Plantify.co.uk 

This company was reliably good around this time last year and I remember ordering winter plants and also spring plants from them. This time around I received 4 out of the seven plants ordered but was not able to get a phone answered and their website shut down. I had to bring a resolution case up with PayPal and have been given my money back. I'm happy with this but sorry for the company as I know they have performed well in the past.

I have been using Plantify for a few years now and am staggered to read the poor reviews. For my part I have consistently been delighted with the plants I have received. Not only the price, but the quality both of plants AND of the superb packaging. I could never believe how the standard of packing could be achieved and all for the price of £5.95, regardless of number ordered.

As I live on a hebridean island I consider this even more reason to applaud the service I received.

Maybe the company attempted too much, so it is with regret that I read of the closure.

M Smith

Order placed, and paid for, in March: plants promised for April: endless deferments from them re.delivery date: endless unanswered e-mails, telephone calls etc. We are now in August. Phone now has only a recorded message "I'm sorry but this number is temporarily unable to accept incoming calls. Please try again later".
I have been doing so for best part of a fortnight.
This company is now bankrupt? Defunct? Dodgy? Merely incompetent? Or what?
In whatever case, not a company to ever ever do business with again.

I too waited months for plants, sent many emails without response and am now out of pocket for an order over £30. I will try to claim via Paypal

Ordered plants in March - never arrived, complained and they said they could not obtain the plant I wanted and please choose something else - I did and these plants have never arrived! Now looks as though they have gone off altogether..........no doubt all laughing at their ill-gotten gains!!

I ordered two bay trees supposedly on an offer, I have never received the plants, had no reply from several emails and no answer when I call. Two months later still no joy, they must be very smug knowing they are scamming hardworking people earning their money dishonestly.

Like many other comments made.
The scenario is exactly the same.
This company was probably a scam in my opinion.
They owe me £37 I wonder how much money they have purloined from us all.
Hopefully I can get some refund via Paypal!!

having read last review it looks like they are no longer trading anyway, I can understand why, terrible experience with communication and delivery, but plants were good when they eventually arrived

In line with many other reviewers, my credit has not been processed after nearly 4 weeks! Do NOT use this company as they are clearly poorly managed and do not keep to commitments!

My order was not delivered on time, and after reading the reviews I decided to cancel the order and buy what I needed elsewhere. After numerous e-mails they confirmed that they had cancelled the order and would send me the refund within 5-10 days. 16 days later (12 working days), I am still waiting for my refund and the only reply I had to my e-mails, asking where my money is, is a template e-mail received today which says they will have more customer service people in place on 28 May. Today is 11 June. So the only effect of my placing an order with plantify is that they have held on to my money for a month and a half (and counting).
UPDATE: I have still not received a refund, three weeks after cancelling the order. Their website now says they have ceased trading and to refer to Paypal or credit card company for refunds of outstanding orders... I expect that means they do not intend to lift a finger to refund customers.

Yes I made the 35minute unanswered phone call.Yes I sent the e-mail with no reply.Yes I panicked a bit when I read the reviews,BUT,my plants arrived yesterday by Yodel, albeit 2 weeks later than my second delivery estimate and they are fantastic healthy shrubs,I could`nt be happier.Obviously communication is a problem with this company,but i`m sure once they catch up on their orders they will do very well,even considering they will have lost some customers.I would definately use them again in the future

Plant arrived almost two weeks later than promised. Phone unanswered and email ignored.

I'm no botanist but I doubt it was the variety of Japanese Maple that I had requested. It was untagged and the wrong colour.

I ordered 8 grasses online before reading these reviews... however the plants were delivered on time, delivery instructions were followed, the plants were well packaged and are strong healthy plants exactly as ordered. Communication from Plantify was spot on. In all a very good experience and I wouldn't hesitate in using again.

Like all the other people here I am still waiting for my order. I ordered on 8 May, website showed as 'in stock' and due to be delivered by 20 May. No sign of plant by 22 May and after 3 emails eventually got a reply by 29 May that the plant was due in on 3 June so should be with me by 6 June. So if it was not in yet, why did it say 'in stock' on the website? It is now the evening of 9 June and no sign of the plant or email informing of delivery or further delay. Have emailed again but just get the standard email reply back, already mentioned by others. Having read other reviews here, from people who ordered way back in March, I do not understand why, in May, their website was still showing 2 week delivery times when they MUST have known they could not fulfil this. I can only assume they did not want to lose custom, but in the end they have made a bad name for themselves. An honest message on the website about delivery times would have gained them more respect. Very poor service. I have opened a dispute on Paypal but this shows the 'seller is unable to repond' so it has to be escalated! I have had good service from Plantify in the past, but this has put me off for life.

After ordering with Plantify, I get emails telling me that delivery times have been put back and they ignore my enquiries. I'm taking them to Trading Standards and I suggest you do also.

Ordered some plants over a month ago. Have emailed them and been told they are waiting on Hortus Loci to deliver to them? Have since emailed twice with no response and, if you phone, they leave you hanging on saying "all our operators are busy'. Then says 'press 2' to leave a message and you can't! Their website says 9 to 5 but their answer service says 9 to 4. This is not the first time they've given me the run around so no more.

As others have also experianced, my order has never arrived, have e-mailed and phoned and left messages and had no response.
Really frustrating! Have opened a claim dispute on Paypal to try and get my money back.

Ordered a plant 13.4.15 but it did not arrive. Eventually Plantify said they would make a refund to my card as the plant was not available. They didn't do that.
Have made several requests for repayment and am still waiting. They informed me they made a repayment at 10.18 yesterday 1.6.15 but it still did not appear.
I would strongly advise against ordering from plantify.

Much the same story as all the others I’m afraid. Ordered 5th April, money taken on the 7th. Then 3 different delivery dates came and passed until we gave up and cancelled by phone (left message and followed up by email) on 13th May. Received email 21st to say refund would take 5-10 days. At the same time online invoice showed “fully refunded”. Today 29/05 we went on twitter to @plantify asking where the refund was and within 10 minutes received message saying the refund was made yesterday 28/05 (!).

Today, 30th May the money has indeed been refunded. Wow!

You are advised NOT to use this company, as they will take your money ASAP and then virtually ignore all form of communication. If you want to get in touch and all else has failed we would suggest you try twitter and/or facebook.

I have waited 3 months for delivery of an Acer Palmatum and despite numerous emails assuring imminent delivery the tree has still not arrived. I requested a refund and was again assured by Plantify (by email) that this would be processed within 10 days. Well, no real surprise, but 12 days later and I still haven't received my refund. I have escalated to a PayPal dispute and strongly recommend anyone else to purchase their plants via a more reputable company.