Fiesta Slots Reviews 

Pagan Magic 'was' an online supply shop for pagans worldwide. They were popular up to a point. Until that is, when they started having customer service problems and staff shortages and merchandise supplies.

This lead to customer complaints about orders being late, or not being recieved on time and non-responsive emails.

In the end, Pagan Magic ommitted defeat and in weeks following their demise, were forced to closedown their online wholesale store, thus leading to their retail department closing only a few weeks later along with their website which suddenly disappeared too.

I made 2 orders from this company within a few weeks of each other. On receiving both orders, both well over a month after ordering there was either items missing, or broken. However, because the items I did get that we're okay seemed good quality & because they responded to my emails straight away in an apologetic helpful manner I had faith everything would be resolved. My mistake.

I was offered replacements for broken & missing items to be sent or refunded if not available.

Then the messing about began; after they gave me information on when to expect things, they never happened, I would have to send numerous chaser emails, often not hearing anything for a few days. Then eventually they stopped replying to my mails, which each time I sent were always just a polite enquiry.

I tried 2 different email contacts I had for them & sending messages via the contact form on the website. Unfortunately, because they kept on promising for so long everything would be resolved it went over the allowed time for PayPal to step in to give me a refund.

So I am now out of pocket.

I have spent a lot of money in this store, all purchases took around a month or more to get to me but I didn't mind that once I got my stuff. lots of times I would get half my order then be waiting another month or more for the next part of the order to be shipped. I live in Ireland so orders from England shouldn't take weeks. At Christmas my fiancée ordered a lot of stuff from pagan magic as Christmas presents which didn't come until well after Christmas, I had to return a few things and in feb I made a large order using my store credit, I still haven't received my order, half was shipped out never to be received and when I went into my account to check on the progress of the second part of the order it said refunded. I was refunded €11.45 (I had spent approx. over €80 on the order as I used credit from returned items) I have emailed over and over again with no response. I am waiting for my refund of €69. I am so angry over this as part of my order was birthday presents, I don't want my stuff anymore I just want a refund so I never have to deal with this store again. I advise people to stay clear, even if you get all your order you will be waiting an awful long time for them.

I don't think I have ever had such a terrible online shopping experience. I ordered a pendant which was lovely and was really looking forward to receiving. I received an email from them on 6th March 2014 confirming that my order had just been dispatched. Their website says that they take 7-10 days to deliver. I live in Malta and have never had to wait this long for anything to come from the UK but this was their delivery time so I accepted it. By mid-March I had not received anything and sent them an email to which I received a reply asking to check whether the neighbours had it, whether the post office had it (neither did) and to wait until 25th March just in case there was a delay in posting - 19 days AFTER they said that they had posted it (13 working days). It never arrived.
I contacted them and they ignored me at first. So I sent another couple of emails and finally I received a response with them wondering why their emails had not reached me (because you didn't send them perhaps?) and they said they would check with Royal Mail and get back to me. They didn't. I had to chase them. I sent two emails which were ignored so I wrote on their Facebook page (there is no option to private message so I had no choice to post on their page), they deleted my comment and didn't reply to my email. So I wrote on their page again, they deleted that too and then blocked me from posting on their page and guess what? STILL didn't reply to my email! I sent another rather curt email (after 33 days of waiting since they said they had sent my order and being constantly ignored and deleted, I was a little annoyed at this point), this is when I finally got a reply saying they were still waiting for Royal Mail to get back to them. I really do not care at this point. This Company is terrible. They have taken my money, failed to deliver the product, ignored me, deleted me, fobbed me off and will do anything to avoid paying me my money back. I am 'this close' to going to trading standards! I wish I had read this review before shopping there. I will never ever buy from them again and I will warn others not to. I still have not received my refund (in fairness it was only an hour ago that I received their last email but it was not confirm that they are refunding me, oh no, they are still waiting for Royal Mail....delaying, delaying, delaying!!) My refund is 'pending' when it should be on it's way to my account.
AWFUL!

A major problem. Made worse by the fact that my emails are being ignored.
I placed an order as a trade customer, just me working on my own,, and was looking to buy some stock.
A small part of the order arrived, a lot was listed as unavailable...despite being on the website...and a large amount was listed as being on 'back order.'
When nothing arrived I enquired by email for an update and was told the back order items were expected to be shipped 'within 7 working days.'
After 14 working days with no 'back order' goods received and no email from the seller I enquired again...and again...by email. No response.
Now I am being ignored which, whilst obviously unprofessional and annoying, is also insulting. If I ever treated my customers with such contempt they would quite rightly feel aggrieved.
I was quickly offered...and accepted...'store credit' of just over £200 for the unavailable items.
As it seems these people are unable to provide the 'available' items I have obviously asked for a refund of my 'store credit' along with funds for the 'back order' goods.
Guess what? Not even the courtesy of an acknowledgement of my email.
My order was for £670.00, to me a not insubstantial sum.
I too am a small home based business and would never use this as an excuse for letting down my customers.
The fact that, very quickly, a policy to ignore me has been adopted has led me to seek independent advice and to search out a site like this to vent my frustration.
I really do not wish to have to act on the legal advice I have received but this company will not talk to me despite polite and reasonable emails to them.
I notice that the good reviews for Pagan Magic are some time back and that the dissatisfied customers are more recent.
In the absence of any communication from them it must be reasonable to conclude that they are in difficulty,
BEWARE!

I am giving one star because while there was no "rude conduct" I certainly class my experience when attempting to purchase as "very bad and unacceptable".

I ordered an item on 23 December trusting the estimated delivery time of a week or so stated on the website and was willing to tolerate up to another week leeway on account of Christmas/New Year.

I chased my order in January and was told the stock was late in coming from the US and would arrive by 20 January. I chased again after that date elapsed and was fobbed off with an estimated delivery of 7 February. On 18 February I finally demanded a refund.

Saying this is a home business is no excuse! I have sold things from home in the past and have always ensured I had stock available of everything I advertised. Whether a business is a huge enterprise or a micro-business run from a back bedroom, clients expect a certain minimum level of professionalism. If these people are unable to invest in stock and storage space, they should find another type of business activity rather than leading their customers by the nose for weeks on end.

I have already warned all members of my magical order not to touch this "company" with a bargepole, and will continue to warn others at every opportunity.

I've ordered a few things from Pagan Magic in the past, and have always found them a pleasure to deal with - not just the items, but the service. And they are human! - and understand why we may wish to contact them while waiting for goods, or indeed, ordering.

Excellent Customer Service -0 with heart, and scruples.

"Flawless - a pleasure to shop with"

I ordered this crystal ball and recieved it within 14 days - it was packed really securely with plenty of bubble wrap and arrived in stunning condition.

I can't thank Pagan Magic enough for this item - I gave it to a friend, who was moved to tears by it.

At one point I had an enquiry and was answered in a timely and friendly fashion; my thanks to everyone at PM for making this an easy and satisfying transaction.

Rest assured, I will be shopping with you again and again!

I have been using Pagan Magic for my supplies for over a year now. I am also friends with them on Facebook. Not only do they supply beautiful products, they also offer the opportunity for free courses and newsletters. This helps someone like me who is not linked to any groups locally. It is like having a true friend as well as a trusted supplier. Often their posts help me get through difficult times, or just remind me someone out there cares unconditionally.This company just keeps on giving, which is a blessing to find in this age of self. As for delivery and actual products, I have been more than pleased on opening each new delivery. Trust these people and you will be more than satisfied. Blessings to All.

I would not buy anything from this website again and would also suggest people not to buy anything.

First, the item took ages to arrive.
By the time it arrived, I was on holiday and my 5days to return expired because when I returned by from my holiday they refused to accept my goods.
Secondly, the string was not satisfactory. They were supposed to send me a STRING to wear the Star of David pendant.
When I told them about my dis-satisfcation, they said that it's a 'free item'.

Very helpful site, well laid out with a wealth of information too. My order was with me in just a couple of days and the help from customer services was much appreciated. I'll definitely be shopping here again.

What can I say about Pagan Magic? I love it.

My first ever order with Pagan Magic, I ordered an athame, an angel wings bowl, and a beautiful chalice, and they arrived on time, in perfect condition, and being exactly what I ordered, which makes a change! The last online store I ordered from gave me the wrong candles, oils and charged me for a dreamcatcher that wasn't even on their website! But that isn't the point.

I was updated on every step of my order's progress.

I received the best possible quality items.

I found the website well laid out, easy to navigate, clear and simple, which is always a bonus.

I found the service to be exemplary.

The newsletter is fantastic! Although I am very knowledgeable on stones and herbs, there is always some interesting information, and it never hurts to boost the memory!

I haven't yet taken a look at the spells available, and I haven't been able to purchase much for a while (poor student, with a nearly gone loan), but trust me, once the funds are back, I'll be back online.

The Stock available is immense. There is so much choice, and your every need is catered for, and if for whatever reason, it isn't, just a quick email is all that is needed, and it could be ordered for you, or you can be directed to somewhere that may have it.

As the President of my university's Pagan Society, I recommend Pagan Magic at every opportunity. We even use my chalice (!) in group ritual, as it's prefered!

Five Stars!!