poor customer service
poor customer service. No engagement.
Ordered in October, we are now at the end of November, still nothing. I have called and emailed each day, nothing.
Asked for money back, still nothing.
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Print Carrier - the printing people
Germany
poor customer service. No engagement.
Ordered in October, we are now at the end of November, still nothing. I have called and emailed each day, nothing.
Asked for money back, still nothing.
After bad print rhe did not wont refound us or print again. We were left with 5000 bad flyers! Slovenia
Such a shame very bad customer service. Printing quality is good but very inconsistent. Printer workers are dumb guys... They need to be a little bit of care of duty. It is very unexpected services by Germans...
After Printcarrier made a horrible printing error, we requested a refund. Nevermind countless bizarre issues along the way: the refund has been refused for around 4 months, all over an order of less than £30 and with us having used Printcarrier for 10 years!
Terrible website with bugs all over the place and when you call for help the only solution is clear your cookies - or 'you must have done something wrong'. Nothing I want to do is possible (register!, ship to Germany with a Dutch account...) I have to create a separate account with a different email address on the German site if I want to ship to Germany ??? I've literally spent 2 hours just trying to order flyers... I give up.
Horrendous, don't touch them. I used to use them a lot but recently very very poor. Zero customer service and whatever you do don't telephone them, you get through on a standard international rate, I had an ongoing problem and spent £35 on phone calls.
Long waiting. More than 2 months. Go to another print company if you need things fast.
I wish i could give none stars.
When there goes something wrong as they say it self you are helpless. They dont react to mails or complaints. After calling them they every time say that there went something wrong and that the order will be sent the same day. But after weeks i still did not receive the order.
I was using PrintCarrier until now for all my printing needs. As I work in the design industry I have loads of clients who require printing of business cards, flyers etc. It was all fine until now, when I ordered business cards and they first were refused saying that the design was going out of the boundaries and that it will be cut in the printing, so I had to resize the background and make it smaller. After I did that, I received the cards with huge white lines on top and bottom.... I emailed their customer support, which stated that their system informed me of this and they can't accept their error. After i explained to them a few times what happened, they still claim nothing can be done and it is actually my fault. By the looks of other reviewers here they do the same to every error in orders they have. Avoid if you don't want headaches in case something goes wrong.
The first (customer satisfaction guaranteed order was great so I placed more orders - terrible! Poor quality print with missing areas where the paper had slipped during printing leaving large and uneven outlines around shapes. Large white lines down the longest side of wrapping paper making it completely unusable. Customer service is a joke, rude and unhelpful. Had to provide series after series of photographs as they required a photo showing the issues on 50 sheets of 50x70cm wrapping paper Then send an sample to them. After a lengthy process they confirm that they are printing errors however say that they will not replace any and simply do not care. Disgusting all-round. Worst Printer I have ever used!!
Very poor service. Sameday plus came over a week later. No refund. Also ordered cards. Came with red ink all over them. They did not refund either. Do not use.
a part from the VERY bad quality of the printed material, I needed to print a logo on a transparent PVC. The did NOT print the white colour so all the whites were not printed at all, and the colours were almost transparent.
I ask for a refound but they told me they do not print white, even on a transparent PVC.
the same print files were perfectly printed by a local service. I'll never ever print anything else here.
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