Old Pix IE Reviews 

I bought a grafic card on 20th of February this year.Three days later they told me that they don't have it on stock and asking me my account details to send me the money.For two months I tried to get my money back but they continued to delay.Finally i went to my bank ,I told them the whole story and they gave me the money bank.They told me that they will get the money from the Pixmania's bank very easy.

What happened to the website ? New glitzy Home Page, but can't see how to search for a product.

Do not, under any circumstances, purchase a product from Pixmania or their sellers. I ordered a camera from them and waited a month for it to arrive. I inquired twice to its whereabouts and was told it would arrive on a certain date each time. It did not. When I asked to cancel my order they told me they could not as it was dispatched. The camera I ordered was a birthday present for my wife and did not arrive in time for her birthday. I went out and rebought it just to have it there for her birthday.

After numerous complaints I eventually got my order cancelled and was promised a refund. This is over a month ago and I still haven't received it. I am emailing and getting in touch regularly and keep being told that I will get my money back but no sign.

Their customer service is very rude and no-one attaches a name to an email so you don't know who you are talking to.

I cannot express how bad this company is. Avoid like the plague.

I would like to share my experience with Pixmania with you, warn your friends and colleagues.
Pixmania – The world’s worst customer service
On the 3rd of December 2017 I ordered a camera as a Christmas present, I thought with it being a busy time of year it might take a week to order or two weeks at the very worst which still would have left me with a lot of time until Christmas. After the camera had not arrived by that Wednesday I sent a request to see where my order was as it was supposed to be delivered on the Tuesday. I needed to know the day it was going to be delivered to ensure that there would be someone in the house to accept it, when I sent this request I request I got a reply of “your order is scheduled for next week”. This didn’t exactly help as I needed to be able to accept the delivery. By the middle of the next week I had still not received the camera, so I sent another email but got no response, so I sent another and again no response, I wrote to the Facebook page and again no response, so I decided to call the customer care team. After ringing approx. 10 times I got through to the customer care team and was greeted with a crackling phone line and very bad English, bare in mind this was an Irish number I am ringing. The customer care team told me that I would be informed within 48 hours when I was going to receive the camera, this was not the case. I rang back the next day as I had got the sense that they hadn’t really taken my case too seriously and I was right as I was told the exact same thing again that I would be told within 48hours, but this was 24 hours later, and they had no record of my call. I left it until Monday afternoon and rang again which took another number of times to finally get through. I was yet again told I would find out in 48hours which was well over 48hours since I originally rang. In the meantime, I was writing to the Facebook page every day to try and find out what was going on with my order, but they would only refer to my phone calls which were no help. I rang back on Tuesday to ask again and was told again that I would have to wait 48hours I explained how long I was waiting for the camera and that I needed it as it Christmas present, but this made no difference, I asked to speak to a manager to which I was told that they were on holidays which I did not believe at all as it was possibly the busiest week of the year the week before Christmas. I expressed exactly how I felt that this was a joke, but nobody seemed to care. I rang everyday that week at least ten times a day trying to find out where the camera was but no change I just kept getting fed the same stuff that I will find out in 48hours. I did not receive the camera before Christmas, no shock there. I rang again the week after Christmas, I was extremely angry at this stage and, yet I was being fed the same story that nobody knows where it is and that they have contacted who they needed to contact but have got no reply. This same thing went on and on me ringing time and time again and nobody knowing what’s going on, at one stage I rang and then received an email back from them with a completely different order number and when I rang back asking about it they thought I was the person that had that order number and started discussing somebody else’s order with me. I also rang on a separate occasion and they told me that my refund would be issued within 3 – 4 weeks even though I never requested a refund, I explained this and that all I wanted was to get the camera that I ordered. I have emailed, wrote Facebook messages and rang time and time again up until today pleading with them to send me the camera that I have paid for 5 weeks ago and they said themselves there is nothing they can do that they don’t know where it is. I asked one of the customer care team on one of my many calls if they agreed with me that it was ridiculous service and she agreed. This company has a serious problem with customer service and clearly does not have systems in place to track its products correctly. Without a shadow of a doubt this has been the worst display of customer service I have ever experienced in my life, over 100 phone calls and another crazy amount of Facebook messages and emails and I am still no further along. I have asked to speak to a manager on numerous occasions, but I am told they do not have any member of management that can speak English, this is hard to believe when I’m ringing an Irish phone number. I rang today and told them that I will be taking legal action and I got an email saying I will have a refund in 10 – 15 working days. I never requested a refund all I wanted was the camera that I ordered. I have spent hours trying to deal with this situation and if their customer care team had spent a fraction of the time considering finding out where my product was I would have had it weeks ago. I had rung so many times that the customer care team would answer the phone and not speak hoping that I would just stop ringing or else they would answer and speak in French, but I kept ringing, It got to a stage that they didn’t have to ask my order number because they knew my voice from ringing so much. This company is a joke and I wish I had read their reviews before I ordered from them as they all seem to have the exact same story. No camera, no compensation and I have spent hours on this, needless to say I strongly recommend to not buy from this site unless you want to take up a new part time job trying to get them to deliver the stuff you have ordered. I wonder will I even get my money back or will I have to take legal action which wouldn’t surprise me.
Order number: 171203P22679332

Purchased a €570 Canon D4300 on the 7/12/2017 hoping it would arrive in time for Christmas. It said it was dispatched within two days. It didn’t arrive at the start of the week before Christmas break. I contacted the seller through the Pixmania site and they said it would arrive on the 28th December. Fair enough, it was Christmas time and deliveries can be delayed. The package still hasn’t arrived and I have sent 5 messages through the site enquiring about the delivery, Pixmania and seller have gone quiet. The seller is GE Direct IEuk. My money is taken and there is no response from either Pixmania or seller. This is a scam of the highest order. I had bought of them a number of times in the past with no issues and didn’t think I would run into something like this. The site should be taken off the air before more people are caught up in it.

I ordered a EOS 800 Canon Camera a month ago. Over €1000 was promptly debited from my account. I was give a two day delivery time. But no sign of it arriving. I have sent numerous emails and telephone calls but in each case get a generated response which asks you to wait a further 72 hours. Pixmania use the seller GE DIRECT IEUK who I have discovered have been out of Business since 2016. I have since contacted the consumer affairs group dealing with European online purchases (Pixmania is registered in France), they are aware of problems with Pixmania but don't seem to be able to do anything about it.

if i could give less than 1 star i would. i ordered a camera more than 2 weeks ago and after tracking the package as far as dublin, i was notified by the UPS app that there had been a request to return to sender, when i rang UPS customer service they said the seller had made the request due to "something fraudulent". Seeing as i had received no notification from the seller or pixmania i contacted the seller through pixmanias customer service site. i received a response stating "there was something wrong with the dispatch". as this did not match what i was told by the currier i started to get worried as the money left my account promptly after i placed the order. i have since sent several correspondence to both the seller and pixmania and have not even received a reply. no confirmation that i will be refunded, nothing. the phone numbers provided on the pixmania site for this seller are not in service and as far as i can see, having done a little digging online, the "seller" went into liquidation 2 years ago. i will be taking this further through official channels as pixmania does not seem interested in helping me. this appears to be an outright scam hosted and accommodated by pixmania, who clearly do not check the validity or reputation of their "sellers". Never again will i use this service. appalled and outraged at being robbed this close to christmas and having the company responsible show no interest or compassion. Do your shopping elsewhere. I certainly will be.

Truly Awful, how are they still in business?
Ordered an 'in stock' product costing €459 and 3 weeks later no product, nor any response from any query I have sent them.
They took my money and no product. Avoid these scam artists!

Absolutelly disgraceful customer service. Received damaged order and when tried to contact I got automated reply that the messege was forwarded to the merchant. No resolution. Borderline scam service. Will never deal with again and will make sure to NOT recommend this to anyone!

What's wrong with this website now? Old piximinia was so good. I bought so many things from it but the new site is horrible. Nothing you can find.

Simple don't buy if you have rush on your items, this company start to delay orders without any word or explanation! Even when asked thy simple don't answered.. I'm been waiting for my order for 15 days and I don't know what to do more for put reclamation! DONT BUY IN PIXMANIA!

We ordered a camera lens on Black Friday Nov 16, it was £1382 from Pixmania. I had bought from Pixmania before and had no issues, so I thought they were a trustworthy company to buy from. Big mistake! When I logged into my account, it said to contact the third party seller for order delivery details. I did, the seller, Tronix Computers, said that the item was not in stock and they would cancel the order and we would be refunded within a few days. A few days later the Pixmania website went down, very worrying as we thought they had gone into liquidation. The only means of contact was via Facebook messenger, where I had numerous messages stating they were organising a refund, the first promise of a refund was 15 Dec 2016, then after chasing 26 Dec, then 27th said they were contacting the seller (Tronix), 28th promised they would get back tome, then after chasing again on 8th Jan said they were re-opening my case!!! After my bitter complaint as to why it had been closed, they asked for a couple more days to sort it. and so it goes on, still no refund. Today I have spoken to them by phone and they have promised an escalation, but who knows! I would not buy from them ever again.

I bough a phone and it's still going

Hi,
I bought mobile phone from Pixmania.ie then within 14 days time I return back phone, they said will refund money but now is 1 year around and they still did not refund money, amount 377 Euro.
Several times I rang to support center, send email, send letters by post and no still refund. :(

09/12/2016: I order an D7200

09.12.2016: I place an order for a D7200. The payment has been completed successfully and the item was "In stock". After one hour I check the site again and the request of the offer were filled up to 45%.
12.12.2016: until this date the order status was "payment successfully".
13.12.2016: the order status changed to "refunding request". I never request any refund or any one contact me.
I send an email and I recieved an automated answer.
14.12.2016: the status is changed to "refunding completed". Still no communication...
I send a second email and I recieved an automated answer too.
17.12.2016: One week later the in the bank system shows that you have withdraw the money from the VISA. And you didn't give any information on the case.
until 19/12 I send 7 email and every time I recived an automated answer.

20.12.2016: I recive an email that told me that the order cancelled as the product was out of stock.

Here is the fraud, the next day of the order(10.12.2016) the same product from the same seller, with the same sales percent...... costing 200 euro more and In Stock!!!
So the seller cancelled the order no because was out of stock but for other reasons.
I still wait the refund... 625€....

Never got my item as it was out of stuck, very difficult to get in touch with the company to ask about where my refund is (which was promised weeks ago). No way to view support tickets through website due to poor design, and their email server seems unstable judging by the numerous webhost delay and failed deliveries I've got after trying to get in touch. Stay away!

Bought a TV from them, reported a fault. Received vague instruction to return to their workshop which I followed. After 2 months of "repairing" the TV they claimed it had be damaged in transit. Another 3 months later they informed the European Consumer center (who intervened on my behalf) that they were not liable. Excuses like this:

"I inform you that since the purchase of Pixmania by Vente Du Diable, we cannot often make a refund or replacement because we have not taken the liabilities of Pixmania apart from the After Sales Service"

I have now tried to login to pixmania.ie site for a week. Apparently my login details are incorrect (I know they are not). When using the password reset link, it happily announces that an email is sent to me. Well, I tried at least 20 times, and I still have not received an email. I then tried the online contact form, but as soon as I hit the validate button the following message is displayed: "An error occured when submitting the form, please try again." Initially I got a garbled message in English that I had found something wrong (??!!) But now they keep telling me everything is fine with my account. I tried to write a visitor post on their Facebook page, but these are reviewed, so they will just ignore that one too.

I have ordered from pixmania.ie before, but I think I will not take the risk if they can't even respond to something so simple as sending me a password reset link.

I bought a few items from them a few years ago without incident. More recently I purchased a printer, only to learn after purchasing that it was from a third party on the continent. They provided no tracking and were unresponsive while the item was in transit. It took 5 weeks. Imagine. Pixmania were also not answering phones anytime I tried and there was complete blackout on attempts to email them. In fact by the time I had received the item my account with them disappeared. I could not log in, send my forgotten password, nothing. Its as if the transaction and my account never happened. I cant understand how this would have not been intentional. BTW the printer is in German and cannot be changed according to Brother. Still no reply from HDiscount (seller) or pixmania. Only option now is to see if Credit Card insurance will cover it, otherwise I'm sorry to say that the kraut printer will be a constant reminder of being duped until it needs replacing. Shop elsewhere.