SalonSkincare Reviews 

345
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

I ordered 6 units of a Spanish deodorant which was not in stock and they had to bring over. It was at an excellent price and I was advised not to contact them until after 15 days due to the transit... See more

Rated 1 out of 5 stars

Worst customer service ive seen in a long time. I ordered a product and it said it would arrived in 15 days but I would have a tracking code once dispatched. After 9 days, it still hadn't been dispat... See more

Company replied

Rated 1 out of 5 stars

Ordered something and said they didn't have stock, and no alternatives. Then when I said I would wait for stock they refunded and said they wouldn't offer the same price when the new ones came in. T... See more

Rated 4 out of 5 stars

After placing an order, I didn’t hear anything more for several days so telephoned (number from their website 023 9245 3256) but got no reply, just an answerphone (voicemail). Reading some of the revi... See more

Company replied

Company details

  1. Skin Care Clinic
  2. Wellness Center

Written by the company

Great deals on cleansers, toners, moisturisers, exfoliators, masks, suncare, tanning lotions, make-up and other cosmetics for women and men. Trying to offer all the time, the best products at the best prices.


Contact info

3.4

Average

TrustScore 3.5 out of 5

345 reviews

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3.4

All reviews

(345)

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Rated 5 out of 5 stars

A very happy customer

I ordered 6 units of a Spanish deodorant which was not in stock and they had to bring over. It was at an excellent price and I was advised not to contact them until after 15 days due to the transit period. Just short of the 15 days I received email confirmation that it was on its way, then a couple of days later another to say it had arrived and would be sent on by their courier. 2 days later it was here. More than happy with the price, the service and being able to get a great product that I'd struggled to source.

November 14, 2021
Unprompted review
Rated 1 out of 5 stars

Worst customer service ive seen in a…

Worst customer service ive seen in a long time. I ordered a product and it said it would arrived in 15 days but I would have a tracking code once dispatched. After 9 days, it still hadn't been dispatched so I contacted the company for an update and turns out it wasn't even dispatched. Not to mention they didn't even apologise but said 'This has been refunded'. Fantastic customer service!!

November 1, 2021
Unprompted review
SalonSkincare logo

Reply from SalonSkincare

Hi Sheena,

Thank you for the feedback, please can you advise of the name on your order or your order number so we can look in to this further as we can not locate an order from the details provided?

Regards

Rated 1 out of 5 stars

avoid

Ordered something and said they didn't have stock, and no alternatives. Then when I said I would wait for stock they refunded and said they wouldn't offer the same price when the new ones came in. The reason I am writing this review is that their attitude showed that that didn't really care.

October 28, 2021
Unprompted review
Rated 5 out of 5 stars

Had been trying to get hold of spanish…

Had been trying to get hold of spanish brand of body lotion this company had it shipped in and delivered quicker than I had expected, Brilliant company, customer service and communication is 1st class, lovely free gift which was a surprise, will only buy from this company in the future, thanks salonskincare =)

September 1, 2021
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER

I placed an order on the 25th June, received confirmation email and asking not to chase them for 15 working days. The 15 working days have passed, I chased my order and don't get any response back, no update on the order or how to get my money back. Absolutely disgraceful! Do not order from them

July 23, 2021
Unprompted review
SalonSkincare logo

Reply from SalonSkincare

Hi AS,

Thank you for the feedback, please can you advise of the name on your order or your order number so we can look in to this further?

Regards

Rated 5 out of 5 stars

Quick & cheap

Have only bought 1 item which came within 3 days, straight from their warehouse. Genuine item at a great price will definitely use again.

April 14, 2021
Unprompted review
SalonSkincare logo

Reply from SalonSkincare

Hey Mó,

Thanks for the lovely 5* review! It's great to hear you are happy with our service and look forward to seeing you back soon.

SalonSkincare

Rated 5 out of 5 stars

My new favourite store A+++

I have only just found SalonSkincare but I am so glad I did, Great products at lower prices than many places I’ve found, Also I ordered my items Monday and they have just been delivered today Wednesday, I must say they took great care in wrapping and packing my items came delivered no damage or spillages, I will definitely without a doubt be ordering from SalonSkinCare again I’m usually a big Amazon user but I think I’ve found my new favourite place, I rarely write reviews but I felt I needed too😁🥰 Thanks guys

April 14, 2021
Unprompted review
SalonSkincare logo

Reply from SalonSkincare

Hey there,

Thank you for amazing 5* review! We are pleased to hear you are happy with our service and look forward to seeing you back!

SalonSkincare

Rated 1 out of 5 stars

Terrible!

Terrible!!
Waited 30 days for them to tell me that they are a drop ship business and that they're stock was held up abroad.

Were less than apologetic and didn't seem to care.

Will never use again and I would recommend avoiding along with their sister brands!

April 1, 2021
Unprompted review
SalonSkincare logo

Reply from SalonSkincare

Hi Robat,

Thanks for the feedback,

The website states that some of our brands work on a drop shipping basis and on the delivery page, before payment is made we advise delivery is approx. 15 working days.

I can see you emailed on 16.03.21 asking to cancel you other order but wanted to keep this order live. Customer services emailed to advise the stock had been delayed due to an delay with the courier, this is unfortunately something out of out of our control, we asked you to wait a further 3 days for the delivery to arrive. We emailed you 3 days later to advise the stock had arrived and was being shipped that day and you responded and asked to cancel the order in full which we did.

I’m sorry you were not happy with the service received, should you wish to place any further orders please call us before you place the order and we can advise if the item is a dropship product or if the item is in our warehouse ready for immediate fulfilment.

Regards

Rated 5 out of 5 stars

Quick delivery and great prices

Item arrived very quickly and was cheaper than anywhere else, would recommend!

February 9, 2021
Unprompted review
SalonSkincare logo

Reply from SalonSkincare

Hi Abi,

Thanks for the 5* review! We are happy to hear you are pleased with our service and hope to see you back soon.

SalonSkincare

Rated 5 out of 5 stars

Great price and super speedy delivery

Great price and super speedy delivery; ordered at midday, received despatch notification within three hours and it arrived the next day! Very impressed and will be ordering again.

January 30, 2021
Unprompted review
SalonSkincare logo

Reply from SalonSkincare

Hi Turns,

Thank you for your lovely review! We are pleased to hear you are happy with our service and hope to see you back soon.

SalonSkincare

Rated 5 out of 5 stars

Very happy with prices and speed of delivery.

Not used the company before. Prices seemed very competitive: some reviews indicated delivery was slow. I wasn't in a hurry and wanted to take advantage of the good value products, but expected to have to wait for 2 or 3 weeks. Wow! Ordered on a Monday just before Christmas (and during pandemic). Items arrived within 3 days. I was alerted by SMS message on delivery day giving me approximate 1 hour delivery slot. Wonderful: I'll be using them again!

December 17, 2020
Unprompted review
SalonSkincare logo

Reply from SalonSkincare

Hey Sarah

Thank you for your lovely feedback! We are very pleased to hear you are happy with our service.

Have a good day and we hope to see you back soon at Salon Skincare!

Best wishes

Rated 5 out of 5 stars

Slow by default but good

Item delivered slightly behind the already generous date estimate, but it was a fabulous product unavailable elsewhere, and for a killer price. P.S. - I bought from them again, and the delivery took even longer. I hope post-Brexit troubles won't put them out of business, because they provide great value.

December 16, 2020
Unprompted review
SalonSkincare logo

Reply from SalonSkincare

Hi Dez,

Thank you for your feedback!
We are doing our best to offer a great service to all our customers.
Have a good day and hopefully see you back soon on Salon Skincare!

Best wishes

Rated 5 out of 5 stars

Excellent Price and Very Fast Delivery

Very good prices for quality products - they said it could take up to 10 days for delivery but as I wasn't in a rush I went ahead. Two days after ordering and my product has just arrived, all packaged well and exactly as expected.

December 11, 2020
Unprompted review
SalonSkincare logo

Reply from SalonSkincare

Hey Dianne,

Thank you for sharing your feedback!
We are doing our best to offer a great service to all our customers.
Have a good day and hopefully see you back soon on Salon Skincare!

Best wishes

Rated 5 out of 5 stars

All good.

Following on from my recent 1 Star review - I quickly ordered a similar substitute product - arrived on 8th working day, within advised timeframe.

Well pleased this time.

November 20, 2020
Unprompted review
SalonSkincare logo

Reply from SalonSkincare

Thank you for your feedback. :)

We are doing our best to offer great services. Have a good day and hopefully see you soon at Salon Skincare.com

Kind regards

Rated 5 out of 5 stars

Faultless service

Can't understand why this company has so many bad reviews, items ordered and paid through PayPal they said delivery in 10 working days which it was and very well packed, would definitely use them again as they were also much cheaper than other outlets.

November 11, 2020
Unprompted review
SalonSkincare logo

Reply from SalonSkincare

Hi David,

Thank you for the review. We have recently taken over the company and are working hard to try and resolve the issues that have been previously reported. We are glad you received you item and
we look forward to receiving your next order.

Regards

Rated 4 out of 5 stars

Patient and happy

Yes it took awhile, ordered 22nd delivered 3rd November, very happy, product unavailable elsewhere

November 3, 2020
Unprompted review
SalonSkincare logo

Reply from SalonSkincare

Thank you for your feedback. :)
We are doing our best to offer great services.
Have a good day and hopefully see you soon on Salon Skincare.
Kind regards

Rated 5 out of 5 stars

Great service

Great, easy service ,very fast delivery, recommended thank you

September 30, 2020
Unprompted review
SalonSkincare logo

Reply from SalonSkincare

Thank you for your feedback. :)
We are doing our best to offer great services.
Have a good day and hopefully see you soon on Salon Skincare.
Kind regards

Rated 5 out of 5 stars

Perfect if you're happy to wait upto 2 weeks for delivery

If you're not in a hurry for the goods then I highly recommend. Best price I could find by far and order arrived well within the 10-working-days stated. Bought 2 Nuxe Sun products and they are perfect, also received a surprise sample which was nice :)

September 25, 2020
Unprompted review
SalonSkincare logo

Reply from SalonSkincare

Thank you for your feedback. :)
We are doing our best to offer great services.
Have a good day and hopefully see you soon on Salon Skincare.
Kind regards

Rated 5 out of 5 stars

Having read reviews of Salonskincare I…

Having read reviews of Salonskincare I was skeptical about ordering, but as the items were cheaper and I could pay with PayPal, I thought I would risk it. Absolutely no issue. Delivered quickly and as described. Good communication. Will buy from them again.

July 23, 2020
Unprompted review
SalonSkincare logo

Reply from SalonSkincare

Thank you for your feedback. :)
We are doing our best to offer great services.
Have a good day and hopefully see you soon on Salon Skincare.
Kind regards

Rated 5 out of 5 stars

I was dubious after reading the reviews…

I was dubious after reading the reviews but have to say I bought lancaster and opalex at a great price and arrived within 2 days very pleased with service and company.

July 15, 2020
Unprompted review
SalonSkincare logo

Reply from SalonSkincare

Thank you for your feedback. :)
We are doing our best to offer great services.
Have a good day and hopefully see you soon on Salon Skincare.
Kind regards

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