Primera Air 

Worst worst airline ever dint know before we booked it was a small plane no entertainment sorting was horrible and on top of that had to buy your own food on the plane which was bloody expensive and the people who were for the air at the Boston logan airport they were horrible wanted to make more money on top of the normal luggage they ladies whom were working for this primera air line need to to be given manner lesson before you employ them they took $100 from my son for his laptop bag there were horrible unkind rude never never flying with them again very deceiving the charger normal rates for flight if you don’t know about the flight you will have a shock of your life when you do board it disgusting awful experience

The worst company EVER. My boyfriend flew from London stansted to Boston back in August. When he got off the flight he realised that the airline had lost his luggage. When he went to lost luggage they got him to fill out a form and gave him no reference number. He’d been waiting 7 weeks and heard nothing, he emailed the company all his details and they said they’d found his luggage and will send it to the address he provided. 2 weeks later and still nothing and now they’re out of business. What a joke of a company.

Cancelled flight and no contact/warning made...

Wasn't even informed they company has ceased operations. Unacceptable.

Nice service, while it lasted.

I cant talk about the bankruptcy issue.

However the few times I flew with the airlines while it was operating, the service was great and the personel was very friendly.

Absolutely shocking . Still waiting for money back from flight which they cancelled . No phone number to speak with anyone . Joke of a company

Yes they have gone bust and it looks as if we will not get the more than $4600 back from them for booking alternative flights following their cancellation back in July.

(I find the recent surge in positive reviews of Primera on TripAdvisor suspicious - I wonder if Primera staff has been busy posting these?)

We booked flights from Stanstead to Boston return a month ago to be sent an email 2 weeks ago to say due to operational reasons they were cancelled but can offer a refund or alternative flights...as we had already booked time off work we chose alternative flights to New York instead...so change car hire and hotels only to find out via the BBC News that as of tonight Primera Air have ceased trading!....looking through all these reviews it’s no wonder but wish I knew before hand...we have managed to book similar flights with an alternative airline at extra cost but don’t know if we will get a refund from Primera if they have run out of money 😕

Bare bones accommodation but I knew that when I purchased our tickets. Unacceptable was canceling our flight from Paris to Newark. We found out by watching the status change from "on time" to cancelled on the airport monitor screen. Employees were clueless and offered nothing and no explanation. Now, a month later, we receive an email that we can get a Primera credit for our ticket costs but it must be used within 6 months (we never want to fly with them again) OR give them our bank routing info and they'll credit us. I don't trust them with anything, much less my bank info. Why can't they issue a check or refund the credit card we used? Perhaps this email is a scam anyway . . . Run away now. Do not fly Primera!

Lost my luggage and did not care to help find it. Am never using that company again!

Used once from malaga to stanstead had to check in at airport all went well plane was clean comfortable and staff were very pleasant
Guess much of been lucky

Flew from Stansted to Newark. Booked extra leg room seats 5 months prior to have them cancelled the day before. Over three hours delay in taking off. Then didn't fly direct as paid for, we flew to Iceland to refuel. Landed in Newark 5 hours later then should have. Missed connections and had to pay a huge taxi bill. Not enough food or provisions on the flight out, tiny and cramped plane.
Flight back was direct and with a new plane but same old delays taking off and arriving back. No staff to be found at the airports when arriving or departing.
Customer service non existent. One reply received to all of my emails which was grammatically incorrect, contained spelling errors and blatantly lied as to why there had been issues. Still have not received the money back I paid 6 months ago for seats I did not received - not to mention any compensation.
It takes a lot to infuriate me but please be warned - DO NOT USE THIS AIRLINE. Dreadful service in every single aspect

Entitled to compensation for a delayed flight which was approved by them. 4 months later, still no payment. They now will not reply to emails after initially replying to each of my emails after a month. Avoid at all costs. Do not book with this company.

Do not use this airline. They will NOT depart when they say they will and their customer service is non existent! It is cheap and offers rock bottom fares for a reason! Pay twice as much if you have to.

Primera Air cancelled my flight and never got back to me regarding a refund. After multiple calls and emails I have never heard from anyone!!! Does anyone even work there? DO NOT TRUST PRIMERA AIR!!!

Rubbish service both in the air and on the ground.

I purchased the meal service for the 8hr flight I was on. This cost me 30€ for one very small meal, I asked for a glass of water to go with this and was told that water cost extra. On equivalent low cost services I received not only alcoholic beverages but two meals.
Asking for a receipt for this cost and I've received nothing after 2 weeks.
I didn't know customer service this rubbish still exists.

Primera Air = Thief , they will take money from you by cancelling your flight and ignoring all of your messages, emails, phonecalls. Read the comment on FB, IG, Tripadvisor, pilot trust. you will understand. Do not flight with them , disgusting airline, hideous customer services.

Originally booked United using FF miles from EWR to CDG. A few weeks later I saw Primera had a better schedule allowing us to leave CDG one day earlier which was more convenient for our post cruise departure. I cancelled United and paid a $250 penalty. A month later Primera canceled our flight back from Paris so I had to rebook on United at what was now a much higher price. Avoid this unreliable company. You've been warned!

We were delayed for 30 hours in Malaga airport, no accommodation was provided. It is now nearly 3 months later and we have not received any compensation owed. After calling the "customer service" helpline and asking to speak with a manager, they hung up on me.
Beyond belief how this company is still in business.

Primary Air rearranged my flight due to lacking a plane but only after I called them and waited two hours on the phone so that they change my flight from Birmingham to London Stansted. They offered to reimburse me for the train travel journey as it would cost me 65 pounds to reroute my train schedule as a result of their cancellations. It is now been over two months and they have still not paid me back.