Pure Spa Direct - New York Reviews 

I love this company for their stellar commitment to customer service, transparency with any delays (though rare) and their ability to provide answers to my questions about the most ideal products and equipment for my services. I appreciate the comprehensive knowledge they lend in a world of hurried, three word answers. Purespa has been an asset to all our locations and the new ones to come!

Pure Spa Direct = lifesaver for busy spa girl here. I don't wanna shop 5 places, I just get all the supplies in one swoop. wax, gloves, under eye pads, lotion, all that. Order came in neat boxes, super easy to unpack. No drama, just works every time. I’m sticking with them.

We have used Purespa Direct for over 11 years. The selection of products makes it easy for us with over 5 locations and growing. The quality of the merchandise and equipment is a good value and we appreciate the their selections stay up to date with what trending in our industry.

im an esthetician and i been ordering from pure spa for a while now, prob like 5 or 6 times already. always get my stuff fast and packed nice. they got literally everything i need for my studio - wax, gloves, sheets, all that.

one time i called cause i ordered the wrong wax (my bad lol) and the girl on the phone helped me fix it right away, super nice. prices are good too, better than most places i used before.

i don’t usually write reviews but this site just makes it easy to get what i need. def gonna keep ordering.

I placed an order with pire spa direct over two months ago and have yet to receive my items. Despite multiple attempts to contact their customer service, I’ve received nothing but vague excuses and empty promises. Not only was my order never delivered, but they have also refused to issue a refund.

This level of negligence and lack of accountability is completely unacceptable. I would strongly advise anyone considering doing business with this company to think twice. Save yourself the frustration and shop elsewhere. A company that takes your money and provides neither the product nor a refund should not be trusted.

Not only did the product arrive quickly, it was as pictured and they went above and beyond with the packaging of my item. I am very happy all around, will definitely order again and do recommend purchasing from Pure Spa Direct.

Spoke with Christine D from Pure Spa Direct. She was beyond helpful and answered all my questions. She was so helpful and knowledgeable. Made my purchase so fast and easy and assured me that my products would be delivered quickly!!

The customer service was amazing! Christine called about my order and manage to replace it with a more updated design. I didn’t had to pay any additional cost! I’ve been purchasing from this Pure Spa for over 10 years and I’ve always been pleased and satisfied with their products and customer service. I can fully stand by my declaration that PureSpaDirect has contributed tremendously to the success of my Spa. Please support this company. You wouldn’t regret it. I thank Tara and especially Christine…you are a valuable asset to PureSpaDirect!

I ordered Kadus Professional Permanent Hair Color and I was satisfied with it. The website offers a wide range of beauty and spa products, which is very convenient for ordering all of them on one site. I will certainly use it in the future, thank you.

Your employees are 5 star!! I was facing an issue with customs in Kuwait and needed extra paper work and Tara helped me out from A to Z and always checking in with the update of what was going on. Amazing customer service amazing attitudes!! All my future purchases will be with purespadirect because of the employees! Thanks a million!

I love this company. I got confused about my order, Tara was very gracious and kind to me. She answered my questions immediately and clarified my confusion! I will always order my developer from them.

Excellent Customer Service here. Pure Spa Direct always satisfy me with its excellent products. The shipment service is also very good because it's fast. The prices are also very reasonable here.

Amazing customer service and lots of solutions to any challenges you have.

I ordered the black lash tint in the original gold/orange box. Everything about it was very clear and simple to use. I am very happy with the results. Little to no smell so no irritation near the eyes as well as a great consistency so not runny product. The order came on time and with no issues. I will definitely re-order.

Great experience and affordable prices, they are my favourite!

An amazing, helpful team of people who came through on a VERY last minute and urgent request. So thankful that I found this company and was able work with Laurie and Tara who are truly superstars!

All in one place with good price. Fast shipment, excellent customer service! I have been shopping at Pure Spa Direct since 2008 and always could find what I need for better price.

Superior customer service. Your 100% satisfaction, is their #1 focus. They take a team approach to ensure quick responses to any of your questions. Trust your online equipment shopping with Pure Spa Direct.

Very good quality customer service I wouldn’t order from anywhere else!! I’m a esthetician and have my own business, they ensured that I was getting the best equipment for my business and that everything arrived on time. They are also always there to help with any questions and concerns.

The best supplier. We have used all the major supply companies for our 5 spas and Pure Spa Direct is the best one. They have the most products and by far the best customer service. They really seem to care about helping us. Love them!