources

Over the last 160 years we have retailed virtually all musical products from Wireless Sets and Gramophones before the first world war for around 10 guineas, vertical and overstrung pianos for between 30 and 40 guineas in the twenties, Pathescope home cinema movie cameras in the fifties for £6:15:0. We now sell over 15,000 stock lines, from reeds and strings, to brass and woodwind, a huge stock of printed music, both electric and acoustic guitars and electronic and acoustic pianos. Indeed it could be said there are few music shops in the UK with such a large and diverse stock. We have been offering the best prices on the top products to the general public since 1854; we are a family run business that has been operating for 160 years. Unlike our competitors we do not offer a price promise, because we have done your homework for you. You can choose products from this online catalogue, knowing that you are getting the best possible price in the market place today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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4.9

All reviews

(1,507)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

I ordered online and the guitar was in the evening the next day. The guitar and how it was packaged was first class. I had a small issue and my email was answered within the hour. The whole thing was dealt with quickly and courteously. I wouldn't hesitate to recommend Manns Music

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic independent music shop

Excellent communications from Tim from the moment I sent an initial enquiry. I purchased a beautiful Yamaha SA2200 in violin sunburst at a very competitive price. It came extremely well packaged and in immaculate condition. I will purchase from this merchant again without question. I highly recommend others do the same.

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Bought a piano stool following recommendation by AI due to the competitive and fair pricing, I was pleased with the easy ordering process. Once ordered the shipping communication was excellent and I received the item well within delivery timescales. The package was securely packed and the item exactly as described, so overall very happy with the experience.

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Purchased a Peavey Solo busking PA

Purchased a Peavey Solo busking PA - battery or mains. I was very happy with Mann's. It was a great price and the service was quick and easy. The product exceeded my expectations.
Both plugged in and using the battery option, the sound is great for singer, guitar, 3 string cigar box and mic. Enjoying it immensely.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely top quality violin

Absolutely top quality violin! Came tuned with everything it was supposed to have per description! Smooth seamless transaction with prompt delivery and a follow up email to check I was happy! A+ seller and would definitely buy from again and recommend. Thank you!

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

TENOR UKULELE

Customer service excellent I had to ring about a query and the girl who answered was very helpful. My Tenor ukulele arrived in 3 days. The price was really reasonable and I would use Manns again with any other purchases.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and price

Excellent customer service, with clear information on the website about dispatch adelivery times, with the ability to choose a preferred delivery day. This is something that a lot of orher companies would benefit from offering. The guitar I bought was offered at an excellent price. The whole process from order to delivery was seamless. I would not hesitate to buy from Manns Music again, and recommend them as a professional, well-organised and reliable retailer.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I bought an acoustic guitar but then got really ill before I could unpack it and try it out. I recovered just a few days after the return date had expired. When I played the guitar it had a very unusual and weird vibration and 'rattle noise' from the saddle area. Tim was very understanding and helpful and allowed me to return the guitar for it's full value. He allowed this against the purchase of a Faith Neptune Blood Moon which is fabulous. Thank you very much Tim. Regards Mally.

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant website

Brilliant website, fantastic customer service and good delivery!
Everything on time and in great condition.
Best regards
will buy again.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with my purchase

I recently purchased a cordoba c7 guitar.
Although the first guitar was faulty I could not fault the response from the company.
They were very professional and dealt with the return of the faulty guitar and sent me a replacement once they received it back. I was kept informed at all times.
Issues can happen but its how it's dealt with that counts and I could not fault this company.
Thank you Manns Music, I love my new guitar and would certainly recommend you.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Was looking for a replacement pedal…

Was looking for a replacement pedal after another retailer sent me what seemed to be a faulty, second hand one. Mann's had one in stock that was brand new and significantly cheaper than the other retailer. Knowledgeable and helpful staff in the shop and wanted to go the extra mile.

Great experience, will be my default from now on.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

I was really happy with Mann's service

I was really happy with Mann's service. Very helpful over the phone and weighed a guitar for me several times. Packed extremely well and dispatched to arrive the next day. The guitar was also excellent and exactly what I was hoping it would be. I thoroughly recommend this shop.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Manns

The product arrived quickly and in great condition. Communication by email and phone was quick and responsive. Returns process was efficient. Would recommend

March 1, 2026
Unprompted review

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