Nova Car Hire 

Be warned, these guys will try to scam you into buying their own inflated excess insurance at Euros 300-500.00. It works like this... They will ask to see your excess insurance, read it carefully and then tell you that unfortunately if your car is damaged and you can't get a police report, your excess insurance won't cover it and their repair fees are astronomical. Apparently as a foreigner it's very difficult to get Turkish police involved or provide a report, especially if other party is Turkish...
They succeeded in putting the fear of God into my wife who was the named driver, so much so that we decided to cancel the car hire and use taxis instead. I don't think they saw that coming!

Do not use this company. They tried to scam us twice. First, they tried to sell us more expensive insurance because they were providing us with a better car than we had requested. Then when we said no they said that my husband’s passport stamp was not clear enough so they could not rent us a car - but conveniently the woman in the shop knew another outfit who could rent us a car but because it was same day they wanted to charge us 900 euros - nearly 700 euros extra. We said no and asked them to drive us back to the airport but then they offered another mate who could do it for 400. In the end, we went back to the airport and found a different company who had a car for us - and did it for less than 300, the normal fee. But not before losing out a lot of our day resulting in us needing to change our plans!

We reserve a cross car from Novacar for pickup at 4 pm , they don’t have an office at the BODRUM airport we tried to call them several times line was busy all the time , finally we reach them ask where are will be meet , he said our reservation at 5 pm which is wrong and we had to wait about 15 minutes someone will pick us up . A young guys showed up with a small sedan car which he pushed driver seat all the way back there is no way second person can fit I had to sit by the driver which was like race car driver after a long drive we arrived pick up location without any greeting office guy told us we had to pay at least $202 to get an insurance and he said your reserved cross car which was 5 door and the height of the car was between sedan and suv , not available we will give you small sedan that pick us from airport . I told him it is ok you might not have exact car but you need to give us similar class or upgrade the car . He said what do you want I give you sedan which has 5 door so the trunk is 5th door now . I said I need to talk to someone else . She also gave a lesson saying what is the problem you are not buying the car you only renting it . So as a renter I don’t have any rights whatever they offers which a jacked up insurance price I had to settle it . By the way I was renting the car for 25 days . Finally they realize how stupid they are acting they offer me small hatchback. I said after all this I don’t want to rent a car from you please cancel and take me back to airport . I rent suv from Sixt better price . Please don’t waste your time with this people A…S

Nova car Antalya! They are scamming people for damage. I booked their chair from carjet and I have carjet insurance but they try to ask me to take extra insurance on top of it. When I return the car, they claim of a damage that was already been there initially. I have a video proof of it but they still refuse and try to charge me. Luckily I have carjet insurance so carjet pay for it. This company is disgusting

After hiring a car ,I had to sign so many documents but it was midnight so I just wanted away ,I tried to pay by debit card but they would not accept I know why now !
On a very dark unlit country road I had a tyre blow out on leaving the car there were wild dogs so you can imagine ,it is now 1am so I tried to contact the hire company but no interest or offer of help .I have a friend in Turkey who drove 49 miles to rescue me ,I gave the car hire company his details as they could not speak English ,I gave him the key so he could communicate with them .Ehatcthey did was accuse me of incompetence in giving the key to this person ,not accepting that they would not /could not communicate with me ,they collected the key and took the car .They would not give me another car and keep taking money out of my credit card account which I have now stopped ..They say a lot of damage was done but I have photos which show it was just a tyre .It was impossible to change the tyre ,it was dark and there was a pack of dogs the only thing possible was to leave it as the car hire company had no interest whatsoever
Keep well clear of them please

I rented a car in recently from Nova carhire/carwiz Bodrum airport, Mr Ulas Ozkan pressurised me to buy additional insurance when I refused he charged me €20 out-of-hours fee which was included in my policy, he was very rude and intimidating, I had to get in touch with my credit card company and claim a refund. Be careful he will con and trick you for extra money...😡

do NOT use this company - they cheat you and charge your credit card without authority or even a signature, there is nothing you can do. They threaten you with police and being arrested when they are the ones who are the criminals

Believe me when I say this DO NOT OURCHASE ANY INSURANCE FROM NIVA DIRECT, they are the worst company I have ever dealt with and need to be out of business, if one person takes this seriously I have done my job, ii have raised complaints and am going to take them as far as I can by far the worst company ever, they will not cover you for anything even when you quote there own policies to them, they find loop holes in getting out of any sort of call outs, avoid at all costs

Avoid by all cost !!!I bought insurance of them online. Next day they called me and asked for more money. When I refused they charged me over £90 for nothing. I have made formal complain 8 days later no replay. I am now forwarding my case to ombudsman. don't get caught do not purchase any insurance from them.

I recieved a quote online, paid the £750 in full and was then asked to call them to confirm details the following day which i did only for them to tell me that I had to pay an extra £150 and that i shouldn't trust any quote given online?! Ridiculous.

Lucky to get a 1 star. Rude staff in particular Scott arbuckle if he spoken to me on the street like he did on the phone he would be on the floor

We were supposed to pick up our car from Marseilles but our flight was diverted to Nice due to bad weather. We contacted Nova car before the flight and organised a change of pickup location, and they emailed us through a new confirmation voucher with the change in pickup location (as Nice). When we arrived at Nice the car office had already shut and we called Nova and they said the workers must have left early. We returned the next morning and the car hire company (gold car) said they had no information of the change in pick up location. They had cars available to give us but then Nova reneged on the contract and said that because we didn't pick up the car the day before in Marseilles we could no longer get a car. Even though we had a confirmation voucher for Nice, they refused to accept this new contract that they sent us and so we asked for a refund. The supervisor at Nova car said "we have your money and you will not be getting a car". He was outrageously rude, and we were in complete shock. They then without authorisation charged 10 days worth of car hire from our card, even though we never had a car in the first place. Absolutely appalled at Nova car hire. Trying to find contact for management to report this issue is impossible.

Having experienced a damaged windscreen in South Africa, I had some difficulty resolving the payment for the damage. Nova car negotiated for me and made it very simple. I dealt with a charming lady by e-mail, she responded very promptly. We rent cars abroad regularly and have few problems, some people fail to read the small print. Also take out an excess cover policy, never pay the rental companies for excess cover.
I will use this company again.

I booked a car for hire in Australia from Europcar via Nova Car Hire here in the UK.

The booking process was easy and without any hitch, the car was ready for me when I arrived in Australia and again the pickup and drop off went without a hitch.

I had a small problem when I received the invoice from Europcar Australia, they had charged me more than I was quoted by Nova; so I contacted Nova via e-mail and asked them to sort this out.

I was kept informed of their progress as they contacted Europcar Australia to ascertain why I had been overcharged. Eventually I was refunded the overcharged amount by Europcar Australia without any quibbles.

It was fantastic to deal with a firm that had such good customer service, I certainly will be using Nova Car Hire again :-)

Hired cars at dublin airport numerous times and never had issues until i used Nova.
Their agents Enterprise car hire would not accept a debit card only credit cards so would not hire me the pre booked & deposited car.
I had no probs the previous year with my debit card.
To add insult to injury they will not refund my deposit yet i was able to hire a car from Europacar.
I would not recommend Nova after this experience

We rent the car, first get the 4 hour later than they confirm us.

Staff unfriendly and many hidden charge.
Also get very old car.

Don't rent by Nova car rent, choose another company.

I noticed a small chip on the windscreen when my husband first picked up the car, I pointed it out to him and asked if he had the company write it down before they handed over the vehicle but he reassured me there was no need as windscreen repair is free with the insurance policy, so it won't be something they would charged for anyway. Sure enough when we returned the car we got hit with a £150 bill (even though they get it fixed for free). It was a small burn but he really regrets not taking a photo of it when he picked up the car, never be too trusting, assuming things will be ok can burn you in the end.

For years I have been renting with Novacarhire and I have always found their prices to be much better than when renting directly from the rental companies. Also, their customer service proved to be helpful, they got back to me directly once I had made an error in my intended return time and they solved the problem for me.
Rental Car companies employees have already several times claimed that the booking confirmation I presented "could not be right". Nevertheless, with some insistence, every time they found the confirmation in their papers and then had to give me the car at the contracted price.
I am very happy with Novacarhire.

The worst company ever used. Not clear on what you actually rent. We got to pick up our car and the quote we had was not the actual one, obviously it was too late for us to change so we end up spending instead of the 100 euro we spend 350.
Nova Car Hire= hidden costs, not clear in the website.

... it almost ruined our holiday.
NEVER AGAIN!!!!