PetBest.com 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Beware of this misleading and unresponsive online pet store. After paying a costly $180 for 2 luxury pet bowls, I was delivered one of them faulty with a missing clip making the bowl lopsided and de... See more

Rated 1 out of 5 stars

I was so excited when I found Petbest on the Internet, for they had the products I needed at a cost that was affordable. Unfortunately, when my pet food arrived, it was already past the expiration dat... See more

Company replied

Rated 1 out of 5 stars

If this is perfect guys,then I can honestly say beware. I placed an order had a thankyou message then absolutely nothing no goods no email. It now looks like the site has been discontinued, can't be r... See more

Rated 1 out of 5 stars

I got my dog food and it had ants in it. I called support and they told me that I had infected them. When it arrived at my office, where I have my shipments delivered it had ants. Not at my h... See more

Company details


Contact info

All reviews

(1,410)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Beware of this misleading and…

Beware of this misleading and unresponsive online pet store.
After paying a costly $180 for 2 luxury pet bowls, I was delivered one of them faulty with a missing clip making the bowl lopsided and defected. Upon raising this with their customer service team, they had advised they will send out another clip which never came. It’s now been over 3 months without a resolution. They leave loyal customers feeling ripped off and unattended to. Can not recommend this store for this reason. Buyer beware.

March 22, 2023
Unprompted review
Rated 4 out of 5 stars

PetBest not bad

Buy a few times dog food from this supplier. One time was a delay in delivery. But I got a discount for next order. So I can say PetBest not bad at all.

July 11, 2017
Unprompted review
Rated 1 out of 5 stars

bad correspondence

If this is perfect guys,then I can honestly say beware. I placed an order had a thankyou message then absolutely nothing no goods no email. It now looks like the site has been discontinued, can't be reached

October 16, 2016
Unprompted review
Rated 1 out of 5 stars

Ants in my dog food

I got my dog food and it had ants in it. I called support and they told me that I had infected them. When it arrived at my office, where I have my shipments delivered it had ants. Not at my home. I cancelled my subscription.

My wet food was fine, just the dry stuff had ants

Poor customer service if you ask me and I am out 60 bucks and my time to take a bunch of photos of the ants crawling around. She acted like I was lying to her.

I am unhappy.

June 11, 2014
Unprompted review
Rated 5 out of 5 stars

Really terrific company to do business with

Why? 1) prices on the food we buy are better than the prices we can get locally, 2) shipping is free, so I'm actually SAVING money on gas, driving around to buy things, 3) shipment is fast, well-packaged, and trackable, 4) customer service is really amazing. So very glad we found PetBest.com -- we're saving a bunch of money and getting our faith in American retailers restored at the same time.... I would recommend them to anyone, any time.

July 24, 2013
Unprompted review
Rated 5 out of 5 stars

Petbest is fabulous!!!

We have used Petbest for ordering pet food for the last several months. They are prompt with processing and shipping orders. There was one time when one of the cases of food we ordered was on back-order and Petbest let us know the same day the order was placed. They still shipped the rest of the order and the one case that was back-ordered came less than a week later. Petbest even let us know once the case had shipped. They are very easy to work with and very good to get back to you if you have any questions or concerns. Plus, the variety of food, toys, etc. on their website is awesome! They make incredibly convenient to one stop shop and price compare. We love these guys, would recommend to anyone!!!

July 1, 2013
Unprompted review
Rated 5 out of 5 stars

MY CAT FINALLY STOPPED VOMITING

I could not find a supply of canned adult hairball control cat food that my cat would eat.
She loves Chicken Soup & at 12 years old has finally stopped vomitting.

Delivery was speedy & well packed.

Thank you Chicken Soup.

June 5, 2013
Unprompted review
Rated 5 out of 5 stars

Attention to detail, quick shipping, helpful & caring sales representatives

When I desperately needed a product for my enzyme deficient dog and the product wasn't available on the website, a kind & friendly sales rep took a little extra trouble to help me out. She found two spare boxes somewhere and shipped them to me. Petbest is quick to ship the product and they follow-through with emails to keep you updated on your purchase. In all of my dealings with Petbest, I have noticed an attention to detail and a desire to serve that can be hard to find these days!

May 17, 2013
Unprompted review
Rated 4 out of 5 stars

Good prices, Good service but I got spammed

I woke up to 15 spam emails the day after I ordered. I did get my order 2 days after I placed it.

May 15, 2013
Unprompted review
PetBest.com logo

Reply from PetBest.com

Hi Archie,

We are glad to hear that your order arrived quickly and that you enjoyed our service! Our policy is to never sell or rent your e-mail address to 3rd parties.

Nevertheless, to ensure this is not a software glitch, we will email you to get a better understanding of your situation.

Sincerely,
PetBest

Rated 5 out of 5 stars

Happy Pup!

So satisfied with my whole order. My puppy loves the Nutro Crunchy Treats, peanut butter, can't find them in the store. I ordered Science Diet food, shampoo, ect... At the pet store I walk around and can't find anything or it's just too expensive. I tried this and it was 123 and my order was here in a couple days. I love it! My puppy loves it! She was so excited when I opened her box order and it was all for her.

May 14, 2013
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look