Plasma Discounter 

I ordered a pair of Shure headphones in July through plasma-discounter.nl because their price was 10 euros lower than others. The product was listed as 'op voorraad' and deliverable the next day, however it appeared that it wasn't actually in stock and delivery was delayed by a week.

In November, 1 of the earbuds stopped working, so I sent them back for repair. It has now been almost 2 months and I still haven't received the product back. First the headphones were sent to the wrong repair facility, which added 2 weeks to the time. I was then notified that they would have to be sent to Shure which would take 3 weeks. One month later and still nothing. I contacted their customer service and was told that they should have the headphones back on Monday (18/01/2016) and I should receive them the next day. The next day I called and the product was nowhere to be found and was told I would hear back quickly from them. Today (21/01/2016) I still have not heard or received anything.

2 months to repair/replace a pair of headphones is just ridiculous in my book and looking back I would have gladly paid 10 euros more and shopped at coolblue.nl to avoid the hassle. While I understand that things can go wrong, this has just been a series of failures at every stage, beginning from ordering to execution of the repairs. The only reason my rating is 2 stars instead of just 1 star is because the 'Klantenservice' was very friendly when we spoke. I hope this helps someone.

Update (28/01/2016): So its now past the 2 month mark of having sent them in. Customer service seems to thing that I will receive them at the beginning of next week but is unable to give any exact dates.

Update (01/02/2016): And.... Nothing (no headphones, information, estimates or contact of any kind). Rating is now 1 star (I wish it could be lower)

I compared many prices online and Plasma Discounter had the best value for the product we wanted to buy. The product was easy to order and arrived within the time stated.