Мтел Reviews 

They offer tourist package with good amount of data but then it offers you an internet that only works on LTE.

For example, I bought the package that offers 3TB but the maximum speed of the internet in Kotor is 2MB/s which is a total robbery.

I contacted their support but none was done about it. They told me it's my phone's fault, even though I have an iPhone 16 which has great speeds with telekom crna gora.

If you are depending on them to work, I totally advise you to switch to telekom crna gora.

Worst internet provider , they give you less than half of the speed you are paying it doesnt matter where you are and whenever you call to complain that they need to fix but when someone comes out says we cant do anything its not problem with us , i wouldnt recommend it to my worst enemy , avoid at all cost

Avoid! No customer service whatsoever. This company only wants your money but when the customer has an issue, the customer is always wrong according to their policy. I keep telling them how their WiFi and 4G services get interrupted all the time, meaning that the speed goes down and I can’t access websites for some minutes. Sure, it’s a few minutes, but when it happens all the time, it gets frustrating. What’s more frustrating is that I kept reporting this and they kept telling me “No, we don’t have this issue, it’s from your phone!” My phone is an iPhone X, it works well and this is globally accepted to be true! The customer service staff is more useless than a bot. And when I told them I am leaving them, they said “we are here if you have any further issues.” I have been a client for 7-8 years and that’s how you treat people? Seriously... avoid. In general, Bulgarian telecom operators suck and this is on the top of the list.

The usless company this has become. IT specialists that dont knoiw how to understand a simple question.
services unsuable 80% out of 365 days.

Hello,

Last month I got to an agreement with an operator in A1 for a new deal that was altogether 18 leva. For the last 2 months I am receiving a higher bill. I tried contacting the customer service of the company last month, but it was very difficult to reach them. I decided that the increased bill was because of changing the plans and paying my old one. Today, I have received the new increased bill and when contacting the customer service they told me that I'm subscribed for some digital additional services that increase my monthly bill with 3 leva. I'm highly disappointed with the fact, that though I told the sales agent that i do not want anything additional, they still have signed me up for this "digital additional services" It is a good way to start our relationships. I request from the company a full refund for these 6 leva that were calculated to my account. I do not want to start my day with such headaches from a service that I liked when signing the contract.

They tried to charge me 3 times for services that I haven't used. On the third time I just canceled my contract. I wouldn't buy even a prepaid card from them ever again.

Mtel, now A1......companyservice has not improved!

Ended our contract with them, and returned the equipment. But of of course there is no record with A1 that the equipment was returned, and once again we are liars!

All they want is money and they don't care how they get it.

So glad we are now longer with this shambles of a so called company.

Customer support is terrible. Technicians never come. You have to wait weeks if there is some technical issues with their network. They don't care about costumers. Bad quality TV.

CAPS BECAUSE ITS IMPORTANT FOR EVERYONE! NEVER GO MTEL!!! WORST TELECOMPANY EVER MADE..CUSTOMER SERVICE ARE ROBOTS WHO HAVE NO CLUE OF HELPING..I TRY TO PUT INTERNET FOR A WEEK NOW AND I HAVE PAID 3 MONTHS..TECHNICIANS WONT INSTALL MY INTERNET CAUSE THE ONLY WAY IS TO FOLLOW THE POLITICS (MAKE A CALL 1ST ARRANGE THE MEETING) WHICH THEY DONT EVEN THOUGH I MAKE 100 CALLS A DAY..10 MINUTE JOB SEEMS SO HARD FOR THEM..OBVIOUS OTHER TOP PRIORITIES SEEMS TO HIDE THIS COMPANY--->MONEY MONEY MONEY!! NOUMEROUS OTHER DIFFICULTIES OVER THE PAST 1 YEAR TOO CONCERNING PHONE..I AM OBLIGED TO LET THE PEOPLE KNOW TO BE AWARE OF THAT CANCER WHICH HAS THE AUDACITY TO CALL ITSELF TELECOMPANY!!!! UNACCEPTABLE INSUFFICIENT INEFFECTIVE OFFERS PRICES WORKING STUFF!!!I REALLY STILL TRY TO FIND ONLY 1 GOOD THING ABOUT THIS COMPANY..SAD BECAUSE THAT IS MY TRUE AND HONEST EXPERIENCE WITH THESE PEOPLE

Very bad company with hidden charges and ridiculous contact

Please be careful when you buy something from Mtel (fist Bulgarian telecom). Their contracts always have hidden clauses, their support is very bad and they try only to lie you and take your money.

I have been Mtel customer for more than 7 years, using Mtel + Loop + BOB (which is also a Mtel service). My contract was in its final month, so i wanted to renew it like a loyal customer (again...more than 7 years...).

They told me that best offers are available only for new customers, an as a 7-year customer i was left behind. With my last contract i was paying 8 EURO/month, and they offered me to renew it for 12 EURO/month.

I immediately went to Vivacom (2nd Bulgarian telecom) and signed for 9 EURO/month with much more features comparing with Mtel's 12 EURO offer.

Please, avoid Mtel

Topped up with 30 lev, less than 24 hours later and no real use of the phone all my credit was gone! Phoned them to out why and was told 'i' had used on mobile data. Erm I have not really used the phone since topping up. They refused to listen so they have lost my business and that of my family, I don't like thieves! The strange thing is at one top up they said my allocated number was registered to someone else, but it's no use stating to customer service because they believe we are all scammers like the company is! Would not recommend the company to any, quite the opposite. Find a decent company and not scammers like this bunch of unprofessional shambles

Mtel in Bulgaria - Mobiltel - charged me wrongly for approx. 1000 leva (500 Euros) in a periode of about 18 months. That was in 2008 to march 2010. The mistake was, their system did not register it correctly when I called from Bulgaria and to Europa. I had 100 minutes for free for stationary phones in conties in Europe - but I paid for these 100 minutes - I found out. One mistake was it registrated it like I called cell-phones in Europe - which costed about 1,5 leva per minut (0,8 euros per minut). The other mistake was, that it registrated it correctly but did not deduct the 100 minutes included in my package.
By mistake I never saw that (but just paid the phonebill) untill 1½ years later. Mtel repaid me about 400 leva (200 euros) for the last 6 months - but the rest 12 months (500 euros) they would not repay - for no reason. So their mistake (they even admited it) - and they do not pay it back. This is the worst I have experienced with telephone companies ever. What the h. can I do about it ? It is 500 Euros. I can only say - f. Mtel.