Beware of this misleading and unresponsive online pet store. After paying a costly $180 for 2 luxury pet bowls, I was delivered one of them faulty with a missing clip making the bowl lopsided and de... See more
PetBest.com
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See what reviewers are saying
I was so excited when I found Petbest on the Internet, for they had the products I needed at a cost that was affordable. Unfortunately, when my pet food arrived, it was already past the expiration dat... See more
Company replied
If this is perfect guys,then I can honestly say beware. I placed an order had a thankyou message then absolutely nothing no goods no email. It now looks like the site has been discontinued, can't be r... See more
I got my dog food and it had ants in it. I called support and they told me that I had infected them. When it arrived at my office, where I have my shipments delivered it had ants. Not at my h... See more
Company details
Contact info
31260 Cedar Valley Drive, 91362, Westlake Village, CA
- 888-941-BEST
- customercare@petbest.com
- www.petbest.com
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Beware of this misleading and…
Beware of this misleading and unresponsive online pet store.
After paying a costly $180 for 2 luxury pet bowls, I was delivered one of them faulty with a missing clip making the bowl lopsided and defected. Upon raising this with their customer service team, they had advised they will send out another clip which never came. It’s now been over 3 months without a resolution. They leave loyal customers feeling ripped off and unattended to. Can not recommend this store for this reason. Buyer beware.
PetBest not bad
Buy a few times dog food from this supplier. One time was a delay in delivery. But I got a discount for next order. So I can say PetBest not bad at all.
bad correspondence
If this is perfect guys,then I can honestly say beware. I placed an order had a thankyou message then absolutely nothing no goods no email. It now looks like the site has been discontinued, can't be reached
A place to order petfood
I've never had any complications with them whatsoever.
Ants in my dog food
I got my dog food and it had ants in it. I called support and they told me that I had infected them. When it arrived at my office, where I have my shipments delivered it had ants. Not at my home. I cancelled my subscription.
My wet food was fine, just the dry stuff had ants
Poor customer service if you ask me and I am out 60 bucks and my time to take a bunch of photos of the ants crawling around. She acted like I was lying to her.
I am unhappy.
Good Price...Fast shipment.
Petbest.com has the best price around! Never any complications.
Really terrific company to do business with
Why? 1) prices on the food we buy are better than the prices we can get locally, 2) shipping is free, so I'm actually SAVING money on gas, driving around to buy things, 3) shipment is fast, well-packaged, and trackable, 4) customer service is really amazing. So very glad we found PetBest.com -- we're saving a bunch of money and getting our faith in American retailers restored at the same time.... I would recommend them to anyone, any time.
Petbest is fabulous!!!
We have used Petbest for ordering pet food for the last several months. They are prompt with processing and shipping orders. There was one time when one of the cases of food we ordered was on back-order and Petbest let us know the same day the order was placed. They still shipped the rest of the order and the one case that was back-ordered came less than a week later. Petbest even let us know once the case had shipped. They are very easy to work with and very good to get back to you if you have any questions or concerns. Plus, the variety of food, toys, etc. on their website is awesome! They make incredibly convenient to one stop shop and price compare. We love these guys, would recommend to anyone!!!
Great service and hard-to-find products available!
My picky Boston will pretty much only eat PetKind wet food. It's not easy to find, but luckily PetBest.com carries it. Very happy with customer service as well.
MY CAT FINALLY STOPPED VOMITING
I could not find a supply of canned adult hairball control cat food that my cat would eat.
She loves Chicken Soup & at 12 years old has finally stopped vomitting.
Delivery was speedy & well packed.
Thank you Chicken Soup.
Very professional;customer value is appreciated.
I would recommend purchasing from PetBest due to their personal customer service, fast shipping, with a guarantee of satisfaction. I recently had another order delivered and will order again in the near future.
Attention to detail, quick shipping, helpful & caring sales representatives
When I desperately needed a product for my enzyme deficient dog and the product wasn't available on the website, a kind & friendly sales rep took a little extra trouble to help me out. She found two spare boxes somewhere and shipped them to me. Petbest is quick to ship the product and they follow-through with emails to keep you updated on your purchase. In all of my dealings with Petbest, I have noticed an attention to detail and a desire to serve that can be hard to find these days!
Easy, without incident.
I had no problem with my order. It was just what I had expected and arrived quickly.
Good prices, Good service but I got spammed
I woke up to 15 spam emails the day after I ordered. I did get my order 2 days after I placed it.

Reply from PetBest.com
I ordered. It came 2 days later. In perfect condition. Granted it was dog food, but still.
Granted it was dog food, but still.
Happy Pup!
So satisfied with my whole order. My puppy loves the Nutro Crunchy Treats, peanut butter, can't find them in the store. I ordered Science Diet food, shampoo, ect... At the pet store I walk around and can't find anything or it's just too expensive. I tried this and it was 123 and my order was here in a couple days. I love it! My puppy loves it! She was so excited when I opened her box order and it was all for her.
Great personal care - thanks
when PetBest was out they called me and offered to send me a substitute free - very personal attention
Great Price Quick Delivery
We were able to find our dogs brad at PetBest. Shipped quickly. Good price. We will continue to order from PetBest.
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