Randall & Aubin Restaurant - Soho Reviews 

10
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Restaurant
  2. Seafood Restaurant

Information provided by various external sources

Randall & Aubin restaurant and takeaway shop located in the heart of London, UK. We offer event catering, menus, delivery, and online reservations. Randall & Aubin Restaurant offering Champagne, oyster bar, fine dining, wine list, excellent cuisine, freshest seafood and succulent roasts in London, UK.


Contact info

3.4

Average

TrustScore 3.5 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(10)

2 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simply the best Seafood in London

Well what can I can, I've been in seafood business for 20 yrs and this place is my go to!
Freshly Peeled Prawn cocktail mot usual mushy tasteless crap.
Whole Devon crab cooked to perfection, one of the party had the crab terrine and king prawns which were both excellent.
Johnny our waiter was great, knowledgeable about wines, (we had 3 bottles Hic!) Cheese board shared to finish with great port
Its not cheap but you get what you pay for, now the bad bit this place is very busy, your table is an hr and half slot, they dont always tell you which is not good!.
Dont be late! Ita a well oiled machine so you could be disappointed as you table will be re allocated.
Thanks To Tamas the duty manager always smiling even under pressure.

April 4, 2026
Unprompted review
Rated 1 out of 5 stars

Christmas Gift Voucher

I purchased a Gift Voucher for Randall & Aubin at Christmas time to celebrate a very special occasion. Feb 10th my daughter took her fiancé to R&A in London to celebrate completing his PhD thesis. Unfortunately, the experience fell far short of expectations and was deeply disappointing.
My daughter mentioned that the restaurant itself was smaller than anticipated, but size was not the issue. I had hoped and reasonably expected the food to be exceptionally fresh and delicious, and the staff to be friendly, attentive, and most importantly, knowledgeable about allergens and dietary requirements, particularly halal considerations for religious reasons.
Before ordering the lobster, my daughter specifically asked the waitress whether any of the items in their order contained any pork. The waitress confidently told my daughter, no. To their shock and disgust, a large chunk of sausage was later discovered in the salad. This immediately ruined their appetite and the celebratory nature of the evening.
The issue was brought to the attention of the staff right away, they cancelled the remainder of their order and left feeling upset and disrespected.
This experience represents more than a simple kitchen error. When staff are asked a direct question about ingredients, especially where allergies or religious observance is concerned, accuracy and honesty are essential. Providing false information, whether through negligence or lack of training, breaks trust and creates unnecessary harm.
Given the circumstances, we have requested a refund of the Gift Voucher and won’t be returning to the restaurant in the future. But know, that this was meant to be a joyful, meaningful celebration, and instead it became an experience marked by disappointment and loss of trust. I hope Randall & Aubin takes this feedback seriously and improves staff training around ingredient knowledge and dietary sensitivities, so other guests do not experience the same distress.
Seriously disappointed from across the Pond!
E L Morgan

February 10, 2026
Unprompted review
Rated 2 out of 5 stars

Don't Be Late!!!

I had booked this restaurant as my best friend is a seafood lover. We had been out in the afternoon and were looking forward to a great meal to end a special 60th birthday celebration. I had emailed the restaurant to let them know this. Our taxi was stuck in traffic and so I called the restaurant at 8.07 to let them know we would be 5 mins. They said that was OK. We arrived at 8.13 (3 mins outside the 10 min window) but the maitre d said our table had be re allocated. I protested as I had called, but he wasn't budging and even went on to tell me how he has been doing his job for 12 years and I had to trust him in getting us another table. He said it could be a 40 minute wait. I was so upset and my best friend was less than impressed. No discretion had been used, even though I had called, and it was a 60th birthday celebration. So. If you are likely to be a couple of minutes late to the restaurant (and I had booked in advance) and are willing to chug a glass of wine outside on the street (yes, that what we were offered....) then eat here. The food and service when we were eventually seated was good but nothing made up for the initial disappointment 😞

October 12, 2024
Unprompted review
Rated 3 out of 5 stars

We had a nice supper

We had a nice supper, We were given a table right next to the entry of the toilets, when asked if we could have another table the manager said no! There were better tables free all evening.
We did ask the nice waitress if the man in the waistcoat who gave us the table was the manager and she said yes!
Would I recommend this restaurant NO!
Very poor in the amount of money we spent…

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Randall and Auben

The food, the service and the atmosphere were all 5 star. Smiles all round, attention to detail fantastic. We will be going back to try even more of the sumptuous seafood and have no hesitation in recommending R&A to anyone looking for a fantastic Bistro experience.

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

2nd August 2022: Fabulous

My sister and I were celebrating her Birthday 2nd August 22 and she choose the Randall & Aubin restaurant.
I called ahead and requested the seats that face out onto the road to capture the ambiance and experience.
Ref Jamie was very kind and advised that he would do what he could but it was a very busy night.
Upon arrival we did indeed have the places we requested which was lovely.
This restaurant is 10/10 we had fantastic service from the staff, thank you and the food was incredible, fresh, beautifully presented, and delicious.
I would recommend to everyone.
Holly & Lyndsay

August 5, 2022
Unprompted review
Rated 5 out of 5 stars

A most memorable experience

A most memorable experience, try the half pint of shrimps followed by the dressed crab plus a side of frites together with a granache wine. Edward the patron is passionate about the food and it shows in the exquisite dishes. One word of warning, watch the step down into the restaurant. Make sure you book before you visit this lively venue!

October 22, 2021
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look