rooms4kids 

I do not know if I will ever receive the items I ordered, despite spending a substantial amount. I asked for an update and was told delivery was expected within 7/14 working days. It is now more than 14 working days since my order was processed and payment taken, yet I have had no further contact from the company, despite me messaging a few times. They are unreachable. More worrying is the fact that although it states on their website that an item I purchased is delivered straight from the manufacturer, the manufacturer (which I contacted) has not had my order passed on from Rooms4kids as of today. Thus, over 14 working days since payment was taken, Rooms4kids have seemingly not done anything about my order. Do they intend to deliver the items people have ordered? If they are having problems, why are they still trading and taking money off of customers? Will they ever reply to keep customers updated? At the moment, it feels like I have been scammed out of hard-earned money!
I urge the company to do right by their customers and get in touch. After all, their website prides themselves on excellent customer services and reply to messages day and night within 12 hours. This is not my experience. My experience is worry worry worry... will I ever get my items? Seems like a few customers are in the same situation too!

Company has gone into liquidation.

This company are to be avoided - they took my money, failed to deliver when promised and have totally blanked efforts to obtain a refund / communicate. Fear I've fallen fowl of a scammer - suggest you don't join me.

Suggest other customers - if you paid through PayPal / Credit Card that was a good move - you may well be covered. I paid through PayPal and they're being very supportive. Let them know ASAP though.

UPDATE ####THEY ARE APPLYING FOR LIQUIDATION JUST HAS AN EMAIL FROM THEIR SOLICITOR.

SHAME ON THIS COMPANY FOR TAKING MONEY WITH NO INTENT TO SUPPLY

I’ve ordered bedside drawers and a king size bed frame neither of which are yet to arrive.
I’ve emailed 8 times asking for a delivery date and had no reply. I’ve called the customer service number and the line is dead.
I’m very concerned as I feel I may have lost hundreds of pounds.
I will not buy from this company again even if the items do arrive as the customer service is appalling.

Awful!! Ordered a bed for my son in November. Called to ask where it was a few weeks later and was advised it wouldn’t be in stock until early January and now I’m being ignored and have not been given a refund. I’ve had to call my bank and do a charge back and my son has been sleeping on a mattress for two months for no reason! And now need to purchase a new bed when I receive my money back

***BEWARE***

Ordered items on the 30th December this has not yet arrived.

Had response to 1 email after waiting 14 days, but the subsequent 3 emails for updates has been ignored.

The telephone number on their website is unavailable which is deeply concerning - I wish I'd have tried this before ordering as i'd not have placed the order as it seems very dodgy.

Luckily I paid on a credit card so i'm hoping that i'll get my money back.

I'll amend this review once I receive my goodsor a satisfactory response and

I have placed the order on 5th Jan and still waiting for the delivery of 2 mid sleeper birlea bed sets . I've been trying to get in touch to confirm the delivery date and have got no response from them. I tried reaching the customer service and surprisingly it says the number is not in use. Can someone confirm when i will get the delivery

Outstanding customer service and is it any wonder why this company is recommended by trade news and exclusive interiors publications! I have already passed this recommendation of rooms4kids on to many contacts such as the incredible service.

Review Update Pending Contact by Rooms4kids

quick delivery (received before Christmas, was expecting way after!!!) Small issue with my product got in touch the company (got back to me 1hour later!) could not be more apologetic and helpful they are sending out replacement. Definatley will recommend to others!

We ordered a Steens High Sleeper and mattress on 8th November. We were aware of the delivery guidelines, but still contacted the company a couple of times within the time period to see how our order was progressing. The information we received was just to refer to the website - not super helpful...
As the 21 working days got closer we tried again to contact the company. You cannot reach them by phone, only email, and on more than one occassion emails they said they had sent never arrived - pretty frustrating. By this point we had the mattress (29th November) and were told that the bed should be with us anytime now. By 6th December we were getting annoyed. Again, we made contact to be told the bed was LEAVING DENMARK ON 12TH DECEMBER!!!!!
This was on the 23rd working day after ordering - why were we told anytime now on the 29th November???? They haven't answered that...

I was really disappointed but also pretty upset by the way we were spoken to in the emails. Time and again I felt the implication was that it was our fault for expecting the delivery within the 21 working days, told other customers were happy to wait, and that it was only a slight delay which was to be expected this time of year. The final straw was when my partner wrote a review (the bed was purchased for his daughter with our money, but my name was on the order form), and Rooms for kids offered me a free product if I took the negative review down!!! I felt this was not the right thing to do.

In the end we cancelled our order and went elsewhere. The mattress is great though!

UPDATED: thanks for your comments Rooms For Kids. Please let me know the incorrect facts and I will amend if need be. I am pleased that other customers received the item within the 21 working days as you have said but this is not the information you gave me.

UPDATED AGAIN: Thank you for your comments. Our communication from Trustpilot said nothing about my partner's review being rude or offensive, just that you did not consider him the customer. Please let me know what was not appropriate for the kids visiting this site. My partner sent you an email enquiring about the bed. You chose to telephone him so I strongly suggest you revise your policies if you should not have had any contact with him!!!!
I am pleased that other people received their products but STRONGLY suggest you update your customer service procedures to bring them into line with the accepted online standard.

UPDATED 3: I am deeply concerned what you found offensive about my partner's review and "not suitable to be seen by children." Please give me the exact comments (email is acceptable if it is, as you say, so offensive not to be seen on this site).
You told us the bed would be shipped from Denmark on the 23rd working day. The time scale you have stated was not offered on the 19th working day.

Some delivery problems with rescheduling etc. Have now been assured this will definitely be when promised. On plus side they did call back quickly to resolve.

I never leave reviews but on this case make an exception. The customer service out of hours was unexpected, caring and fantastic. After reading a previous negative review about late delivery, well the person clearly needs to read the timescales on the Home Page before being trigger happy behind a keyboard. My delivery came within the quoted timescale, and for Rooms4kids to include - room of choice - 2 man team - time slot and a driver call on route was amazing as it did not impact on my day. Thank you!

The Julian Bowen Pluto Midsleeper is fantastic and well loved. Is it any wonder why Julian Bowen recommend Rooms4kids as a retailer every time, to a potential customer like me - it's testament to their own brand that this retailer does more than what it says on the tin.

The customer service/sales team were very helpful and responded to my emails very quickly and provided with all the information I required. Unfortunately in the end I did have to cancel my order which was my error and they were very helpful in processing my request for me. I would certainly use them again if/when required.

If ordering large Furniture - do go to Rooms4kids! The 14 working days wait is worth it especially when you could receive for FREE a 2 man team - room of choice - time window and driver call on route. All worthwhile, and don't be tempted to use a third party courier delivering through a network.

I paid optional for all my furniture to be assembled on the spot and it was all beautifully carried out with professionalism. Well done Rooms4kids!

I have now recommended your company to six other people so await their calls!

Thank you!

I ordered a set of drawers 15 days ago and have no idea when they will be arriving. I emailed them 3 times with a standard response of ‘we communicate 7-14 days’ and the tone of the emails were somewhat off. With premature twins at hospital and needing to sort the nursery ASAP I could really have done with ordering elsewhere for a smoother, more responsive, faster and overall acceptable service. This is not what you expect when you spend £260. I would avoid this Company and would not use again.

I’ve just bought a bus bunk bed. The delivery guys arrived early this morning and the bed was fully installed within 90 mins. The kids had a wonderful surprise when the got home from school. Great price, great product and great service. I’d definitely buy from this company again. Thank you!

We ordered a bed and a wardrobe from this company. We were told 21 days until delivery. After 26 days we didn't hear anything so I emailed them and was told the items would be coming the following week, which would have been 30 days at least. I expressed disappointment that we hadn't heard anything from them without my emailing first and received an email back that said pretty much they can't do right for doing wrong! I was made to feel like I had a cheek remarking that it was later than advertised and that we'd received no communication until I emailed.

The goods did arrive the following week but without the wardrobe. And then the wardrobe arrived a week later and was left down the side of our house. (although this was the delivery company's fault, not Rooms4kids).

Not a very satisfactory experience.

I don't usually leave reviews but feel compelled to on this occasion. Recently ordered a day bed with rooms4kids, and when a small part was missing (sealed box) I sent an email that evening.

I was genuinely shocked to receive a reply so quickly the same evening, the part was confirmed and received in no time. What amazing customer service, can't ask any more than that.

Thanks again - recommended with no hesitation!

Brilliant communication and when delivery did not take place on Friday due to a vehicle breakdown by their carrier, Rebecca contacted me in the evening on Friday and throughout Saturday. Things go wrong, and anybody reasonable will see this, but communication on non working days, is reassurance in itself so thank you rooms4kids and special thanks to Rebecca. I have actually added two more products to my order now based on this communication so that says it all. Some are so quick to condemn, where others like me, will wait for a satisfactory response ( as more than received ) before making a judgement. Happy customer and yet to still receive goods!

ITEM NOT DELIVERED AND NOT ABLE TO MAKE CONTACT WITH COMPANY. Paid extra for Next Day Delivery and item did not arrive. I've messaged via email, Facebook page and private Facebook message via company page and have not received a response. The telephone number on their website asks you to press 1 or 2 and for both options the line cuts off. Have reported via PayPal and will escalate to resolution centre.
**updated 20-10-2017** Your reply to my review bears no relevance to the issues I had with your company - I think you have me mixed up with another unhappy customer! I received a full refund via PayPal for the case in my favour.