Personalised Gifts Engraved 

DO NOT ORDER.

I ordered and paid for an item which I never received. Have also had no reply from customer service.

One month on from ordering a christening gifts and not only has it still not arrived but I have been unable to speak to anyone about it. Numerous email over several weeks have led to one reply email saying the item has been delivered. It most definitely has not! I have now been calling multiple times a day to try and speak to someone but only ever get an answer machine regardless of day or time. And messages that I have left have gone unanswered. Are they even a real company or is it a hoax website?!!! I'm not sure anymore but either way I most definitely will never be using them again!

25 wedding anniversary ruined !! Ordered an engraved gift for our silver wedding anniversary , same excuses as all the other customers got. The gift is with Royal Mail , wait 10 days and then they will offer a replacement (the night before my anniversary still no gift!). Royal Mail lose all gifts sent from this site it would seem. Yet Cg gifts still send them out without tracking ?? Why?? This all seems a bit dubious and I doubt very much that the gifts are ever produced or sent at all. As with other reviewers I feel it’s a con !! Please steer well clear !!

Absolute Shambles!
This company is a joke, one month on and still no product! i could have made the photo frame and engraved it myself by this time. DO NOT ORDER FROM THEM. THEY ARE SCAMMERS!

So wish I read these reviews before ordering. After 3 weeks never received my order so rang this company to be told by Helena it must have been lost in the post and they would resend it. Never received this either so rang them again to be told the item was out of stock. I requested my money back which I am still waiting for. It's ok for this company to take the money from me within 24 hours of placing the order but I have to wait 30 days for the refund and if I don't receive it then I have to ring them to chase it. I don't think I will receive it? I wish this company would stop ripping people off and get closed down.

Order was lost in post, had to wait for the official Royal Mail missing time before they would send a replacement. Some six weeks later I finally get the engraved pen (paid more for a gift box) which was supposed to be a gift for a supplier. The pen would not look out of place in the pound shop, the engraving is so small I first thought they had not done it and the box looks like it's been slid across the warehouse floor. I would be embarrassed giving this to anyone as a gift... going straight to landfill and £33 out of pocket! Joke company AVOID

How this company is still in business i don’t know as it seems from reviews goods often don’t get delivered & everything ordered gets lost in the post and is not tracked. Poor Customer Service. I am still waiting for my replacement order nearly a month after the original order got lost in transit !!

I ordered 2 engraved gin glasses, they arrived 2 days before Christmas. The packaging was great however the engraving was very poorly done. Being so close to Christmas I had to give them to my friends. I wouldn’t use this company again.

I ordered a birthday gift on 16/01/18, I contacted them on the 24/01/18 only to be told it was with Royal Mail as many before me have..... judging by previous reviews.I eventually got to talk to a female this morning after numerous calls of only getting the answer phone, I was told again it was dispatched with Royal Mail on the 23rd and to check it hadn't been left in a safe place this is a very small parcel! what delivery person would leave it in a safe place and if they did surely they would leave a card to say so, this female also suggested it may have been left with a neighbour again this is rubbish. I have been told to wait till the end of the week to see if it turns up.There is no postal tracking I cant ring Royal Mail to ask about it but I will ring and ask them to read all these reviews. My advice is to stay clear of this company.

Used this company several times and everytime been very impressed. Every item I've got has been great quality along with the engraving. I would definitely recommend them.

Ordered gift for xmas in November 2017. Not received despite calling office. Informed it would go to production team and resent out. Blamed royal mail. No tracking facility for order. Still no receipt or answer of calls some one month later. Do not use this company at all.
Reporting to trading standards.

On November 12th I ordered a photo frame as a wedding present - the wedding was on Dec. 13th so I had left plenty of time. When,after a few days it had not arrived I phoned the company to ask how long it would be before I received it.I was told that it had been dispatched and sent by Royal Mail so I should contact them. I did this and was told that, despite costing £3.99 for postage, it was not tracked.On contacting the Engraved Gifts Company again I was told I could not count it as lost until 15 working days had elapsed.
I waited for this time and then contacted them again to be told that it would be delivered by 8th Dec because they would treat it as a priority. Upon contacting them on Thurs. 7th Dec. I was told they did not have the frames - they were waiting for them to arrive, but had no idea when this would be! As it was now near the wedding date I asked for my money back and was told this would be done. It is now 23rd Dec.and I have seen no photo frame and no money!! I only wish I had checked out this company before ordering from them.

Since writing this review I am pleased to say that I have received a full refund!

I ordered two items in November, one as a Christmas present. Nothing has arrived (it's now 22nd December) and my attempts to contact the company have met with no response. By contrast, I am bombarded with their email publicity on an almost daily basis. This is abominable service - well, actually it's fraud. I wish I had read these reviews before using the company.

Shocking service where my product was "lost in the post" and then received no communication when my order would be resent. One month on, the birthdays who the gifts were for have passed (70th birthday and my mums first birthday as a nan) and still no products. Bitterly disappointed!

So disappointed with this company.

Ordered an item well in advance of the event - it didn't arrive so I had to buy something else. Contact with the company is appalling - they will avoid responding to you by all of their contact methods. When I eventually got an email they said that the item may have gone missing in the post and I had to wait a further 15 days - then they would only replace - despite them ruining and really taking the shine of a special day. I had to buy something else so was out of pocket - a replacement is no good. Do NOT use. I should have obtained an item and taken it to a jeweller myself. A lot less hassle.

Their customer service could be improved dramatically by just speaking to their customers. I appreciate that things happen - but your customer service must kick in for customers when this happens. I honestly have to say their service has been terrible.

Just reported this company to trading standards. There is something dodgy going on here. Do not use this company. To say they are bad is an unstatement. As many people say before, the gift simply does not turn up and then they give one excuse after another on why you haven't received your refund. Obviously now after a 4 month fiasco refund isn't going to happen. But I'm going to work hard to get them closed down

Oh how I wish I had of read these reviews before placing my order 2 months ago. Goods didn’t arrive, still haven’t. Tried all means of contacting them, phone, email, web chat to no avail. I have now asked my credit card company to get my money back. This is an absolute disgusting excuse of a company and I only wish I could leave a 0 star rating. Appalling.

Dont care about you or your order just take your money
Don't touch them with a barge pole

Would not go near this company full of broken promises and they have basically stolen my money as I never received the item I ordered after waiting 4 weeks they them promised me a refund which I never got. Helena seems very convincing when you speak to her. Avoid unless you want to be disappointed.

I ordered personalised cuff links and they have not arrived. When I tried to contact them via phone, they do not answer and do not respond to any email queries! When i eventually got through to someone on the phone they told me it had been dispatched, this was a lie!