Inability - Incompetence - Inefficiency
Antonyms:
Costumer service provided me INABILITY unprofessionalism and INCAPACITY.
INCOPETENCE to solve the problem of my Iphone that has been sent to reparation for the FOURTH time.
LOSS of my money, time, patience and liability.
This store simply does not deserve to cary the name it has.
My Iphone was bought NEW in september /2016. Ever since, the phone has been presenting problems. As I mention before, 4 times, it has been sent to the repair center. Each of those, mean a week or more waiting for your phone to be ready. Note - you have already paid for it.
They always come with the best of the worse.
In the end, I have been to the store in person to speak with the manager and have been told that I was not allowed to talk to the person in charge over that matter. What ??
Someone else, VERY UNPROFESSIONAL I must say, came to talk to me. We spoke about the problems the phone has and I mention the consumer law that clearly says that the store has to provide you a new of the same product, try to fix it (they had 3 chances) or give your money back.
I have heard one of the most disrespectful answers: "The problem is your backupand we will not do anything" NOTE: A copy of my backup files were never requested for a test.
To make it even more interesting, for the very first time in my life, I asked: Are you telling me to take home a product you sold me that does not work ?
Answer: Yes! We can not do anything.
NEVER BUY FROM POWER.
I decided to go to the delivery center from Power store in Herlev where I found this one single person called Amin, extremely professional who tried to understand what was going on and try to solve the problem once for all. All credits goes to this single employee who showed me what a costumer care means. The rest, is just inefficiency.